AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
What is new, release notes, changelog history, status updates, and product change tracking.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).
Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.
APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.
Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.
Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.
Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.
The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.
Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.
Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.
Core product documentation, module explainers, operating concepts, and platform overviews.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
AWRA Blog
Utilization tells you how busy your people are; profitability tells you whether it was worth it. In a firm that sells time, confusing them is how a fully-booked practice loses money.
AWRA Blog
Three countries vendors treat as one bloc, and the three things that actually separate them: how the currency behaves, how far the revenue authority has gone with electronic invoicing, and how many people near you can implement what you sign.
AWRA Blog
A vendor-honest guide to choosing operations software in Ghana — what a system must do when the cedi moves and the tax position is layered, how to test every claim in the demo, and the straight answer on GRA e-invoicing, VAT levies and payroll.
AWRA Blog
A vendor-honest guide to choosing operations software in Nigeria — what an ERP must actually do when the naira moves, how to test every claim in the demo, what to budget, and the straight answer on FIRS e-invoicing, VAT and Nigerian payroll.
AWRA Blog
Dakar buyers are usually shopping for three different things at once and calling all of them "ERP". Separate the operations system from the statutory ledger from the payroll bureau, and the shortlist writes itself.
AWRA Blog
South African buyers are usually replacing something, not starting from nothing — which makes this a harder purchase, not an easier one. How to tell a system problem from a process problem, what to ask a polished vendor, and the straight answer on SARS, POPIA and payroll.
AWRA Blog
What each Kenyan compliance regime actually requires from your system — eTIMS invoicing, statutory payroll, withholding, records — plus vendor test questions.
AWRA Blog
Exits run on goodwill and a cake, and the risky parts get done later by whoever remembers. The four workstreams, why you reassign before you revoke, and the logins no offboarding process ever touches.
AWRA Blog
There is a working document-expiry reminder in this product. It reads a date, respects your notification settings and warns you thirty days out. It is filtered to employees — so a work permit gets a warning and an equipment insurance certificate gets silence.
AWRA Blog
Ghost suppliers, inflated prices, adjustments that cover a count, ghost employees, and the till. Each needs two capabilities in one pair of hands — and each has an aggregate view that exposes it in ten minutes.
AWRA Blog
A cash session here is a real record — declared float, recorded drops, a counted close and a stored variance with a name on it — and the till refuses to sell without one. There is one catch that finds every shop on its first shift change.
AWRA Blog
American overtime is owed above forty hours in a workweek — a fixed seven-day period the employer designates, which need not start on Monday and need not match the pay period. Our records have no workweek in them at all, and the boundary they do enforce, by locking it, is the calendar month.
AWRA Blog
A job's actual cost here is four things added together. Three are measured. The fourth is hours multiplied by one rate you set for the whole project — and the wages you actually paid never enter the figure at all.
AWRA Blog
There are four recorded reasons an address can leave an automated email sequence: the person unsubscribed, an administrator removed them, the mail bounced, or it was marked as spam. Three of the four have never been written by anything.
AWRA Blog
Japan makes an employer of over a hundred people measure four things before writing a plan about women at work. Three are arithmetic over records this product already keeps. The fourth needs a column we do not ship, and we think we are right not to.
AWRA Blog
Books go out in January to learners who exist in no database you own, and some come back in November. Which custody mechanism to bend, how far it bends, and the annual habit that stops the register quietly becoming a work of fiction.
AWRA Blog
Most Kenyan employers have staff with no company email and no login. Two distribution paths, one token and PIN across four portals, and the finalised-runs-only guard that prevents the realistic incident.
AWRA Blog
The most over-claimed category in African business software. Why the HR layer genuinely travels and the payroll calculation genuinely does not, what "configurable tax tables" means when a budget changes, and our coverage stated as one country.
AWRA Blog
Most Kenyan employers do not have an HR problem — they have an HR records problem that only becomes visible on payroll day. What to fix in what order, and the straight answer on what is automated and what is not.
AWRA Blog
You do not need to be a data business to be a data controller — an employer with payroll already is. Where personal data actually hides, what retention means in software, and the honest limit of any product. Not legal advice.
AWRA Blog
Leave is the first thing employees dispute and attendance is the first thing that quietly corrupts payroll. Both are the same problem: a record that either exists when it happened, or gets reconstructed later from memory.
AWRA Blog
Two things account for most account risk in a small business: passwords one breach away from public, and accounts belonging to people who left. Why an employee record and a user account are not the same object.
AWRA Blog
The 20-minute evening routine that keeps a shop honest — cash, M-Pesa, and card reconciled against the system, shift by shift, variances named.
AWRA Blog
The businesses that supply and service mines run the hardest inventory problem in the region — critical spares nobody can quantify, consumables issued without paperwork, and tools that leave with a contractor. Including where an asset register stops and maintenance software begins.
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