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Order-to-Cash

The end-to-end process from customer order to collected payment.

Area
Sales
Abbreviation
O2C
Also known as
O2C, quote-to-cash
In this area
14 terms of 257

Order-to-cash spans order capture, credit check, allocation, picking, dispatch, invoicing, collection and cash application. It is the revenue-side mirror of procure-to-pay.

Delays anywhere in the chain postpone cash, and the early steps matter most: an order taken with the wrong price or address becomes a disputed invoice weeks later.

See it in AWRA OpsHub

Sales & Payments

Related terms

Sales Order

SO

A confirmed customer order accepted for fulfilment.

Invoice

A seller’s itemised request for payment for goods or services.

Days Sales Outstanding

DSO

The average number of days it takes to collect payment after a sale.

Procure-to-Pay

P2P

The end-to-end process from requisition to supplier payment.

More in Sales

Average Order Value (AOV) Churn Rate Credit Limit Customer 360 Customer Lifetime Value (CLV) Delivery Note Point of Sale (POS) Price List

Order-to-Cash is not just a definition here

Sales runs on this vocabulary every day in AWRA OpsHub — 14 of our 257 glossary terms describe things the platform actually does.

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