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Release Notes

44

What is new, release notes, changelog history, status updates, and product change tracking.

HR & People

248

Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.

Projects & Tasks

87

Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).

Support & Helpdesk

53

Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).

Mobile / Scanner

92

Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.

Integrations

200

APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.

Security

257

Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.

Billing

177

Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.

AWRA Academy

855

AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.

Setup Guides

136

Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.

Troubleshooting

164

Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.

Inventory & Warehouse

187

Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.

Procurement & Sourcing

65

Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.

Sales & POS

86

Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.

Finance & Accounting

43

Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.

Assets

16

Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.

Vendors & Suppliers

15

The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.

Reports & Analytics

23

Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.

Workflow & Automation

5

Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.

Docs

220

Core product documentation, module explainers, operating concepts, and platform overviews.

Browse Help Sections

Docs, guides, troubleshooting, billing, security, integrations, mobile, and releases

Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.

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Sales & POS

86

Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.

Operations Glossary

Delivery Note

A document accompanying goods that the customer signs on receipt.

Operations Glossary

E-Invoicing

Issuing invoices in a structured electronic format, often validated by the tax authority.

Operations Glossary

Early Payment Discount

A price reduction offered for settling an invoice ahead of terms.

Operations Glossary

eTIMS

Kenya’s electronic tax invoice management system for real-time invoice transmission.

Operations Glossary

Invoice

A seller’s itemised request for payment for goods or services.

Operations Glossary

Order-to-Cash

The end-to-end process from customer order to collected payment.

Operations Glossary

Payment Terms

The agreed timing and conditions for settling an invoice.

Operations Glossary

Point of Sale

The system where a retail sale is completed and recorded.

Operations Glossary

Proforma Invoice

A preliminary invoice issued before supply, often to secure payment or clear customs.

Operations Glossary

Quotation

A seller’s formal offer of prices and terms to a prospective buyer.

Operations Glossary

Sales Order

A confirmed customer order accepted for fulfilment.

Operations Glossary

Value Added Tax

A consumption tax charged on sales and reclaimable on qualifying purchases.

Sales Payments

Refunds, reversals & customer receipts

Refund a card via Paystack or reverse an M-Pesa payment via Daraja — the customer is paid back and the invoice/POS balance re-opens. Refunds are off by default (a guardrail for a destructive action) and a business enables them per account, with a confirmation showing amount and receipt. Receipts can be auto-emailed or SMSed to the customer the moment a payment succeeds, and the payment method shows on POS receipts and invoice PDFs.

Vendor Payments

M-Pesa B2C & B2B to vendors

Pay a vendor over M-Pesa two ways: B2C sends from your paybill or till to a supplier's personal phone number (common for small vendors); B2B pays a company vendor's registered paybill or till, with the PO number embedded as the account reference. Both run on Daraja using your stored initiator credentials, and the async result posts the payment onto the PO automatically.

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