AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
What is new, release notes, changelog history, status updates, and product change tracking.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).
Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.
APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.
Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.
Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.
Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.
The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.
Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.
Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.
Core product documentation, module explainers, operating concepts, and platform overviews.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
What is new, release notes, changelog history, status updates, and product change tracking.
AWRA Solutions
Procurement Teams Procurement control Move from request to purchase order with fewer delays. Procurement teams standardize requests, approvals, RFQs, vendor scoring, purchase orders, and receiving in one workflow. AWRA OpsHub for procuremen
Changelog Archive
The changelog archive keeps historical product change notes available for teams reviewing AWRA updates and release history.
Newsletter
Subscribe to the AWRA OpsHub newsletter for practical operations tips, product updates, and new courses and webinars. No spam — unsubscribe anytime.
Projects & Tasks
AWRA includes a full Projects & Tasks module for delivery management — projects with a status lifecycle, tasks and subtasks assigned to real employees, a Kanban board, "my tasks", comments with @mentions and attachments. Unlike a standalone tracker, tasks link back to the operational records they move — purchase orders, invoices, customers, assets, stock transfers and vendors. It grows into planning and Gantt, agile sprints, and time and budget tracking.
Sales Payments
Every successful payment is matched to the invoice or POS sale it settles, posted to a unified payments ledger, and the balance is reduced — no manual SMS-matching or re-keying. A dashboard shows all transactions by method and status (received, pending, failed, reversed), unmatched receipts can be attached in one click, and a background job resolves any payment left pending.
Submit & Track a Ticket
Anyone can submit a support ticket from an organization's branded public portal without signing in — describe the issue, attach files, and receive a tracking reference to follow status and reply to the support team. Each organization has its own portal link.
Supplier Prequalification
Suppliers apply through a public, tenant-specific link with no login. They submit company details, compliance documents, and any custom fields the business defines, and receive a private tracking link to check status and update their details — all without creating an account. Bot/spam protection is built in.
Support & Helpdesk
AWRA includes a full Support & Helpdesk module: every request becomes a tracked ticket, routed to a department queue, owned by a real person, and kept on an SLA clock. Requests arrive from multiple channels — a branded public portal, email, and in-app — and are worked from an agent dashboard with assignment, status, escalation and resolution ratings. Tickets share the same identity, roles, departments and records as the rest of the platform, so a request ties back to the customer, project or asset it concerns.
Tickets & Queues
Requests become tickets with a status lifecycle, priority, category and a department queue. Agents pick up or get assigned tickets, add public replies and internal notes, attach files, reassign, escalate, watch, and bulk-act — with a reassignment queue for load balancing. Every change is captured against the ticket.
Vendor Management
Vendors have a clear lifecycle: only active vendors can be invited to RFQs and count toward your plan's vendor limit, preferred vendors are highlighted and float to the top, and blacklisted vendors are excluded from RFQs and re-applications. Deactivating a vendor frees plan capacity.
Vendor Payments
Payments made outside the system — cash, cheque, or bank EFT — can be recorded manually with a reference and date and post onto the PO immediately, no webhook needed. However a vendor is paid, the payment recalculates the PO's amount paid and balance due and flips its status to partial or paid. Only approved POs with a balance can be paid, every callback is idempotent so a repeat can never double-post, and a timeout is treated as still pending (never a failure) so a cashier is never nudged into paying twice.
What's New
The What's New page highlights recent AWRA product updates, new public resources, and improvements customers should know about.
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