AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
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Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.
Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.
Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.
The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.
Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.
Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.
Core product documentation, module explainers, operating concepts, and platform overviews.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
AWRA Blog
An external auditor asks for read access to the audit log. The smallest permission that opens it also opens settings administration — so granting the narrow thing they asked for means granting a great deal they did not, and two permissions built for exactly this govern nothing.
AWRA Blog
Every ministry gets an allocation in January. In November nobody can say who stayed inside it — because a budget is set on a department and half of church spending cannot carry one.
AWRA Blog
You checked the WIBA policy, the NCA registration and the tax compliance certificate before they came on site. Eight months later one has lapsed and nothing knows — because the reminder machinery is pointed at a different module.
AWRA Blog
Hold a cheque too long and the drawer can be discharged to the extent of the damage your delay caused. A cheque carries three dates and a payment row here has one column — and the till cannot take one at all.
AWRA Blog
You can close an accounting period here. It records the month, the moment, the person and a note, and keeps a history of every close and reopening. What it does not do is stop anybody posting into the month it just closed — and it is on the phone, not the dashboard.
AWRA Blog
Six independent countries share the East Caribbean dollar and charge four different rates of VAT. No conversion, no revaluation, one price list — so nothing in a finance system signals that a second market exists, and the safeguard that stops it adding unlike currencies is exactly what hides six separate tax positions.
AWRA Blog
British lifting-equipment rules give you a six or twelve month floor, two events that bring the date forward, and a next-due date a named person writes into a signed report. A recurring reminder is none of those three.
AWRA Blog
Large UK companies publish how fast they pay suppliers twice a year, and every figure is a difference between two dates the Regulations define precisely. One of them is not the invoice date, not the date you entered it, and not the due date.
AWRA Blog
Colombian law makes the buyer confirm two things by electronic message before a credit purchase supports any deduction: that the invoice arrived, and that the goods did. The second is a statement about the world that only a receiving process can make — which turns the most improvised record in procurement into the one the money waits on.
AWRA Blog
Forty-nine kinds of record in this product delete by marking rather than removing. Twenty appear in the recovery centre. The other twenty-nine keep the row and offer nobody a way back — including nine that have a written retention policy naming them.
AWRA Blog
Two of the reasons on your stock-issue list post revenue and cash at the item's selling price, with no customer, no invoice and no tax. Nothing in the label the storekeeper reads says which two.
AWRA Blog
Its validity is measured in kilometres, it can expire while the goods are still moving, and it is checked by a person at a roadside. Almost every failure comes from managing it as a compliance artefact.
AWRA Blog
We can run a request for quotation and compare what came back on price. What we cannot do is score bids against weighted criteria, keep them sealed until opening, or record why the second-cheapest won — which is the part a grant-funded organization is usually required to be able to show.
AWRA Blog
A high-value write-off here needs a second person, a dedicated permission and a value test that cannot be gamed by splitting it. What it does not need is a photograph, a note or any document at all — the file field is optional, everywhere, always.
AWRA Blog
Every audit row is signed over its own content and the signature of the row before it, so an edit, a deletion or an insertion all stop the sequence matching. The interesting part is that a legitimate purge has to be explained by a record which is itself in the chain.
AWRA Blog
Every other way stock leaves your business has somebody on the other side of it — a customer, a project, a destination branch. A write-off has nobody. It is the one exit where the only evidence is whatever the person doing it chose to attach, and attaching anything is optional.
AWRA Blog
Some organisations have jumps in their numbering from before August 2026 — 41, then 58. The cause was a deliberate compensation for a database constraint, the compensation is gone, and the gaps have deliberately been left where they are.
AWRA Blog
Your staff are authorised by role permissions declared in a map and tested against the real routes. Your suppliers are authorised by owning the record. Two models, both correct, and knowing which applies where is the whole of portal security.
AWRA Blog
Most board packs are assembled by hand in the four days before the meeting. What belongs in one, why a certified definition beats four accurate spreadsheets, and the four choices that make two reports disagree.
AWRA Blog
Almost every compliance obligation belongs to finance and is performed at a desk. This one belongs to the buyer and is discharged on a loading bay — by somebody who has never been told they are part of a control.
AWRA Blog
Passbooks, receipt books and cheque leaves are accountable documents, not consumables. A stock count that agrees on quantity while nobody knows which numbers went where is not a control at all.
AWRA Blog
One permission lets somebody schedule a report to a list of email addresses. The addresses are not checked against your user list, and nothing compares what the report contains against what each recipient is allowed to see.
AWRA Blog
Most approval controls ship as a settings toggle nobody finds. Expense approval switches itself on when you grant the permission — which makes the grant the policy decision, and removes the second source of truth.
AWRA Blog
Awarding a quotation line by line used to take the price from the form that submitted it. The figure had come from the server a moment earlier, so it looked like the vendor price — and anybody able to submit that form could reprice the catalogue.
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