AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
What is new, release notes, changelog history, status updates, and product change tracking.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).
Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.
APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
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Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.
Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.
Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.
The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.
Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.
Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.
Core product documentation, module explainers, operating concepts, and platform overviews.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
AWRA Blog
An employee record here does not require a user account, and that is deliberate — in most of the businesses this was built for, a majority of staff have never logged into anything. Every account-shaped feature therefore covers a minority of your people.
AWRA Blog
The statutory stack done right, plus the NGO layer: allocating staff costs to grants, paying casuals and enumerators properly, and the monthly reconciliation triangle.
AWRA Blog
A vendor-honest guide for businesses and groups operating in more than one EAC country — why one system beats a copy per country, what "one ERP across the region" actually requires, and the straight answers on tax, e-invoicing and payroll that no platform automates identically across every border.
AWRA Blog
Payroll here is maintained for one market and configurable for every other. Those are not two grades of the same feature — they are different products, and the difference is who is responsible on the day a rate changes.
AWRA Blog
HR records which department an employee belongs to. Procurement asks which department a login belongs to. Two columns on two tables — and when HR provisions that employee a login, the department does not travel with it.
AWRA Blog
Overtime here is requested, approved and locked into a period like any other hour, with a full approval trail. A rate factor — so an approved overtime hour costs 1.5x or 2x — is a configuration layer we can add for you.
AWRA Blog
Pay from a log and the log starts being written carefully — and creatively, by the same people, for the same reason. What a payout reconciles at the moment of posting, why the direct route records a payment rather than making one, and the lock that does not cover the clock you are paying from.
AWRA Blog
Four statutory deductions, four sets of rules, and rates that move. What a Kenyan payroll run should do, why date-effective rules matter more than the arithmetic, and the reconciliation that catches errors before the money leaves.
AWRA Blog
A project here can pay the people who worked on it, through a document with its own reference, approval and posting date. That is a second way of paying somebody, running beside payroll, and neither one knows about the other.
AWRA Blog
Logging hours tells you what a job cost. It does not pay anybody. Turning unpaid logged time into money that leaves your account — without paying the same hour twice or losing the trail to the bank.
AWRA Blog
Tanzanian payroll is less about clever software and more about clean discipline: PAYE, NSSF, SDL and WCF handled consistently, records that reconcile, and honest expectations about what any system actually automates. A practical, hedged guide.
AWRA Blog
PAYE, NSSF and Local Service Tax are where Ugandan payroll gets fiddly. What a system genuinely helps with, what it does NOT automate the way Kenya's statutory payroll is, and why "confirm with URA" is the most honest line in this guide.
AWRA Blog
PAYE and RSSB contributions are where Rwandan payroll gets exacting. What a system genuinely helps with, what it does NOT automate the way Kenya's statutory payroll is, and why "confirm with RRA/RSSB" is the most honest line in this guide.
AWRA Blog
IPRES, CSS, CNPS and a collective agreement that varies by sector. The most useful thing a foreign software vendor can tell you about Francophone payroll is where its competence stops.
AWRA Blog
Ethiopian payroll is less about clever software and more about clean discipline: PAYE and pension handled consistently, records that reconcile, and honest expectations about what any system actually automates. A practical, hedged guide.
AWRA Blog
Nigerian payroll answers to state revenue authorities, pension administrators and more besides — and it is the one area where we say plainly that our system is not the answer today. What payroll demands, and where our boundary honestly sits.
AWRA Blog
Ghanaian payroll answers to a revenue authority and a multi-tier pension arrangement, and it is the one area where we recommend somebody else. What good payroll practice looks like regardless of your software.
AWRA Blog
South African payroll is a submission regime, not just a calculation. What we run today, the specialist filing partner worth pairing us with, and how to divide the work cleanly between the two.
AWRA Blog
The end-of-shift count is where most Kenyan retail disputes happen, and almost all of them are arithmetic nobody wrote down. The float, the drops, the expected figure and the variance.
AWRA Blog
Donor-funded and commercial buyers are judged by different people and fail the same two ways: a control that warned instead of refusing, and evidence nobody can reassemble. Threshold design, supplier document expiry, and the boundary at tendering.
AWRA Blog
A managing agent is trusted with other people's buildings and other people's money. The four disciplines — collection, maintenance, trust funds, and owner reporting — that keep both in good order.
AWRA Blog
Margin is rarely lost in one bad negotiation. It is given away in a hundred small concessions nobody recorded, by people trying to close a sale — which is why the fix is structural rather than motivational.
AWRA Blog
A group with staff in Nairobi, Kampala, Dar and Kigali runs one HR function and four payroll regimes — and pretending they are one is how a statutory liability sneaks in. What consolidates cleanly, what stays national, and the honest truth about which statutory payroll any system automates. Hedged.
AWRA Blog
Every business asks for reporting and most end up with reports nobody opens. The difference between a report and a decision, and why reporting problems are nearly always records problems in disguise.
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