AWRA Help Center

Troubleshooting Missing Reports

A report may appear empty or incomplete because of filters, date ranges, permissions, branch scope, warehouse scope, missing transactions, unposted records, incomplete approvals, or a report that has not refreshed after new activity.

Review The Report Setup

1. Check the date range, branch, warehouse, department, item category, customer, vendor, and status filters.
2. Clear filters and reload the report to see whether data appears.
3. Confirm the related transactions are approved, posted, received, completed, or paid as required by the report.
4. Ask your tenant admin whether your role can view the report and export it.
5. Compare with a known record number to confirm whether the expected transaction is included.

Escalate When

• The same report works for another authorized user with the same filters.
• A completed transaction is missing after refresh.
• Report totals do not match the underlying records after filters are confirmed.