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AWRA Help Center

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Release Notes

35

What is new, release notes, changelog history, status updates, and product change tracking.

HR & People

165

Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.

Projects & Tasks

65

Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).

Support & Helpdesk

32

Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).

Mobile / Scanner

57

Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.

Integrations

109

APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.

Security

172

Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.

Billing

152

Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.

AWRA Academy

852

AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.

Setup Guides

110

Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.

Troubleshooting

115

Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.

Inventory & Warehouse

132

Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.

Procurement & Sourcing

53

Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.

Sales & POS

48

Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.

Finance & Accounting

35

Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.

Assets

11

Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.

Vendors & Suppliers

15

The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.

Reports & Analytics

15

Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.

Workflow & Automation

3

Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.

Docs

146

Core product documentation, module explainers, operating concepts, and platform overviews.

Search Results

Results for "New Zealand tax rate"

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Docs Match score 75

AWRA OpsHub in New Zealand

AWRA OpsHub by market

Yes — AWRA OpsHub is available in New Zealand. Your organization is set up in the New Zealand Dollar (NZD) with Goods and Services Tax configured on signup. We have not written a full New Zealand market guide yet, so this page states what configures automatically and what stays with local specialists.

HR & People Match score 23

Papua New Guinea pays every fortnight. Our payroll table has a unique key on the month.

AWRA OpsHub by market

Operations software for resource, construction and distribution businesses in Papua New Guinea. Twenty-six pay periods against twelve months, a withholding decided by your supplier's certificate, and the limit in our own schema published with the line of code. Landed cost, multi-site stock, procurement and evidence. IRC filing stays local.

AWRA Academy Match score 14

Category and Tax Setup

AWRA Academy

Category and Tax Setup foundations Intermediate 42 min fa-tags Govern item categories, tax behavior, reporting impact, and cleanup routines. Learn AWRA category and tax setup for item categories, tax behavior, reporting, cleanup, and govern

AWRA Academy Match score 14

Tax Configuration

AWRA Academy

Tax Configuration modules Intermediate 40 min fa-percent Configure global tax, rates, tenant settings, item/customer treatment, and reporting. Learn AWRA tax configuration: Configure global tax, rates, tenant settings, item/customer treatme

Integrations Match score 11

Etims Tax

AWRA Public Page

KRA eTIMS · Kenya Make the sale. File it to KRA . Signed and stamped — before the customer leaves. AWRA submits your customer invoices and POS sales to KRA's eTIMS system live over the OSCU API — under your own PIN, in sandbox or production

Docs Match score 11

AWRA OpsHub in Burundi

AWRA OpsHub by market

Yes — AWRA OpsHub is available in Burundi. Your organization is set up in the Burundian Franc (BIF) with Value Added Tax configured on signup. We have not written a full Burundi market guide yet, so this page states what configures automatically and what stays with local specialists.

Docs Match score 11

AWRA OpsHub in Djibouti

AWRA OpsHub by market

Yes — AWRA OpsHub is available in Djibouti. Your organization is set up in the Djiboutian Franc (DJF) with Value Added Tax configured on signup. We have not written a full Djibouti market guide yet, so this page states what configures automatically and what stays with local specialists.

Sales & POS Match score 11

AWRA OpsHub in Eritrea

AWRA OpsHub by market

Yes — AWRA OpsHub is available in Eritrea. Your organization is set up in the Eritrean Nakfa (ERN) with Sales Tax configured on signup. We have not written a full Eritrea market guide yet, so this page states what configures automatically and what stays with local specialists.

Browse Help Sections

Docs, guides, troubleshooting, billing, security, integrations, mobile, and releases

Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.

Release Notes

35

What is new, release notes, changelog history, status updates, and product change tracking.

Release Notes

Product release notes

Release notes summarize new AWRA product capabilities, public page improvements, operational workflows, and support resources as they become available.

AWRA Public Page

Compliance Status

Compliance Status Operational controls are active and reviewable. Use this public status center to review AWRA OpsHub’s security, privacy, audit, retention, and governance posture before procurement, legal, or internal risk review. Open Tru

AWRA Help Docs

Assets

Assets Module Guide Use Assets to track company property, custodians, assignments, returns, maintenance, labels, audits, and lifecycle status. Assets are company-owned items that need accountability beyond normal stock quantity. Examples in

AWRA Help Docs

Billing

Subscription Billing Guide Use Billing to understand organization plans, payment flows, invoices, entitlements, usage limits, failed payment guidance, and admin controls. Billing controls the organization's subscription status and plan acce

AWRA Help Docs

Common Questions

Frequently Asked Questions These answers explain common AWRA terms and situations in everyday language. If your screen looks different, your role, branch, warehouse, plan, or workflow status may change what you can see. Workspace, Branches

AWRA Help Docs

Communication Hub

Communication Hub This Integrations guide helps users understand connected systems, sync status, mappings, provider messages, and escalation details. Use this page when you need practical help with Communication Hub. It keeps the older help

HR & People

165

Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.

