Release Notes / Match score 54
Support & Helpdesk
AWRA includes a full Support & Helpdesk module: every request becomes a tracked ticket, routed to a department queue, owned by a real person, and kept on an SLA clock. Requests arrive from multiple channels — a branded public portal, email, and in-app — and are worked from an agent dashboard with assignment, status, escalation and resolution ratings. Tickets share the same identity, roles, departments and records as the rest of the platform, so a request ties back to the customer, project or asset it concerns.
HR & People / Match score 50
AWRA Help Docs
The Projects module manages delivery — projects, tasks, planning, sprints and time — from the same workspace you already use for inventory, procurement, sales and HR. It is a delivery tool that is wired into the rest of the business, not a silo.
AWRA Academy / Match score 44
AWRA Academy
Operational Risk for Managers foundations Beginner 42 min fa-user-shield Understand the practical risks AWRA controls across stock, cash, procurement, sales, finance, security, and reports. Learn operational risk for managers in AWRA across inventory, procurement, POS, sales, finance, security, and reporting controls.
AWRA Academy / Match score 44
AWRA Academy
SKU & Barcode Fundamentals foundations Beginner 35 min fa-barcode Give every product a clean code and a scannable barcode so stock is accurate and fast to handle.
AWRA Academy / Match score 44
AWRA Academy
Projects: Task Management modules Beginner 35 min fa-diagram-project Run delivery in AWRA: projects with a guarded status lifecycle, tasks and subtasks assigned to employees, the Kanban board and "my tasks", bulk actions, comments with @mentions, and the operational back-links that connect work to purchase orders, invoices, assets and more.
Support & Helpdesk / Match score 44
AWRA Help Docs
Turn scattered emails and "can you look at this?" requests into tracked tickets — routed to a department queue, owned by a real person, and kept on an SLA clock. This guide covers intake, queues, working tickets, SLAs, and the self-service portals.
HR & People / Match score 39
Time, Budget & Flexibility
Projects & Tasks tracks effort against tasks (billable or not) versus estimates and a project budget with a burn bar — deliberately separate from HR attendance, which is presence. It is also flexible: labels, checklists, watchers, saved views, recurring tasks, reusable project templates, and configurable per-project board statuses. Available on Pro and above.
AWRA Academy / Match score 38
AWRA Academy
Stockout Risk Response governance Intermediate 40 min fa-triangle-exclamation Convert prediction into reorder, transfer, or hold decision. Learn AWRA stockout risk response: Convert prediction into reorder, transfer, or hold decision.
HR & People / Match score 33
AWRA Help Docs
Know what work costs, and shape the module to how your team actually works — time tracking and budgets, plus labels, checklists, watchers, saved views, recurring tasks, templates and per-project statuses.
AWRA Academy / Match score 32
AWRA Academy
Global Search Skills governance Intermediate 40 min fa-magnifying-glass Search results, AJAX search, and finding records quickly. Learn AWRA global search skills: Search results, AJAX search, and finding records quickly.
AWRA Academy / Match score 32
AWRA Academy
Workflow Tasks and SLAs governance Intermediate 40 min fa-business-time Assignment, due dates, dependency, comments, attachments, and escalation. Learn AWRA workflow tasks and slas: Assignment, due dates, dependency, comments, attachments, and escalation.
AWRA Academy / Match score 32
AWRA Academy
Billing Risk Management governance Intermediate 40 min fa-triangle-exclamation Dunning, reminders, expired plans, and operational continuity. Learn AWRA billing risk management: Dunning, reminders, expired plans, and operational continuity.