AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
What is new, release notes, changelog history, status updates, and product change tracking.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).
Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.
APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.
Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.
Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.
Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.
The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.
Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.
Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.
Core product documentation, module explainers, operating concepts, and platform overviews.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.
AWRA Blog
Six markets, one currency, and three purchases that get bundled into one conversation. Two of the three are better bought locally, and one of them should be bought before us.
AWRA Blog
Five exclusions at the top rather than the bottom: no VAT numbers on the invoice, no VIES check, no reverse-charge treatment, no Belastingdienst connection, no Dutch reference customer. Then the questions worth asking everybody else.
AWRA Blog
We do not do US sales tax at all, and that is the first line rather than a footnote. Then what to ask everyone else, what to ignore, and the five things that should take us off your list.
AWRA Blog
If your last return was a claim rather than a payment, one question settles most of the evaluation. We answer it about ourselves first, and the answer is not flattering.
AWRA Blog
Stock gets counted; the financial side has no equivalent. With no manual journal entry, an opening position arrives as real documents or not at all — plus why your chart of accounts has no numbers, and where the statutory book stays.
AWRA Blog
The instinct is to bring eight years across. That is how a clean system ends up full of dirty data. The three categories of record, only one of which travels, and the four hours of deduplication that decide whether your reports mean anything.
AWRA Blog
The UAE has more competent implementers per square kilometre than anywhere else in this corpus, so the interesting question is not who can do it. It is which of three quite different products you are actually shopping for — and where an international vendor should honestly lose.
AWRA Blog
Retail and wholesale in Dar run on thin margins and fast stock. What inventory and point-of-sale software must actually do for a shop counter, a wholesale depot or a multi-branch chain — and how to tell a real capability from a slick demo.
AWRA Blog
For Kigali retailers and distributors, most of the cash is on shelves and in stores — and that is where the least visibility lives. What inventory software must do here, and how to tell a real capability from a demo.
AWRA Blog
Distributors and retailers lose more to untracked stock than to almost anything else. What inventory software must do for a Kampala warehouse or an upcountry shop floor — and how to tell a real capability from a demo.
AWRA Blog
A building becomes a project, a unit becomes a naming convention, a tenant becomes a customer. Which stand-in you pick decides what you can report for five years — and a department will quietly fail you.
AWRA Blog
The figure you type on day one is what every future variance is measured against. Why the opening count has to be blind, what a proper count costs against copied figures, and how to value stock you are counting in.
AWRA Blog
A massage has no stock, but there is no service item type and the till refuses what it cannot allocate — with no override. Three honest answers, which one to use when, and how to set up a stocked service item so it never refuses a sale in front of a guest.
AWRA Blog
There is no variant model, so a shirt in four colours and five sizes is twenty items. That is the correct structure rather than a workaround — but naming becomes load-bearing, and the decision has to be made before your first five hundred items.
AWRA Blog
A full day in a room three weeks early teaches almost nothing, and everyone involved knows it. Twenty minutes, one role, one task, at the moment of need — plus one uncomfortable rule about who should train the storekeeper.
AWRA Blog
Go-live is the start of the work. The three numbers to record before you switch on, the four reports worth thirty minutes a week, why every threshold you configured is a guess until day 60, and the four signs it is genuinely being used.
AWRA Blog
No driver, no port to configure, no compatibility list. The till prints an 80mm receipt through the browser — which buys you any printer you like, and costs you the drawer kick and the paper-out warning. What to buy, and the two settings worth ten minutes on setup day.
AWRA Blog
The filing system for every shilling your business touches. Get its structure right and every report writes itself; get it wrong and you fight your own numbers for years.
AWRA Help Docs
Account Setup Overview This Account Setup guide helps users prepare their account, company profile, preferences, access expectations, and first workspace checks before daily work begins. Use this page when you need practical help with Accou
AWRA Help Docs
Appearance & Dark Mode AWRA can follow your device's light or dark setting, or stay on whichever one you prefer. The choice is saved to your account, so it travels with you to any browser or computer you sign in from. Appearance is set per
AWRA Help Docs
Batch, Lot & Serial Traceability Follow a specific batch or serial number from receipt through transfer, count, sale, adjustment, and expiry review — and trace forwards and backwards when something has to be recalled. Traceability lives at
AWRA Help Docs
Branches & Warehouses Basics Use branches, warehouses, locations, and bins to describe where work happens and where stock is stored. A clear operating structure helps AWRA show the right records to the right users. Branches describe busines
AWRA Help Docs
Company Profile This Account Setup guide helps users prepare their account, company profile, preferences, access expectations, and first workspace checks before daily work begins. Use this page when you need practical help with Company Prof
AWRA Help Docs
First Login Guide Use this guide to sign in for the first time, confirm your workspace, and check that your menus match the work you need to do. Your first login confirms that your account is active, your password works, and your assigned r
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