AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
What is new, release notes, changelog history, status updates, and product change tracking.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).
Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.
APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.
Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.
Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.
Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.
The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.
Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.
Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.
Core product documentation, module explainers, operating concepts, and platform overviews.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
AWRA Blog
First-expiry-first-out is a sentence in a procedure manual and a suggestion at the point of issue. What decides whether it actually happens is which batch the system proposes when somebody is dispensing at four in the afternoon with a queue.
AWRA Blog
A shop sells and a store issues, and the difference decides which movements the replenishment maths can see. Why a hospital store's reorder points work when the same building's pharmacy counter stays silent — and the ward dimension you have to choose before go-live.
AWRA Blog
The generator that failed had been serviced twice in four years and nobody could say when. Maintenance as a recorded movement, the rising-frequency pattern that decides repair versus replace, and a preventive schedule that opens its own work orders.
AWRA Blog
A second shop doubles your revenue and quadruples your blind spots. What breaks when a Nigerian retailer goes from one location to several, and the controls that decide whether the third branch makes money or quietly consumes it.
AWRA Blog
EAC currencies differ in unit value by roughly thirty times, so adding two of them together produces a number that looks reasonable and is wrong by an order of magnitude. Three ways a system can answer "what did we spend", only one of them honest — and a report of ours that adds Ugandan shillings to Kenyan ones and calls a budget breached on the result.
AWRA Blog
Every supplier payment is authorised properly and recorded one at a time. There is no payment run — no way to select forty approved invoices, review them as a batch, approve the batch and pay it. The control at the end of your purchasing process is strong, and nobody ever sees the total before it leaves.
AWRA Blog
Receive more than you ordered and the system refuses, counting every earlier delivery so a split consignment cannot creep past one lorry at a time. Receive less and it never refuses at all. The asymmetry is deliberate, and the reasoning is worth more than the feature.
AWRA Blog
Vendors sell "Southern Africa" as one market. It is four buying problems wearing one label — a replacement decision in South Africa, a support-depth decision in Botswana, a currency-discipline decision in Zambia, and a record-what-happened decision in Zimbabwe.
AWRA Blog
Small money, large risk — the place where controls are weakest and leakage most common. The simple imprest system that keeps small cash honest without smothering it.
AWRA Blog
A requisition is an internal request to buy; a PO is an external commitment to a supplier. Confusing them is how organizations get bound to spend nobody approved.
AWRA Blog
The batch loop — plan, issue, produce, receive, reconcile — and the two numbers per batch that separate measured processors from hopeful ones.
AWRA Blog
This product tracks where every asset is, who holds it and what happened to it — a register built for custody. A depreciation ledger is the companion system, and we can add schedules, methods and period postings alongside it.
AWRA Blog
A till sale has no approval step to hang a lock on — the money moves and the receipt prints in the same breath. So the signature had to become its own lock: signed once, never replaced, and refused entirely once the sale has been reversed.
AWRA Blog
Stock is where most Kenyan businesses keep the largest share of their working capital and the smallest share of their attention. The six controls that account for nearly all recoverable loss, in the order they pay for themselves.
AWRA Blog
An auditor asks to see one that was refused. Our product answers that well in the two places it records decisions properly — item master changes and deletions, both with segregation of duties. In the generic workflow engine, which has by far the richer approval model, the approver receives a task whose four states do not include yes or no.
AWRA Blog
Turning stock into a tracked asset does not produce an asset. It produces an adjustment and a pending record holding what the asset would be — and the asset is created on approval, at the quantity the approver settled on rather than the one that was asked for.
AWRA Blog
Our budget module gets the hard part right: money leaves a budget when the order is approved, not when it is paid, and a cancelled order releases the commitment. What it does next is the part to know about — it works out that you are over, approves the request anyway, and sends a notification explaining why. A control refuses; this one explains.
AWRA Blog
A payment provider returns a reusable card token in the response to almost every call. Logging that response for debugging puts a live payment credential into log files, log shippers and backups — where nothing protects it, because nobody thinks of a log as holding card details.
AWRA Blog
A hold here is a rule rather than a note — held stock genuinely cannot be issued. What that gives a school laboratory, what an inspection can be shown from records, and the one gap that depends entirely on whether somebody reads their email.
AWRA Blog
A supplier sends 110 against an order for 100 and the storekeeper books in what arrived, because that is what arrived. Over-receipt is refused here by default with zero tolerance, counting every prior delivery — and short delivery is never refused, which is the more interesting half of the design.
AWRA Blog
A tenth off the price is two fifths off the profit, nothing goes missing from the shelf, and in most Kenyan shops nobody can tell you who authorised any of it. The arithmetic, the controls that exist, and the ones that do not.
AWRA Blog
A record saying "issued to J. Otieno" settles nothing. One with an approver, a location and a verification date settles most things. And the default for the most important setting gates nothing at all until you configure it.
AWRA Blog
Our asset register can tell you exactly what a departing officer holds — the list is one click away on their own record. Nothing in the process of them leaving asks the question, moving one person's custody to their successor is one action per asset, and while the incoming custodian can now sign for what they take, nothing requires them to. Three specific gaps, each of them closable with a line on a clearance form.
AWRA Blog
A credit limit is evaluated at exactly one moment. What it compares, what it snapshots onto the invoice, and what it silently clears are all worth knowing — starting with the fact that a limit of zero means no limit at all.
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