AWRA Help Docs

Human Resources Overview

Human Resources Overview The HR module manages the people side of your operations — employee records, leave, attendance and time, and payroll — from the same workspace you already use for inventory, procurement, and sales. Human Resources i

AWRA Help Docs

Projects & Tasks Overview

Projects & Tasks Overview The Projects module manages delivery — projects, tasks, planning, sprints and time — from the same workspace you already use for inventory, procurement, sales and HR. It is a delivery tool that is wired into the re

Attendance & Time

Attendance & time tracking

AWRA captures attendance three ways — a manual daily register, employee self-service clock-in/out, or CSV/biometric import — in one record. It adds shifts and weekly rosters, automatic late detection, overtime, correction requests, and timesheet approval and lock per pay period. Clock-in can be secured with device passkeys, GPS geofencing, and an office QR code.

Projects & Tasks

65

Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).

Agile Delivery

Sprints, backlog, velocity & burndown

Projects & Tasks runs agile delivery on the same tasks you track: a backlog and sprint-planning board, a per-sprint Kanban, story points, velocity across completed sprints, and a burndown computed from real completion times. Completing a sprint carries unfinished work back to the backlog automatically.

AWRA Blog

Buying Operations Software in Qatar: A Straight Guide

No mandate means the decision has to stand on operational evidence alone. Three honest positions including buying nothing, seven things worth scoring, and what a joint venture's attribution really costs.

AWRA Blog

Customer & Vehicle Service History in a Garage

Customers return because you know their car, and that knowledge lives in a folder that gets lost and a mechanic who leaves. How far a registration-prefix convention gets you, and the declined-work note that is worth more than any discount.

Support & Helpdesk

32

Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).

AWRA Help Docs

Support & Helpdesk

Support & Helpdesk Guide Turn scattered emails and "can you look at this?" requests into tracked tickets — routed to a department queue, owned by a real person, and kept on an SLA clock. This guide covers intake, queues, working tickets, SL

AWRA Blog

Four Ways to Be a Requester (and What Each One Costs You)

The word "requester" hides four different kinds of person, stored differently, able to do different things — and one kind you assumed existed and does not. Which one raised a ticket decides what your reports can ever tell you.

AWRA Blog

One Desk, Two Weekends, and a Holiday You Cannot Diarise

The GCC stopped sharing a working week in January 2022, and the two biggest holidays of the year are confirmed days in advance. Both land on the two settings your SLA clock reads — which is why the same performance reads as compliant or late depending on which side of a border you measure it from.

Mobile / Scanner

57

Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.

Linked Scanner Bridge

Scanner workflows

Linked Scanner Bridge helps teams use mobile-assisted scanning workflows for operational validation and faster inventory handling.

Android App

Android app

The Android app resource provides AWRA mobile app information, updates, and download guidance for mobile operations.

App Marketplace

Mobile & Web Push

Deliver approvals and operational alerts to phones and browsers.

Integrations

109

APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.

QuickBooks Integration

QuickBooks connection

AWRA supports live QuickBooks sync for vendors, items, and purchase orders, with broader accounting reconciliation handled as planned/custom work.

API Guide

Developer API guide

The API guide explains how AWRA can be integrated with external systems through controlled endpoints and implementation patterns.

API Reference

Developer API reference

The API reference documents every Developer API endpoint for inventory, sales, and procurement, with authentication, key scopes, pagination, error codes, and rate limits.

App Marketplace

Microsoft Power BI

Planned, not yet available — model AWRA data in Power BI dashboards.

App Marketplace

Shopify

Planned, not yet available — two-way sync of products, stock and orders.

Security

172

Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.

Security & Compliance

Security-first operations

AWRA emphasizes tenant isolation, role-based access, MFA support, audit trails, and governance-oriented controls to protect critical operational data.

AWRA Blog

A Federal Rate Is Not a National Rate

Our table holds Canada at the federal rate, which is correct. It then writes that rate into an organization's own settings and never revisits the question — so a business in a harmonised province is configured at the federal figure and nothing says otherwise.

AWRA Blog

A Number That Is Not Your Own: What a Document Series Actually Is

Every system numbers its invoices sequentially and almost none of them can tell you whether the sequence belongs to you. Ours could not, and we went and looked: for four document types the counter is reconciled against a number unique across the whole platform.

