AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
What is new, release notes, changelog history, status updates, and product change tracking.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).
Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.
APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
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Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.
Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.
Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.
The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.
Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.
Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.
Core product documentation, module explainers, operating concepts, and platform overviews.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
AWRA Blog
Ethiopian payroll is less about clever software and more about clean discipline: PAYE and pension handled consistently, records that reconcile, and honest expectations about what any system actually automates. A practical, hedged guide.
AWRA Blog
Nigerian payroll answers to state revenue authorities, pension administrators and more besides — and it is the one area where we say plainly that our system is not the answer today. What payroll demands, and where our boundary honestly sits.
AWRA Blog
Ghanaian payroll answers to a revenue authority and a multi-tier pension arrangement, and it is the one area where we recommend somebody else. What good payroll practice looks like regardless of your software.
AWRA Blog
South African payroll is a submission regime, not just a calculation. What we run today, the specialist filing partner worth pairing us with, and how to divide the work cleanly between the two.
AWRA Blog
The end-of-shift count is where most Kenyan retail disputes happen, and almost all of them are arithmetic nobody wrote down. The float, the drops, the expected figure and the variance.
AWRA Blog
Donor-funded and commercial buyers are judged by different people and fail the same two ways: a control that warned instead of refusing, and evidence nobody can reassemble. Threshold design, supplier document expiry, and the boundary at tendering.
AWRA Blog
A managing agent is trusted with other people's buildings and other people's money. The four disciplines — collection, maintenance, trust funds, and owner reporting — that keep both in good order.
AWRA Blog
Margin is rarely lost in one bad negotiation. It is given away in a hundred small concessions nobody recorded, by people trying to close a sale — which is why the fix is structural rather than motivational.
AWRA Blog
A group with staff in Nairobi, Kampala, Dar and Kigali runs one HR function and four payroll regimes — and pretending they are one is how a statutory liability sneaks in. What consolidates cleanly, what stays national, and the honest truth about which statutory payroll any system automates. Hedged.
AWRA Blog
Every business asks for reporting and most end up with reports nobody opens. The difference between a report and a decision, and why reporting problems are nearly always records problems in disguise.
AWRA Blog
Retainers look like the most stable revenue a firm has and are often its least profitable work. Why you record time on fixed fees especially, the three billing models and their disciplines, and the final milestone nobody defines.
AWRA Blog
Most access problems are ordinary people holding permissions nobody meant to give them. Designing roles around jobs, why approval must be a separate permission from action, and the quarterly review that keeps it honest.
AWRA Blog
A ticket at the wrong desk teaches people the system is slower than walking over. Why the category carries the policy, why priority does not move the clock, and what escalation means when nothing pages anyone.
AWRA Blog
SACCOs run two businesses at once: members' money, and their own operations. This is about the second one — procurement, assets, branches, payroll — and an honest line on where an operations system stops and core banking begins.
AWRA Blog
The core system runs the loans; nothing runs the rest. Procurement, assets, branch expenses, and payroll — where member money leaks and governance is tested.
AWRA Blog
Deductions here are per-period entries, which keeps every payslip explicit and easy to audit. The five-column advance register that turns them into an amortising balance — and the exit case where the money is actually recovered — is something we can add to your payroll.
AWRA Blog
A commission scheme runs accurately here in about an hour a month, on data you already capture. The one join between user and employee to set up first — and the targets and automated commission engine we can add when the manual month stops scaling.
AWRA Blog
The gap between a report that exists and one that reaches the person who acts on it is most of the value. Scheduling, who to send to, and how to stop scheduled reports becoming ignored mail.
AWRA Blog
A login here can now carry an end date, so a contractor or fixed-term account lapses on the day it was agreed without anyone having to remember months later — with a notice three days ahead.
AWRA Blog
Buses are the most expensive assets most schools own and the least documented. Why the odometer reading at the pump is the whole fuel control, what a trip log should leave behind, and whether the transport fee covers the service.
AWRA Blog
Overtime is the payroll line nobody can defend and everybody pays. Why derived overtime beats claimed overtime, where the approval step earns its keep, and why the multiples that price it are yours to set.
AWRA Blog
Materials are the biggest job cost and the easiest to lose — not dramatic theft, a hundred small unmeasured gaps. Close them by measuring flow, not suspecting people.
AWRA Blog
The largest controllable expense, paid from members' money, discussed in front of the members. Date-effective statutory rules, allowances that need a record made before payment, and presenting a wage bill as four drivers rather than one total.
AWRA Blog
A system that confirms every success trains people to ignore the failure. Why routine confirmations like QuickBooks syncs now start switched off, and failures never go quiet.
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