AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
What is new, release notes, changelog history, status updates, and product change tracking.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).
Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.
APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.
Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.
Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.
Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.
The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.
Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.
Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.
Core product documentation, module explainers, operating concepts, and platform overviews.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
AWRA Blog
A customer has a credit limit and no payment terms. The limit is enforced properly — exposure across every open invoice, a real hold, the numbers snapshotted so history cannot be rewritten. How long they may take to pay is typed onto each invoice.
AWRA Blog
A workspace can read its dashboards in a second currency. Every converted figure is marked, carries a note naming the rate, and is kept off every document that leaves the building — and choosing your own currency turns the whole thing off.
AWRA Blog
There is no recurring invoice here. No schedule, no template, no next-run date. Forty monthly retainers are forty invoices somebody creates by hand — and the failure mode is not that one is wrong, it is that one is missing.
AWRA Blog
A customer pays half up front for something you have not made yet. That money is an obligation wearing the costume of revenue — and most systems have nowhere to put it except an invoice for goods you have not delivered. What that costs, and the marker that makes it recoverable.
AWRA Blog
You win the export contract on a Tuesday. From that Tuesday the distinction is a property of your invoice lines — and a system holding a rate per document has already lost it.
AWRA Blog
The smallest document in your business and the one customers most often need. What belongs on the slip, why a stored copy settles disputes paper cannot, and the practical realities of digital receipts in Kenya.
AWRA Blog
Arrears chasing works because it escalates — a nudge, a call, a letter, a decision. An automated reminder runs on one organization-wide cadence, so a tenant three days late and one ninety days late get the same email on the same morning. What that one rung is worth, and the tenants it silently never reaches.
AWRA Blog
The counter cannot sell on credit, by design, and there is no fee account to charge. Two shapes a school shop can take, why the credit limit is the control that matters in week one, and the small thing that decides your whole term's collections.
AWRA Blog
The customer statement runs over any date range, carries a running balance, renders as a PDF and emails without duplicating on a retry. It is built from invoices and payments. A credit note is neither — so the balance at the bottom is higher than what the customer owes.
AWRA Blog
A customer is at the counter holding something that is not in your system. Refusing that sale is a real control — until somebody rings it as a near-identical product instead, which is the one counter failure that leaves your totals looking exactly right.
AWRA Blog
An offline till is not one feature. It is four, they fail independently, and most systems claiming offline mode have built one or two. Here is the honest map of which are here — none — and what that means before you buy anything.
AWRA Blog
Every system provisions a tax rate from a country, because almost everywhere the country is the unit. Where it is a sector instead, a correct-looking configuration is wrong for your whole business.
AWRA Blog
The earliest sales record is a quotation. Leads, deals, stages and forecasts have no home — what that costs you in four specific ways, and why raising speculative quotations is the worst available fix.
AWRA OpsHub by market
A Canadian sale can carry federal GST and a provincial tax at once, owed to two governments, with different recoverability. Our invoice line has a single tax column and our documents store one rate. Here is what that means, measured against our own schema.
AWRA OpsHub by market
Yes — AWRA OpsHub is available in Belize. Your organization is set up in the Belize Dollar (BZD) with General Sales Tax configured on signup. We have not written a full Belize market guide yet, so this page states what configures automatically and what stays with local specialists.
AWRA OpsHub by market
Yes — AWRA OpsHub is available in Brunei. Your organization is set up in the Brunei Dollar (BND) with Sales Tax configured on signup. We have not written a full Brunei market guide yet, so this page states what configures automatically and what stays with local specialists.
AWRA OpsHub by market
Yes — AWRA OpsHub is available in Eritrea. Your organization is set up in the Eritrean Nakfa (ERN) with Sales Tax configured on signup. We have not written a full Eritrea market guide yet, so this page states what configures automatically and what stays with local specialists.
AWRA OpsHub by market
Yes — AWRA OpsHub is available in Hong Kong SAR China. Your organization is set up in the Hong Kong Dollar (HKD) with Sales Tax configured on signup. We have not written a full Hong Kong SAR China market guide yet, so this page states what configures automatically and what stays with local specialists.
AWRA OpsHub by market
Yes — AWRA OpsHub is available in Iraq. Your organization is set up in the Iraqi Dinar (IQD) with Sales Tax configured on signup. We have not written a full Iraq market guide yet, so this page states what configures automatically and what stays with local specialists.
AWRA OpsHub by market
Yes — AWRA OpsHub is available in Jordan. Your organization is set up in the Jordanian Dinar (JOD) with General Sales Tax configured on signup. We have not written a full Jordan market guide yet, so this page states what configures automatically and what stays with local specialists.
AWRA OpsHub by market
Yes — AWRA OpsHub is available in Libya. Your organization is set up in the Libyan Dinar (LYD) with Sales Tax configured on signup. We have not written a full Libya market guide yet, so this page states what configures automatically and what stays with local specialists.
AWRA OpsHub by market
Yes — AWRA OpsHub is available in Macao SAR China. Your organization is set up in the Macanese Pataca (MOP) with Sales Tax configured on signup. We have not written a full Macao SAR China market guide yet, so this page states what configures automatically and what stays with local specialists.
AWRA OpsHub by market
Yes — AWRA OpsHub is available in Micronesia. Your organization is set up in the US Dollar (USD) with Sales Tax configured on signup. We have not written a full Micronesia market guide yet, so this page states what configures automatically and what stays with local specialists.
AWRA OpsHub by market
Yes — AWRA OpsHub is available in Nauru. Your organization is set up in the Australian Dollar (AUD) with Sales Tax configured on signup. We have not written a full Nauru market guide yet, so this page states what configures automatically and what stays with local specialists.
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