AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
What is new, release notes, changelog history, status updates, and product change tracking.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).
Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.
APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.
Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.
Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.
Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.
The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.
Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.
Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.
Core product documentation, module explainers, operating concepts, and platform overviews.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
AWRA Blog
A catalogue check compares two numbers somebody typed. It finds the item priced below cost — and misses the discount applied every afternoon, the supplier who crept eleven percent over a year, and the freight that landed three weeks after the goods. Three margin questions, three different places.
AWRA Blog
A return runs stock, revenue, cost and cash backwards at once, and most of that is built and enforced here. One tender on the refund dropdown was implemented nowhere, and the ledger was quietly missing a leg on every refund ever given.
AWRA Blog
Duty is assumed to be a property of the country. In Somalia it is a property of the port, so two containers of one product can cost different amounts to bring ashore — and a system holding one cost per item has already averaged the difference away.
AWRA Blog
No customs duty, overnight road delivery, a currency at par and an invoice with no VAT on it. Everything about a South African supplier says domestic, and two things that cost money say otherwise.
AWRA Blog
Most Kenyan distributors do not own a fleet, they hire one. So transport is not a fuel problem but a rate problem: the arithmetic on the invoice is right, and nobody is checking the rate it was multiplied by.
AWRA Blog
The subscription is under a third of it. The five components, a five-year model for a forty-staff distributor, and the recurring item nobody puts in the spreadsheet — two hours a month of somebody tending the thing.
AWRA Blog
Rwanda's hotels, lodges and tour operators run on tight margins and high standards. The operational back-office — F&B stock, procurement, cost control, assets — that protects the margin, and an honest line on where AWRA stops and a hotel PMS begins.
AWRA Blog
Costs in one currency, receipts in the other, both of them cash, and no treasury function anywhere. The exposure is real, it is structural, and it is nobody's job.
AWRA Blog
A recharge recovering 88% of a bulk bill loses money every month, invisibly. The recovery ratio per building, why you record readings rather than consumption, and the handover reading that ends a whole category of dispute.
AWRA Blog
A clinic can be busy, well-run and quietly losing money on half of what it does. Building a consumable cost per service in an afternoon, and why waste concentrates in your least-used service rather than your busiest.
AWRA Blog
Landed cost is what a unit actually cost by the time it reached your shelf — the formula, the components that go missing, and a worked example where 40% margin turns out to be a loss.
AWRA Blog
Real numbers in shillings, ours included. What the subscription costs, what the first three months cost on top of it, and the three line items every quote leaves out because they are your hours rather than the vendor's.
AWRA Blog
A rate change is arithmetic. A change of instrument is a change in what the number is — and for one costing period your warehouse holds stock valued under both rules at once.
AWRA Blog
A purchase order in our system records what you ordered, when it is due, who acknowledged it and where the truck is. It does not record the one term that decides whether the freight on it was ever yours to pay — and we will attach that freight to your stock cost without asking, because nothing in the system knows.
AWRA Blog
Namibian import VAT is charged on the greater of FOB plus ten per cent, or open market value. Your supplier's invoice does not contain that number — and if your landed cost is built from the invoice, neither does your system.
AWRA Help Docs
Billing Overview This Billing guide helps organization admins and finance contacts understand plans, invoices, payments, entitlements, and billing issues. Use this page when you need practical help with Billing Overview. It keeps the older
AWRA Help Docs
Company Settings Guide Company settings control the organization identity and defaults that appear across documents, reports, billing, procurement, sales, support, and daily workflows. Company settings should be reviewed before live work be
AWRA Help Docs
Currency & Billing How pricing and currency work in AWRA: clear plan pricing, paying in your local currency, and viewing your figures in a currency you prefer. AWRA keeps money clear and consistent. Your business works in a single currency
AWRA Help Docs
Custom Fields Add the fields your organization actually needs — a cost centre on an expense, a warranty date on an asset, a delivery window on a purchase order — to the records you already use, without waiting for a change to the product. C
AWRA Help Docs
Troubleshooting: Failed Payment Use this guide when a customer payment, POS payment, subscription payment, Paystack/payment provider transaction, receipt, or billing update fails. Payment issues need careful handling because retrying too qu
AWRA Help Docs
Payment Issues This Billing guide helps organization admins and finance contacts understand plans, invoices, payments, entitlements, and billing issues. Use this page when you need practical help with Payment Issues. It keeps the older help
AWRA Help Docs
Plans & Entitlements This Billing guide helps organization admins and finance contacts understand plans, invoices, payments, entitlements, and billing issues. Use this page when you need practical help with Plans & Entitlements. It keeps th
AWRA Help Docs
Procurement Module Guide Use Procurement to manage request-to-PO work, RFQs, quotations, approvals, landed costs, supplier collaboration, receiving, matching, and procurement analytics. Procurement connects business needs to approved buying
AWRA Help Docs
Smart Alerts & Anomaly Radar Two standing checks over your own data: alerts for operational conditions that need action now, and a radar for pricing and margin problems you would otherwise find in the monthly accounts. Smart Alerts and the
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