AWRA OpsHub Search

AWRA Help Center

Find answers, support paths, and rollout guidance fast

Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.

Product help Implementation Security reviews Billing & support
Friendly support team helping users find the right answer
3080
Articles
20
Help sections
IQ
Bot-ready

Release Notes

46

What is new, release notes, changelog history, status updates, and product change tracking.

HR & People

284

Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.

Projects & Tasks

85

Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).

Support & Helpdesk

54

Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).

Mobile / Scanner

91

Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.

Integrations

199

APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.

Security

252

Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.

Billing

189

Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.

AWRA Academy

883

AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.

Setup Guides

142

Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.

Troubleshooting

176

Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.

Inventory & Warehouse

194

Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.

Procurement & Sourcing

65

Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.

Sales & POS

90

Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.

Finance & Accounting

43

Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.

Assets

16

Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.

Vendors & Suppliers

17

The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.

Reports & Analytics

24

Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.

Workflow & Automation

5

Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.

Docs

225

Core product documentation, module explainers, operating concepts, and platform overviews.

Browse Help Sections

Docs, guides, troubleshooting, billing, security, integrations, mobile, and releases

Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.

Show all sections

Security

252

Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.

AWRA Blog

Every Setting Wired to Something

Somebody ticked tax exempt on a customer and wanted to know it had taken effect end to end. The one-sentence test that confirms a setting is wired to behaviour, and the afternoon that verifies them across your own system.

AWRA Blog

Fields, Features, and How We Tell Them Apart

A field that saves without error is not by itself evidence of a working feature. The one-afternoon test that separates the two, run on our own tax rate table first — and worth running on any vendor you are evaluating.

AWRA Blog

Filing Is Not Fiscalisation, and Your Till Knows the Difference

Four East African authorities run four separate schemes against four separate interfaces, and one question separates them: can the sale complete when the authority cannot be reached? We built for one answer, for one country. The consequence we had never written down is that the receipt your customer carries out of the shop does not yet carry the fiscal reference — and a POS filing that failed three times had nowhere to go, which we fixed the day we published this.

AWRA Blog

Five Checkboxes and One Lock

The role editor offers five separate controls over receiving stock — view, create, approve, adjust, reject. One of them governs a screen you can open. The other four can be granted or withheld all afternoon and nothing changes, which is worse than having one control, because it looks like five.

AWRA Blog

Five Rates, Two Outcomes: Irish VAT and the Invoice Line

Ireland runs five VAT rates at once. Most systems offer one default and a zero override, which covers the two commonest cases and fails silently between them — including, in ours, by charging the standard rate when you ask for a reduced one.

AWRA Blog

Five Things a Price Has to Be

British price marking treats a price as five properties: a number to a stated precision, a unit, a condition, a currency and a relative type size. A price field is one of them — and two of the five belong to how something is printed.

AWRA Blog

Forty Dollars in Two-Dollar Coins

Canada's legal-tender limits are written in denominations, and a till records a payment as one number. The gap is not a compliance problem — it is a modelling one, and two of the missing pieces are worth having anyway.

AWRA Blog

From Asset Register to Depreciation Ledger

Two different documents doing two different jobs, and conflating them is the most common mistake in Kenyan fixed-asset practice. Exactly which one you have today, what the dashboard value trend really computes, and the depreciation schedules we can add for your year-end.

AWRA Blog

Getting Your Data Out: Exit Terms, Export and Who Stays Liable

Every term you want at the end of a vendor relationship is available before signature and none of it afterwards. No-cost export, post-termination destruction, the grace period on deletion — and where the disposal boundary actually falls.

AWRA Blog

Governed Report Building: Why There Is No Raw SQL

There is a report builder here and, by design, no raw SQL — everything protecting your data sits in the layer a raw query would go underneath. For analysts who want more reach, we extend the builder's datasets rather than lower that floor.

AWRA Blog

How NGOs Can Track Donor Funds Properly

A practical system for tracking restricted funds from grant agreement to donor report — fund segregation, budget lines, burn rates, and audit-ready advances.

AWRA Blog

Intercompany & Multi-Entity Setup for Regional Groups

A regional group is several legal companies that trade with, lend to and share costs with each other — and the money moving between them is where clean books go to die. How to set up multiple entities in one system, and where operations software stops and statutory consolidation begins.

AWRA Blog

Keeping a Report Live Instead of Exporting It

The moment a report becomes a file it stops being a view of your data and becomes a copy. Live shared report links, and a stored metric series to reconcile against later, are both additions we can enable so the number stays current.

AWRA Blog

Locking a Certified Report Definition

A report definition here can be submitted for certification, reviewed and marked certified. Pinning that certification to a specific version, so a later edit re-opens review, is a governance layer we can add for teams that need it.

AWRA Blog

Multi-Branch Stock Control for Kampala & Upcountry Businesses

Growth in Uganda is multi-location, and multi-location runs on trust exactly until it cannot. The stock-control disciplines — per-location stock, governed transfers, branch-owned counts, consolidated reporting — that let head office see today, today.

Page 3 of 11 · 252 articles

Still need a human answer?

For rollout planning, enterprise procurement, billing, security review, or customer support, share the context and we will route it to the right owner.