AWRA Blog

A Threshold Measured on the Payment, Not the Invoice

Three invoices below the threshold settled in one transfer are above it. Where withholding is decided at invoice entry the system is wrong in both directions at once, and the certificate that makes the credit claimable arrives later still.

AWRA Blog

A Zero Rating Is a Document, Not a Fact

The tax was never in the price, which is why the recovery hurts. Four documents, created by four parties, filed under four reference schemes — and a worked example of what an ordinary failure rate costs.

Billing

152

Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.

Pricing Calculator

Pricing guidance

AWRA pricing depends on plan choice, rollout shape, and operational needs. The pricing calculator helps teams estimate fit before talking to sales.

AWRA Public Page

Plans & Pricing

Pick the billing interval that works best for your team. Compare the 30-day Free Plan, Basic at $16/month, Pro at $42/month, and Premium at $86/month, or request a custom Enterprise quote. Save 20% on annual billing.

AWRA Blog

A Bag Is Not a Kilo: Why Stock Is Counted in Whole Numbers

There is no unit of measure on an item and no fractional quantities, so 12.5 kilos cannot be stored. One rule resolves it — define the item as the smallest unit you ever transact — and one consequence reaches all the way into how freight is allocated.

AWRA Blog

A Grant Budgeted Net of Tax Is Short by the Tax

Where the consumption tax cannot be reclaimed, it has to be charged to a budget line — and a line has a ceiling that a good intention does not raise. The arithmetic is simple and it is discovered late.

AWRA Blog

AfCFTA & Cross-Border Trade: What Your Operations System Needs

A tariff preference is worth nothing to a business that cannot quote in the buyer's currency, cost goods honestly through the border, or produce the records proving where they came from. Operational readiness, and a hard line at customs.

AWRA Academy

852

AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.

AWRA Academy

ABC Inventory Analysis

ABC Inventory Analysis foundations Intermediate 35 min fa-layer-group Sort your items into A, B, and C tiers so you spend control effort where the money is. Learn AWRA ABC inventory analysis — classifying items by value, focusing controls o

AWRA Academy

Accounting AI Insights

Accounting AI Insights governance Intermediate 40 min fa-scale-balanced Large entries, reconciliation clues, and finance exceptions. Learn AWRA accounting ai insights: Large entries, reconciliation clues, and finance exceptions. Explain the

AWRA Academy

Accounting Essentials

Accounting Essentials modules Intermediate 40 min fa-coins How operational activity becomes trustworthy books: invoices, payments, reconciliation, and reporting. Learn AWRA accounting essentials — how operations feed the ledger, invoices an

Setup Guides

110

Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.

Implementation Guide

Implementation path

AWRA implementation usually covers workflow review, role setup, data preparation, onboarding planning, and phased rollout to operational teams.

AWRA Blog

Best ERP Software for African Businesses (2026)

"Best" cannot be answered as a product ranking across fifty-four regulatory environments. What can be answered: the five things that genuinely change country to country, the much larger set that does not, and how to test a regional claim in a demo.

Troubleshooting

115

Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.

Troubleshooting

Troubleshooting and support paths

The help center routes troubleshooting questions to published articles, AwraIQ, or human support when a buyer or customer needs more context.

Accounting Automation

Accounting workflows

Accounting automation improves visibility across invoices, reconciliations, reporting, and operationally linked financial controls.

Automation Library

Automation examples

The automation library shows how AWRA can automate threshold-based triggers, vendor actions, exception routing, and operational follow-up.

AWRA Blog

Benevolence Without Exposing the Pastor

Hospital bills, school fees, funeral costs. The most pastorally sensitive money a church handles, usually the least controlled — and the person an informal process fails to protect is the minister.

AWRA Blog

Counting the Shop Without Closing It

Cycle counting only works if the system can stop the sale that happens mid-count. This one does — the freeze reaches the till with a readable reason — plus blind counts, assignments and thresholds that clear the noise. One dimension is missing.

Inventory & Warehouse

132

Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.

Procurement & Sourcing

53

Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.

AWRA Blog

ERP Buyer's Guide for Kenyan SMEs (2026)

Most ERP regret comes from buying the wrong size, not the wrong brand. A buyer's guide that starts from your operation, right-sizes the system, and gets you there without overbuying.

Sales & POS

48

Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.

AWRA Blog

Customer Records That Actually Drive Repeat Sales

The cheapest sale a business can make is the second one to a customer it already has — and the reason most do not make it is that the record of the first sale lives in a salesperson's phone.

AWRA Blog

ERP Software in Egypt: A Practical Buyer's Guide (2026)

In Egypt "is it localized?" has five different answers depending on which layer you mean — language, currency, tax rate, e-invoicing, working week. A layer-by-layer buyer's guide, including the one where we tell you to look elsewhere.

