AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
What is new, release notes, changelog history, status updates, and product change tracking.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).
Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.
APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.
Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.
Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.
Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.
The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.
Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.
Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.
Core product documentation, module explainers, operating concepts, and platform overviews.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
Implementation & Professional Services
Professional Services Go live with confidence — we help you implement, migrate, and train. AWRA OpsHub is built to stand up quickly, but every business has its own data, workflows, and teams. Our services exist to de-risk that — so you reach a clean, trusted go-live faster and your people actually adopt the system.
Leave Management
AWRA manages leave end to end: configurable leave types with accrual and year-end carryover, balances computed excluding your configured non-working days and public holidays, single- or multi-level approval, and a team leave calendar. Employees request and track their own leave with a login, or through a private PIN-protected no-login link for staff without accounts.
Migrate to AWRA OpsHub
You do not have to leave every app at once. We trace one cross-app workflow, rebuild it on shared records in AWRA, and keep the niche apps you genuinely value — replacing only the loosely-joined core that was creating sync work.
Operations Glossary
A Kenyan payroll levy on gross pay, matched by the employer.
Operations Glossary
The stages of an employment relationship from hiring to exit.
Operations Glossary
The number of people employed, counted on an agreed basis.
Operations Glossary
Pay due for public holidays, or paid during annual leave.
Operations Glossary
The system of record for employee data, contracts and HR processes.
Operations Glossary
Leave entitlement building up over time as an employee works.
Operations Glossary
Kenya’s mandatory pension contribution deducted from pay and matched by the employer.
Operations Glossary
The amount an employee actually receives after all deductions.
Operations Glossary
Hours worked beyond normal hours, usually paid at a premium rate.
Operations Glossary
An annual tax deduction card summarising an employee’s pay and PAYE for the year.
Operations Glossary
Income tax deducted from salaries by the employer and remitted monthly.
Operations Glossary
The process of calculating and paying employee remuneration and deductions.
Operations Glossary
The itemised statement of an employee’s pay and deductions for a period.
Operations Glossary
Kenya’s health insurance contribution deducted from gross pay.
Operations Glossary
A deduction from pay required by law rather than by agreement.
Operations Glossary
A record of hours worked, allocated to days, tasks or projects.
Payroll
AWRA runs multi-country payroll where statutory rules — income tax, social security, health, and local levies — are versioned, effective-dated configuration rather than hard-coded, so adding a country is a data change, not a rebuild. It produces payslips, a Kenya P9A tax certificate, and posts approved runs into the cross-module Payments Register. Kenya is the launch region.
Plan Add-ons
Tier and seats are separate dials. User seats and HR employee seats can be added to or removed from the plan you already hold, with their own unit rates, included allowances and renewal date.
Report Catalogue
Thirty-seven maintained reports across ten module groups: inventory and stock (ten, including stock as of any past date, inventory valuation, batch expiry, dead stock and aging, turnover and days of inventory on hand, and ABC analysis), warehouses and locations (three), sales and POS (four), procurement (two), finance and payments (six, including credit hold exposure and work in progress by job), assets, projects (three), helpdesk (two), HR (four) and administration (two, including unsigned handovers). Every one filters, exports to PDF, CSV and XLSX, and can be saved as a named view.
Saved Filters & Scheduled Reports
A filtered list view can be saved under a name and restored with one click, on twenty-one list and report screens. Eighteen datasets can then be scheduled for delivery in PDF, CSV and XLSX on a daily, weekly or monthly cadence at an hour you set in your own timezone, to a whole role resolved at send time, named users, or external email addresses for people with no login. The next three run times are shown while you configure, and every delivery attempt is recorded with its error.
Solutions by Company Size
Scaling & Multi-Location Mid-market Solutions for scaling teams Keep control as you add locations, people, and complexity. Connect branches and warehouses, enforce approvals, and give leadership reporting they can trust — without enterprise overhead.
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