Troubleshooting Overview
Most AWRA issues can be diagnosed by checking account access, role permissions, record status, required fields, filters, date ranges, connection state, and recent activity.
| Problem Type | First Check | Escalate To |
|---|---|---|
| Missing menu or button | Role, tenant, warehouse, and record status | Tenant admin |
| Wrong stock | Warehouse filter, movements, transfers, counts, and pending adjustments | Inventory lead |
| Failed sync | Connection, mapping, provider status, and visible error message | Tenant admin or AWRA Support |
| Failed payment | Payment reference, provider status, invoice, and timestamp | Billing admin or AWRA Support |
Support escalation
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