AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
What is new, release notes, changelog history, status updates, and product change tracking.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).
Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.
APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.
Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.
Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.
Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.
The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.
Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.
Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.
Core product documentation, module explainers, operating concepts, and platform overviews.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
AWRA Blog
A hold here is a rule rather than a note — held stock genuinely cannot be issued. What that gives a school laboratory, what an inspection can be shown from records, and the one gap that depends entirely on whether somebody reads their email.
AWRA Blog
A supplier sends 110 against an order for 100 and the storekeeper books in what arrived, because that is what arrived. Over-receipt is refused here by default with zero tolerance, counting every prior delivery — and short delivery is never refused, which is the more interesting half of the design.
AWRA Blog
A tenth off the price is two fifths off the profit, nothing goes missing from the shelf, and in most Kenyan shops nobody can tell you who authorised any of it. The arithmetic, the controls that exist, and the ones that do not.
AWRA Blog
A record saying "issued to J. Otieno" settles nothing. One with an approver, a location and a verification date settles most things. And the default for the most important setting gates nothing at all until you configure it.
AWRA Blog
Our asset register can tell you exactly what a departing officer holds — the list is one click away on their own record. Nothing in the process of them leaving asks the question, moving one person's custody to their successor is one action per asset, and while the incoming custodian can now sign for what they take, nothing requires them to. Three specific gaps, each of them closable with a line on a clearance form.
AWRA Blog
From "we need this" to "the supplier is paid" — the eight P2P steps, the control at each, and the leak that opens when any step is skipped.
AWRA Blog
Four of its six actions contain no language model at all — they are keyword tests and arithmetic. Why that is the right design for automation, and four experiments that test any vendor's "AI-powered" claim in twenty minutes.
AWRA Blog
Splitting a purchase to stay under a tender ceiling is the pattern every auditor looks for first. Our product will not spot it, and the reason is structural rather than a missing report: a procurement request in our system carries no money at all, and its department is free text. There is nothing at the moment of the split to compare against a threshold.
AWRA Blog
The van is a warehouse that drives away; the site is a store with no walls — load-out transfers, nightly variance, job-costed materials, and crew custody.
AWRA Blog
The checkpoint between your transactions and your statements — a list that proves the books balance. What it catches, and the serious errors it never will.
AWRA Blog
AWRA Procurement is the purchasing module of AWRA OpsHub — requests, approvals, RFQs, purchase orders, three-way matching and budget control in one procure-to-pay workflow. What it does and how it fits the suite.
AWRA Blog
The control that stops you paying for goods you never received at prices you never agreed — how the match works, tolerances, and two-way vs four-way variants.
AWRA Blog
An asset is held by a person; consumable stock is held by a place. That asymmetry is why spray gangs, pickups and satellite stores end up modelled as warehouse locations — the workaround, its limits, and when to use a real custodian instead.
AWRA Blog
One says what left the shelf. The other says who received it and whether they should have. Our batch trace answers the first properly — every movement, every location still holding it, quantities in, out and remaining. There is no patient anywhere in the product, so it stops at the door, and that is a boundary we intend to keep.
AWRA Help Docs
Accounting Insights This Dashboard guide helps users read operational cards, trends, alerts, and insight panels without confusing dashboard summaries with final reports. Use this page when you need practical help with Accounting Insights. I
AWRA Help Docs
Adjustments This Inventory guide helps users manage item records, warehouses, movements, counts, stock evidence, and inventory reports accurately. Use this page when you need practical help with Adjustments. It keeps the older help topic us
AWRA Help Docs
Admin Help Path Admins prepare the workspace, manage access, keep settings clean, and coordinate support so every team can work safely in AWRA. Organization admins are usually the first line of help inside an organization. They confirm comp
AWRA Help Docs
Approvals This Procurement guide helps users manage requests, approvals, RFQs, quotations, purchase orders, receiving follow-up, and supplier review. Use this page when you need practical help with Approvals. It keeps the older help topic u
AWRA Help Docs
Attachments This Inventory guide helps users manage item records, warehouses, movements, counts, stock evidence, and inventory reports accurately. Use this page when you need practical help with Attachments. It keeps the older help topic us
AWRA Help Docs
Budgets & Limits This Finance guide helps finance users review accounts, journals, ledger activity, budgets, reports, payments, taxes, and reconciliation checks. Use this page when you need practical help with Budgets & Limits. It keeps the
AWRA Help Docs
Categories This Inventory guide helps users manage item records, warehouses, movements, counts, stock evidence, and inventory reports accurately. Use this page when you need practical help with Categories. It keeps the older help topic usef
AWRA Help Docs
Chart of Accounts This Finance guide helps finance users review accounts, journals, ledger activity, budgets, reports, payments, taxes, and reconciliation checks. Use this page when you need practical help with Chart of Accounts. It keeps t
AWRA Help Docs
Credit Notes This Sales guide helps users manage customers, quotations, invoices, credit notes, payments, and customer-facing sales records. Use this page when you need practical help with Credit Notes. It keeps the older help topic useful
AWRA Help Docs
Customers This Sales guide helps users manage customers, quotations, invoices, credit notes, payments, and customer-facing sales records. Use this page when you need practical help with Customers. It keeps the older help topic useful while
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