AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
What is new, release notes, changelog history, status updates, and product change tracking.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).
Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.
APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.
Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.
Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.
Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.
The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.
Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.
Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.
Core product documentation, module explainers, operating concepts, and platform overviews.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
AWRA OpsHub by market
Yes — AWRA OpsHub is available in Solomon Islands. Your organization is set up in the Solomon Islands Dollar (SBD) with Sales Tax configured on signup. We have not written a full Solomon Islands market guide yet, so this page states what configures automatically and what stays with local specialists.
AWRA OpsHub by market
Yes — AWRA OpsHub is available in Timor-Leste. Your organization is set up in the US Dollar (USD) with Sales Tax configured on signup. We have not written a full Timor-Leste market guide yet, so this page states what configures automatically and what stays with local specialists.
AWRA OpsHub by market
In Mexico an invoice goes to SAT before it goes to your customer, and comes back with a folio and the state's digital seal. We do not do that, and this page says exactly which fields we would need and which one we do not have at all.
AWRA OpsHub by market
Portugal does not only regulate what an invoice says. It regulates the program that issues it — certified by the tax authority, listed on a public register, issuing from series registered in advance. We are not on that register. Here is exactly what that rules out, what it does not, and how far the product already is.
AWRA OpsHub by market
Ireland runs five VAT rates simultaneously and the right one is a property of each line. Our schema resolves tax for the organization and gives an item two possible outcomes: the default rate, or zero. Here is exactly where that bites, and what we do not do.
AWRA OpsHub by market
A Dutch cross-border invoice has to name the buyer's VAT identification number and say in words why no VAT was charged. Our invoice document prints neither, and there is no VIES check anywhere in the product. Here is exactly what our invoice carries, what it does not, and what that means before you shortlist us.
AWRA OpsHub by market
Japan's qualified invoice system does not only say what your invoice must show. It says how the consumption tax may be rounded — once per tax rate, per invoice — and the yen has no minor unit. What our arithmetic does instead, with the figure, and the three fields a qualified invoice needs that our schema does not hold.
AWRA OpsHub by market
US sales tax is destination-based, so the rate depends on where your customer is. Our code asks who the customer is in four places and answers from the organization every time — and the customer record has no state field. Measured, published, and not sold around.
AWRA OpsHub by market
Sales tax on goods is federal; sales tax on services is provincial, levied separately by each province and the capital territory. So the authority a figure is owed to depends on what you sold. Our invoice line holds a rate and no payee — measured against our own schema, with what that costs stated plainly.
AWRA OpsHub by market
A Brazilian invoice line carries ICMS, IPI, PIS and COFINS at once — ISS instead on services — and the reform adds CBS and IBS on top for a seven-year overlap. Our invoice line holds one tax rate. What that means, measured against our own schema, and the parts of running a Brazilian operation it does not touch.
AWRA Public Page
One counter, one float, one named cashier, a sealed period, and an amount of physical money that either matches or does not.
AWRA Public Page
A customer statement takes everything you've invoiced and everything they've paid, lays it out in date order with a running balance, and lands in their inbox as a clean, branded PDF — for whatever period you ask for.
AWRA Public Page
Nobody asks about leaving during a sales conversation, and everybody wishes they had eighteen months later.
AWRA Public Page
AWRA Document Vault gives teams a governed layer for transaction attachments, receipts, contracts, supplier files, invoice evidence, asset documents, field photos, and secure document history.
AWRA Public Page
Refer, resell, or implement — and earn up to 20% revenue share for 2 full years on every client you bring to AWRA OpsHub. Built for agencies, freelancers, NGO consultants, and sales partners across Africa.
AWRA Public Page
AWRA Payments & Collections helps teams record partial payments, track overdue balances, preserve receipts, follow up on collections, and keep finance visibility connected to every invoice, POS sale, and operational document.
AWRA Public Page
That sounds like it should not need saying. It does, because a quiet three-day buffer is a common default and it produces the worst possible conversation: your figure and your customer's figure disagree about the same invoice, and neither of you can see why.
AWRA Public Page
Blog Category All blog articles Archives Search articles in . Earlier articles No articles match your search yet — try another keyword. Articles coming soon We're writing guides right now. Meanwhile, explore the rest of the blog.
Operations Glossary
Money owed to your business by customers for sales made on credit.
Operations Glossary
A breakdown of receivables or payables by how overdue they are.
Operations Glossary
How many days cash is tied up between paying suppliers and collecting from customers.
Operations Glossary
A document reducing the amount a customer owes on a prior invoice.
Operations Glossary
A unified view of everything you know about a customer.
Operations Glossary
The average number of days it takes to collect payment after a sale.
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