AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
What is new, release notes, changelog history, status updates, and product change tracking.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).
Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.
APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.
Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.
Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.
Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.
The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.
Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.
Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.
Core product documentation, module explainers, operating concepts, and platform overviews.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
AWRA Blog
Bahrain's characteristic risk is not competitive or operational. It is a cross-border documentary burden sized for a much larger company, held together by one person who is very good at their job.
AWRA Blog
Bangladesh puts suppliers on one of two registers. A registered supplier charges VAT you reclaim; an enlisted one charges a turnover tax you cannot. Two quotes at the same figure are therefore not the same cost, the cheaper-looking one is usually the smaller business, and no purchasing comparison we have seen can tell them apart.
AWRA Blog
Our engine computes each Canadian levy against its own base and hands back the breakdown. The document then stores a single blended rate and discards it — so the total is right and the split, which is the only thing either return needs, is gone.
AWRA Blog
A scheme can come in under budget and be heading for a special levy, because the operating shortfall quietly ate the reserve contribution. Only line-level variance shows it — a total never will.
AWRA Blog
What VAT and Ethiopia's move toward electronic invoicing actually require of a business system — with an honest line between what operations software should do, what it should not claim, and what stays with the Ministry of Revenue and your accountant.
AWRA Blog
Four countries, four standard rates, four electronic-invoicing regimes that do not talk to each other. An orientation for a group trading across all four — what differs, what your system should handle, and why "confirm with each authority" is the only honest way to write this. Hedged; not tax advice.
AWRA Blog
The document that turns "the delivery arrived" into a fact the system can trust — what a GRN records, why it must be independent of the buyer, and how it anchors the three-way match.
AWRA Blog
Telling the system the shelf was right and the record was wrong. Done well it is an audit trail of reality; done casually it is where inventory fraud hides.
AWRA Blog
Every AI feature is a data transfer decision wearing a friendly button. The complete inventory: what each feature sends, to whom, what never crosses the boundary, and how to answer your compliance officer.
AWRA Blog
Almost every finance system stores one tax rate per country and no date. That is correct until the first credit note against a pre-change invoice, and then it is confidently wrong with nothing to warn you.
AWRA Blog
You bought twenty laptops as stock and four are now staff equipment. That is a unit leaving your stock ledger and reappearing as a tracked asset — in two phases, with an approval in the middle and a cost basis inherited from your weighted average.
AWRA Blog
A cascading tax charges tax on tax. A credit-invoice tax does not. Liberia switches from one to the other on 1 January 2027, and the five percentage points are the least interesting part of it.
AWRA Blog
Exporters and zero-rated suppliers reclaim tax rather than remit it. That makes input tax the number the whole return turns on, and it is the number most accounting systems never record as tax.
AWRA Blog
We could capture a signature in ten places and could not answer the question a store manager actually asks. Recording evidence and controlling for its absence are two different capabilities, and shipping the first one is the easy half — plus the one design decision that separates a usable exception report from noise.
AWRA Blog
Kenyan businesses make everyone an administrator in the first two weeks because it stops the complaints — and deletes the meaning of every other control. Getting back to least privilege without blocking work.
AWRA Blog
A figure nobody should have appears in a group chat. Running a report and exporting it are two separate recorded acts here — which is the distinction that makes the question answerable at all.
AWRA Blog
One page, five parts: four measured numbers, one deliberately blank, the full cost including your own hours, a paragraph on what you are not buying, and three numbers with a ninety-day review date.
AWRA Blog
Two different documents doing two different jobs, and conflating them is the most common mistake in Kenyan fixed-asset practice. Exactly which one this is, what the dashboard value trend really computes, and what that means for your year-end.
AWRA Blog
Whether MyInvois applies to you has three separate tests. Only the first is about your own revenue, and the two nobody runs are the ones that produce the surprises.
AWRA Help Docs
Audit Logs A tamper-evident record of what happened in your workspace — who did it, when, from where — that you can filter, export, and cryptographically verify. Audit Logs sit under Security . Every audited action writes a row holding the
AWRA Help Docs
Compliance Evidence Packs Build one downloadable, checksummed archive of the records an auditor asks for — audit logs, approvals, deletion history, access history, document activity and signature coverage — instead of exporting six screens
AWRA Help Docs
Document Vault Keep contracts, licences, certificates and policies in one classified store where every view and download is recorded — instead of in an email thread or a shared drive nobody controls. The Document Vault sits under Security .
AWRA Help Docs
Troubleshooting: Login Issues Use this guide when you cannot sign in, reset your password, complete MFA, find your workspace, or access AWRA after an invitation. Login problems usually come from a wrong email address, expired invitation, fo
AWRA Help Docs
MFA & Account Safety This Security Basics guide helps users understand safe account behavior, MFA, role visibility, and access support paths. Use this page when you need practical help with MFA & Account Safety. It keeps the older help topi
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