AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
What is new, release notes, changelog history, status updates, and product change tracking.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).
Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.
APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.
Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.
Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.
Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.
The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.
Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.
Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.
Core product documentation, module explainers, operating concepts, and platform overviews.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
AWRA Blog
An item used to have one selling price. It now has price lists — the customer's own, then a default, then the item price, with quantity breaks, dates and a currency — on quotes, orders, invoices and the till. What a person still has to catch is a price typed below the list.
AWRA Blog
The EAC and the Horn — six currencies, VAT between 15% and 18%, and customs rules that change what landed cost means.
AWRA Blog
A firm with no cost of goods leaks money through overhead — subscriptions nobody reviews, disbursements never recovered, buying nobody approved. How to close the gaps without making finance the enemy.
AWRA Blog
A clinic billing KES 4m a month at ninety-day settlement permanently carries KES 12m of somebody else's money. Why you must measure two ages rather than one, and why a third of your ageing is yours.
AWRA Blog
A dollar-priced subscription is an unhedged monthly currency position renewed forever. What a 20% move does to it, the three second-order costs nobody quotes, and the difference between a contract currency and a display currency.
AWRA Blog
Procurement is where the money leaves, and in most organizations it leaves through a process nobody owns end to end. The four gaps in the order they cost you, the thresholds worth setting, and the straight answer on two-way versus three-way matching.
AWRA Blog
Bills of materials and assembly orders are built; yield variance, standard cost and a production schedule are still yours to run. What a small Kenyan factory can do on that basis — and which of four kinds of factory it fits.
AWRA Blog
Collection is the heartbeat of an agency and where most bleed time. The cycle that ends the monthly matching game, ages arrears into a managed list, and reconciles every channel.
AWRA Blog
Three sourcing documents that get used interchangeably and should not be — what each asks, when each fits, and the cost of comparing incomparable bids.
AWRA Blog
Four effects you can actually measure, how to get a before-figure for each, and the honest reason two of them are smaller than any vendor said. Including why one figure should be left deliberately blank.
AWRA Blog
A massage has no stock, and now it carries none: a service item sells at the till with nothing to allocate, books to its own income account and is bought through a confirmed delivery. How to set up a treatment menu, when to use the till or an invoice, and what a spa still plans around.
AWRA Blog
A fitting, a cut, a service, a callout. A service now sells at the counter with no stock, no shelf check and no cost of goods, and a refund never puts labour back on a shelf.
AWRA Blog
A workspace does not lapse suddenly. Seven conditions are evaluated against five named thresholds, and one of them fires without any payment ever having failed — which is the one worth knowing about.
AWRA Blog
A cooperative tractor is a member service, a revenue line and an asset quietly consuming the society's surplus. Costing an hour honestly, the hire log that replaces an hours meter, and presenting the subsidy members never voted for.
AWRA Blog
From a software company that would rather you buy at the right moment than cancel in month four. The sizes where a spreadsheet is still genuinely correct, and the six signals that say you have outgrown it.
AWRA Blog
A 38% landed uplift turns a 30% markup into a loss, and that is the ordinary imported container rather than a bad one. Three customers at three prices, and the supplier price list we can add so every invoice checks against an agreed rate.
AWRA Blog
When part of an order never turns up, the freight you already paid has to be carried by the goods that did. Ours divided by what was ordered instead — so a shipment arriving forty per cent short left every unit you actually held costed ten per cent under what it cost you. Where the balance never follows, that error never corrects itself.
AWRA Blog
Goods spend days between your own warehouses. They have left one count and not entered another, both figures are correct, and the group total is understated every single day.
AWRA Blog
Staff meals, the manager's table, complimentary covers and guest amenities are why your food cost reads six points worse than it is. The movement is well handled here; the department you want to attribute it to is on neither an expense nor an adjustment.
AWRA Blog
Retail margin is won at the buying desk and lost in the details nobody records. The four things you agreed, the check that pays for itself, and why longer terms can beat a lower price.
AWRA Blog
One event, two records, created independently in two systems, two currencies and two dates — with no single object anywhere that either of them is a version of. That is why tidiness never fixes it.
AWRA Blog
A freight bill is a fixed amount of money, so the goods it brought have to carry that amount between them and no more. Ours carried it once per delivery — an order arriving in two parts booked twice the freight that was paid. We found it by writing the test that did not exist, and the error hides best exactly where freight matters most.
AWRA Blog
We publish a free economic order quantity calculator. It is indexed, it works, and it tells you how many units to order each time. If you then buy our product there is nowhere to put that number — because our reordering does a subtraction, and a subtraction is not a policy.
AWRA Blog
Overstock has an invoice; a stockout has no document at all. Which is exactly why every business carries too much of the first and cannot tell you what the second costs. The four layers of a stockout, and where the two curves cross.
Page 3 of 8 · 189 articles
For rollout planning, enterprise procurement, billing, security review, or customer support, share the context and we will route it to the right owner.
