Offline Expectations
When offline or on a weak connection, users should follow the operating rules set by their tenant. Some workflows may be available for capture and later sync, while others may require a live connection because they affect stock, money, approvals, or external systems.
- Check whether the mobile app or scanner screen shows pending actions.
- Avoid duplicate submissions if the connection drops after saving.
- Sync as soon as a stable connection is available.
- Review failed or pending sync items before leaving the work area.
- Escalate any stock, payment, or approval action that remains unresolved after retry.
Support escalation
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