AWRA Blog

Operating in Southeast Asia

Four e-invoicing models that are not variants of each other, thousands of islands, and the holding companies that report on all of it.

Finance & Accounting

35

Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.

AWRA Blog

ERP Software in Rwanda: A Practical Buyer's Guide (2026)

A vendor-honest guide to choosing operations software in Rwanda — what an ERP must actually do for a Kigali-and-upcountry business, how to test each claim, what to budget, and the straight answer on EBM, RRA and RWF.

AWRA Blog

ERP Software in Tanzania: A Practical Buyer's Guide (2026)

A vendor-honest guide to choosing operations software in Tanzania — what an ERP must actually do for a Dar-and-upcountry business, how to test each claim, what to budget in TZS, and the straight answer on TRA, EFD receipts and VAT.

Assets

11

Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.

AWRA Blog

Asset Management Software for African Organizations

Registers fail because they record what an organization owns rather than who is holding it. Custody, verification and disposal as the three things that matter — and a precise line between an asset register and a maintenance system.

Vendors & Suppliers

15

The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.

AWRA Blog

Arabic, French & the Localization Nobody Tests

Every vendor says they are localized. Almost none are asked which layer they mean. A field guide to the seven layers of localization — and an unusually blunt account of where our own product stops.

AWRA Blog

Multi-Currency ERP for Pan-African Operations

Buyers use "multi-currency" to mean three unrelated things and vendors answer whichever one they can. Separating transaction, reporting and entity currency across a continent of pegs, managed floats and redenominations.

AWRA Blog

Operating in the CEMAC zone

Where paying a foreign supplier is a documented case rather than a bank instruction — and the paperwork, not the payment, is the bottleneck.

AWRA Blog

What an In-App AI Assistant Can and Cannot Answer

Every business system has a chat box now, and almost none do what users assume on first sight. Guidance assistant versus data agent, why ours does not read your records, and the one question that tells you which any vendor is selling.

AWRA Public Page

Aging Reports

Aging Reports / AR & AP Visibility See overdue money, supplier exposure, and cashflow risk before finance gets cornered. AWRA turns receivables and payables aging into a finance control surface: overdue invoices, customer balances, supplier

Reports & Analytics

15

Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.

AWRA Blog

Building Your Own Reports Without Waiting for IT

The most expensive report is the one somebody assembles by hand every month because asking IT takes three weeks. What a report builder removes, and how to avoid the mess when everyone can build one.

AWRA Blog

Consolidated Reporting for Groups Operating in Several EAC Countries

The owner wants one honest answer: how did the whole group do? Getting there without a quarterly spreadsheet ritual — the monthly group pack, a currency policy that holds, and the clear line between management consolidation the system produces and statutory consolidation your auditor signs.

AWRA Blog

Numbers First, Words Second: How the AI Writes About Your Data

The paragraph at the top of an AI dashboard is the part everyone reads and nobody interrogates. Every figure computed in plain code, the model forbidden to invent any, and a fingerprint that discards the sentence when the numbers move.

Workflow & Automation

3

Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.

AWRA Public Page

Partner Program

Partner Program Free to join Turn Your Network Into Recurring Income. Refer, resell, or implement — and earn up to 20% revenue share for 2 full years on every client you bring to AWRA OpsHub. Built for agencies, freelancers, NGO consultants

Operations Glossary

Approval Workflow

A defined chain of sign-offs a transaction must pass before proceeding.

Operations Glossary

Delegation of Authority

The documented limits within which each role may commit the organisation.

Docs

146

Core product documentation, module explainers, operating concepts, and platform overviews.

Public Docs

Product documentation

AWRA public docs collect product guidance, module explainers, reference material, and operating concepts for teams evaluating the platform.

AWRA Blog

AfCFTA & the EAC: What Cross-Border Trade Means for Your Operations

AfCFTA and the EAC customs union are lowering the barriers to trading across African borders — but a tariff advantage is only real if your operations can follow. What cross-border trade demands of your system, and an honest line on where software stops and customs, tariffs and rules-of-origin begin. Hedged.

AWRA Blog

Choosing Operations Software in Emerging East African Markets

Burundi, South Sudan, Somalia and the DRC joined the EAC into one market — but they are frontier economies, not Nairobi. What actually matters when currency is unstable, infrastructure is thin, and the honest answer to "is it localized?" is no.

AWRA Blog

Church Building & Project Fund Tracking

When members give toward a building, the money carries a promise. Pledges against receipts, restricted from general funds, spent transparently — how the promise is kept to completion.

Still need a human answer?

For rollout planning, enterprise procurement, billing, security review, or customer support, share the context and we will route it to the right owner.