AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
What is new, release notes, changelog history, status updates, and product change tracking.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).
Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.
APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.
Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.
Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.
Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.
The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.
Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.
Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.
Core product documentation, module explainers, operating concepts, and platform overviews.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
AWRA Blog
A ticket at the wrong desk teaches people the system is slower than walking over. Why the category carries the policy, why priority does not move the clock, and what escalation means when nothing pages anyone.
AWRA Blog
SACCOs run two businesses at once: members' money, and their own operations. This is about the second one — procurement, assets, branches, payroll — and an honest line on where an operations system stops and core banking begins.
AWRA Blog
The core system runs the loans; nothing runs the rest. Procurement, assets, branch expenses, and payroll — where member money leaks and governance is tested.
AWRA Blog
Deductions here are per-period entries, which keeps every payslip explicit and easy to audit. The five-column advance register that turns them into an amortising balance — and the exit case where the money is actually recovered — is something we can add to your payroll.
AWRA Blog
A commission scheme runs accurately here in about an hour a month, on data you already capture. The one join between user and employee to set up first — and the targets and automated commission engine we can add when the manual month stops scaling.
AWRA Blog
The gap between a report that exists and one that reaches the person who acts on it is most of the value. Scheduling, who to send to, and how to stop scheduled reports becoming ignored mail.
AWRA Blog
A login here can be revoked the moment you decide to. For contractor and fixed-term accounts we can add a scheduled end date, so the revocation lands on the day it was agreed without anyone having to remember months later.
AWRA Blog
Buses are the most expensive assets most schools own and the least documented. Why the odometer reading at the pump is the whole fuel control, what a trip log should leave behind, and whether the transport fee covers the service.
AWRA Blog
Overtime is the payroll line nobody can defend and everybody pays. Why derived overtime beats claimed overtime, where the approval step earns its keep, and why we state no multiplier anywhere.
AWRA Blog
Materials are the biggest job cost and the easiest to lose — not dramatic theft, a hundred small unmeasured gaps. Close them by measuring flow, not suspecting people.
AWRA Blog
The largest controllable expense, paid from members' money, discussed in front of the members. Date-effective statutory rules, allowances that need a record made before payment, and presenting a wage bill as four drivers rather than one total.
AWRA Blog
A ticket can only be assigned to an employee record — fine until you count how many people who actually answer tickets are not employee records. The owner, the administrator, the agency covering nights, the contractor on a six-month engagement.
AWRA Blog
Japan caps overtime with four tests running at once — a monthly limit, an annual one, a rolling average across two to six months, and a count of how many months went over. Only the first can be answered by looking at a month.
AWRA Blog
A US forklift certification has no expiry date. Five things oblige you to retrain the operator and four of them are events, not dates — which is a problem for every mechanism built to watch a calendar.
AWRA Blog
Four days, eight people spending across four committees, and a total that only exists after somebody spends a weekend assembling it — six weeks after every decision it should have informed.
AWRA Blog
Labour records are built for two readers: the employer and the regulator. Export manufacturing adds a third with commercial leverage — the buyer — and they are not asking whether your numbers are correct. They are asking whether anyone but you could have produced them.
AWRA Blog
Owners do not leave because rent was late. They leave because the statement did not tell them whether it arrived. Four numbers that must reconcile, and the client-account check that protects the agency.
AWRA Blog
A till session records a float, every cash drop, the expected cash, the counted cash and the variance, with who opened and who closed. It is a proper reconciliation. It does not stop the cashier seeing the expected figure before they count.
AWRA Blog
Goods can arrive against a purchase order, and goods can leave to a customer. The one direction our system has no path for is back to the supplier who sent them — so a rejected delivery leaves your books as a write-off, and the payment gate still reports itself satisfied.
AWRA Blog
A credit limit stops the next invoice to a client who has stopped paying. Nothing stops your team logging another two hundred hours to them — one report will now tell you how many, but none of them refuses the hour.
AWRA Blog
The request is always the same shape: show us what happened, and show us you have not edited it since. What an evidence pack contains including the section people do not expect, exactly what a SHA-256 checksum proves, and the row caps worth knowing before you hand one over.
AWRA Blog
Every business runs on a rhythm of statutory deadlines, and missing them costs penalties. The recurring compliance calendar in plain terms — and how to let your system carry it.
AWRA Blog
End-of-service indemnity accrues from month one, steepens after year five, and has two values depending on how the employee leaves. No filing deadline anywhere obliges you to look at it.
AWRA Blog
A registration lapses in March and everyone keeps working, because nothing in the working day changes. It surfaces in September when an insurer asks — and the question is about every shift in between. Why the reminder window matters more than the reminder, and what a register that holds actually needs.
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