Operations Glossary
Delivery Note
A document accompanying goods that the customer signs on receipt.
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Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
Operations Glossary
A document accompanying goods that the customer signs on receipt.
Operations Glossary
Issuing invoices in a structured electronic format, often validated by the tax authority.
Operations Glossary
A price reduction offered for settling an invoice ahead of terms.
Operations Glossary
Kenya’s electronic tax invoice management system for real-time invoice transmission.
Operations Glossary
A seller’s itemised request for payment for goods or services.
Operations Glossary
The end-to-end process from customer order to collected payment.
Operations Glossary
The agreed timing and conditions for settling an invoice.
Operations Glossary
The system where a retail sale is completed and recorded.
Operations Glossary
A preliminary invoice issued before supply, often to secure payment or clear customs.
Operations Glossary
A seller’s formal offer of prices and terms to a prospective buyer.
Operations Glossary
A confirmed customer order accepted for fulfilment.
Operations Glossary
A consumption tax charged on sales and reclaimable on qualifying purchases.
Sales Payments
Refund a card via Paystack or reverse an M-Pesa payment via Daraja — the customer is paid back and the invoice/POS balance re-opens. Refunds are off by default (a guardrail for a destructive action) and a business enables them per account, with a confirmation showing amount and receipt. Receipts can be auto-emailed or SMSed to the customer the moment a payment succeeds, and the payment method shows on POS receipts and invoice PDFs.
Vendor Payments
Pay a vendor over M-Pesa two ways: B2C sends from your paybill or till to a supplier's personal phone number (common for small vendors); B2B pays a company vendor's registered paybill or till, with the PO number embedded as the account reference. Both run on Daraja using your stored initiator credentials, and the async result posts the payment onto the PO automatically.
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