AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
What is new, release notes, changelog history, status updates, and product change tracking.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).
Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.
APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.
Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.
Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.
Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.
The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.
Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.
Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.
Core product documentation, module explainers, operating concepts, and platform overviews.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
AWRA Public Page
AWRA Ops Center puts alerts, anomalies and approvals on one command surface. Every Smart Alert can be given an owner and acknowledged with a note, and resolves itself when the condition behind it clears — so the board shows what is wrong now, who has it, and nothing that has already gone away.
AWRA Public Page
"Best" is not a product ranking — it depends on which part of stock control is actually failing you. Here is how to work that out, the questions that expose a weak answer, and a frank account of where we are the wrong purchase.
AWRA Public Page
AWRA Budget Controls gives finance, procurement, and department owners a governed way to plan budget limits, check available spend, route exceptions, and keep every commitment tied to the accounting story.
AWRA Public Page
Overbilled, a return, a goodwill gesture, a post-invoice adjustment. Issue a credit note, point it at an open invoice, and the balance drops on the spot — the original document stays intact and the reason stays on record.
AWRA Public Page
AWRA Customer 360 gives sales, finance, and support teams a complete customer workspace for contact details, invoice history, balances, statements, tax settings, documents, notes, and follow-up priorities.
AWRA Public Page
A direct line to AWRA support and a feedback channel, right inside the product you run all day. Send a message, watch the reply land in the same thread, and never dig through a separate portal or your inbox to find the conversation again.
AWRA Public Page
Use industry-specific routines to shape dashboards, approvals, field work, reporting, and risk reviews without starting from a blank process document.
AWRA Public Page
AWRA gives inventory teams a governed adjustment layer for receiving stock, issuing stock, correcting mismatches, preserving evidence, and routing material changes through approval before records move.
AWRA Public Page
Follow every item from receipt to shelf, transfer, count, sale, adjustment, expiry review, and recall decision. AWRA gives teams a governed chain of custody across ordinary stock, batch-tracked inventory, serialized units, and high-risk movement events.
AWRA Public Page
We built this checklist to help teams see where operations are disciplined, where control depends on memory, and where AWRA can replace spreadsheet pressure with clearer workflow ownership.
AWRA Public Page
A curated list of metrics every ops team should track weekly across stock, spend, assets, approvals, field work, and finance.
AWRA Public Page
Give requesters a clean way to raise needs, give approvers the evidence to decide, and give procurement a governed path from request intake to sourcing action.
AWRA Public Page
Reconciliation is not a monthly ritual here. Four pairs are computed from live records every time you open the screen, both sides shown, and the difference between them printed rather than buried.
AWRA Public Page
Reporting should support daily execution, not just monthly slides. AWRA Reports & BI Studio gives teams a governed analytics workspace with reusable templates, location-level analysis, and executive-ready exports.
AWRA Public Page
AWRA welcomes good-faith vulnerability reports that help protect customers, vendors, operational records, and the integrity of the platform. We explain how to report issues without harming users or systems.
AWRA Public Page
Move multiple items in one request, assign a destination per item, and approve or reject in seconds. AWRA keeps every transfer accountable with a complete transfer details view.
AWRA Public Page
A practical, field-tested guide for running multi-location transfers with approvals, stock checks, and clean reconciliation.
AWRA Public Page
Every supplier-facing lookup filters on that supplier's own id and fails to find anything else. Change the number in the address bar and you get a not-found — not a permission error, because as far as the query is concerned the record does not exist.
Inventory Management
AWRA inventory management supports stock tracking, visibility across locations, reorder support, and day-to-day control of inventory movement.
Notifications & Alert Channels
Every event the system can raise has a named row in a catalogue, crossed with the delivery channels, so notifications are switched off individually rather than in blocks. Reminder-style events carry their own cadence per channel — daily, weekly, monthly or a custom interval in days — so a scheduled job cannot turn a reminder into a stream. Separately, each person controls their own notification feed with 26 filters in ten families, without an administrator and without affecting anybody else.
Operations Glossary
Automatically flagging transactions or patterns that deviate from the norm.
Operations Glossary
The difference between budgeted and actual figures for a period.
Operations Glossary
The transaction that removes stock from inventory when it leaves.
Operations Glossary
A process designed to prevent or detect error and fraud.
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