AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
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Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).
Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.
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Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
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Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.
Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.
Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.
The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.
Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.
Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.
Core product documentation, module explainers, operating concepts, and platform overviews.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
AWRA Blog
Material issued to a job used to be expensed at once and the finished output arrived as a debt to nobody. Both are fixed. What is left is the residual between what a job consumed and what its output was priced at — and why that number is worth reading rather than clearing.
AWRA Blog
One cost basis, weighted average, and no way to restate the past — a correction is a new transaction, never a revaluation. In a stable currency that is a footnote. Where prices move quickly it decides what your margin appears to be.
AWRA Blog
A Dubai entity buys and consolidates; an African operating company clears, distributes and collects. Almost every group runs these on separate systems and reconciles by email — which works right up until somebody asks what the group actually earned on a container.
AWRA Blog
The value on a purchase request is the quantity times the item's last recorded buying price. It is not a figure the requester supplied, it changes when somebody edits the catalogue, and nothing compares it to what you actually paid.
AWRA Blog
The consolidated accounts are accurate, the auditor signs, and nobody in the building can say what the group is holding today. Those are not contradictory statements.
AWRA Blog
A plan controls two separate things: which permissions exist in your workspace, and how many of certain things you may have. They do not move together — the free plan grants every permission in the product and caps you at two users.
AWRA Blog
Your clearing agent bills you three weeks after the container cleared. By then some of the goods have sold. That freight and duty will attach to whatever is still on the shelf and to nothing that has already gone — so the margin you reported on the fastest-moving lines is the one that was most wrong.
AWRA Blog
Corporate accounts and long-stay guests need the same invoice on the same day of every month. Credit limits, statements, matched payments and automatic chasing are all built. The generating is not — and an invoice nobody raised is completely silent.
AWRA Blog
Freight was quoted, so freight is in the cost. Demurrage, escort charges and border formalities were not, arrive later, and get posted to expense — which quietly prices every sale made from the consignment.
AWRA Blog
An import payable in Malawi passes through six states. Every accounting system models the first and the last. The four in between are where the money and the risk actually sit.
AWRA Blog
A catalogue check compares two numbers somebody typed. It finds the item priced below cost — and misses the discount applied every afternoon, the supplier who crept eleven percent over a year, and the freight that landed three weeks after the goods. Three margin questions, three different places.
AWRA Blog
An item has one selling price and it is a field. Change it and the old value is gone — no revision, no effective date, no history. The documents remember what they were sold at; the catalogue remembers only the last decision.
AWRA Blog
An asset's purchase cost is stamped with your workspace's own currency by the system, not chosen by the person registering it, and stamped again on every edit. That is what lets the register total itself — and it is why an imported machine needs translating before anybody types.
AWRA Blog
A return runs stock, revenue, cost and cash backwards at once, and most of that is built and enforced here. One tender on the refund dropdown was implemented nowhere, and the ledger was quietly missing a leg on every refund ever given.
AWRA Blog
Duty is assumed to be a property of the country. In Somalia it is a property of the port, so two containers of one product can cost different amounts to bring ashore — and a system holding one cost per item has already averaged the difference away.
AWRA Blog
No customs duty, overnight road delivery, a currency at par and an invoice with no VAT on it. Everything about a South African supplier says domestic, and two things that cost money say otherwise.
AWRA Blog
Most Kenyan distributors do not own a fleet, they hire one. So transport is not a fuel problem but a rate problem: the arithmetic on the invoice is right, and nobody is checking the rate it was multiplied by.
AWRA Blog
There is an anomaly detector here and everything it watches is a price — below cost, under five per cent margin, priced at nothing. It refreshes every fifteen minutes. And the cost it compares against is not the cost your ledger uses.
AWRA Blog
The subscription is under a third of it. The five components, a five-year model for a forty-staff distributor, and the recurring item nobody puts in the spreadsheet — two hours a month of somebody tending the thing.
AWRA Blog
Rwanda's hotels, lodges and tour operators run on tight margins and high standards. The operational back-office — F&B stock, procurement, cost control, assets — that protects the margin, and an honest line on where AWRA stops and a hotel PMS begins.
AWRA Blog
Costs in one currency, receipts in the other, both of them cash, and no treasury function anywhere. The exposure is real, it is structural, and it is nobody's job.
AWRA Blog
Stock is counted in whole units, which keeps every count unambiguous. One rule resolves the 12.5-kilo case — define the item as the smallest unit you ever transact — and where you need true fractional quantities and unit conversion, we can add them.
AWRA Blog
A recharge recovering 88% of a bulk bill loses money every month, invisibly. The recovery ratio per building, why you record readings rather than consumption, and the handover reading that ends a whole category of dispute.
AWRA Blog
Four tiers, four revenue shares and four client counts — recomputed nightly, applied automatically in both directions, with a sixty-day grace before a fall takes effect. Here is exactly what moves when a tier does.
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