AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
What is new, release notes, changelog history, status updates, and product change tracking.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).
Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.
APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.
Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.
Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.
Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.
The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.
Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.
Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.
Core product documentation, module explainers, operating concepts, and platform overviews.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
AWRA Public Page
Organize work into projects, break it into tasks and subtasks, assign it to real employees, and drive it across a Kanban board. Every task can link straight to the purchase order, invoice, customer, asset, stock transfer or vendor it moves — so delivery and operations stay one system.
AWRA Public Page
Report builders are wonderful and almost nobody uses them. What people actually use is a report that already exists, already knows which tables to join, and already answers the question they had.
AWRA Public Page
Attendance and approved overtime roll into one monthly timesheet per person. Review it, lock it, and the month freezes to its own snapshot — with six separate write paths checking that lock before they touch anything, and payroll refusing to calculate against a month you have not closed.
AWRA Public Page
Every serious system has an undo. What almost none of them have is a permanent delete that reads the record's own history first — the check-ins, the journal entries, the payroll runs, the signed tickets — and refuses when removing the row would leave a document pointing at nothing.
AWRA Public Page
Repeatable checklists for inventory, procurement, assets, finance, mobile field work, governance, people and HR, projects, and helpdesk teams.
AWRA Public Page
AWRA, in full AWRA OpsHub, is a business operations platform used by organizations worldwide. It runs inventory, procurement, sales and point of sale, assets, HR, projects, helpdesk and accounting off one set of records, in your own currency and under your own jurisdiction's tax rules.
AWRA Solutions
Finance Teams Finance control Connect operational activity to financial clarity. Finance teams use AWRA to connect invoices, receipts, stock value, purchase commitments, and reporting without chasing every department.
AWRA Solutions
Healthcare Healthcare supply control Protect critical supplies with cleaner stock, procurement, and audit visibility. Healthcare teams use AWRA to track supplies, consumables, procurement, approvals, and location-level availability.
AWRA Solutions
HR & Payroll Teams People operations Run leave, attendance and payroll from one employee record. HR and payroll teams use AWRA to hold contracts, leave, attendance, shifts and payroll on one employee record — for the staff who log in and the many who never will.
AWRA Solutions
Multi-location Operators Network operations Coordinate inventory, purchasing, sales, and reporting across every location. Multi-location operators use AWRA to standardize catalogs, stock movement, replenishment, approvals, and branch performance.
AWRA Solutions
Operations Leaders Operations command See every lane of the operation before it reaches your inbox. Operations leaders and COOs use AWRA to run the day from one picture: stock risk, delayed orders, approvals waiting, overdue tasks, open tickets and who is on leave, across every site.
AWRA Solutions
Owners Owner command center Run the business from one operating picture. AWRA OpsHub helps owners see cash, stock, purchasing, sales, and risk without waiting for end-of-week reports. AWRA OpsHub for business owners: inventory, procurement, sales, finance, approvals, and AI insights in one operating picture.
AWRA Solutions
Retail Teams Retail operations Connect POS, inventory, replenishment, and branch performance. Retail teams use AWRA to keep counters selling, branches stocked, margins visible, and cash sessions controlled.
AWRA Solutions
Schools School operations Control supplies, procurement, stores, and reporting across departments. Schools use AWRA to manage stores, departmental requests, procurement approvals, vendor records, and finance visibility.
AWRA Solutions
Warehouse Teams Warehouse execution Keep stock moving with location-aware control. Warehouse teams use AWRA to control receiving, slotting, transfers, counts, scanner workflows, and exception approvals.
Billing Lifecycle
What happens when a payment fails, how long the grace period runs, how to stop renewing, and what becomes of your records — nothing is deleted for non-payment.
Cash Drawer Management
A drawer session is bound to a POS counter and a cashier, opened with a counted float and closed with a physical count. Cash payments attach to the session as they are recorded, so expected cash is computed from float plus cash sales net of change given minus drops to the safe — and the only figure a person types at close is the count. Every figure is frozen onto the session at close. One counter holds one open drawer, and any user in the workspace may close an abandoned one so the variance lands on the shift that produced it.
Data Export & Organization Deletion
An administrator can export the whole organization as one ZIP: every table as a CSV, every stored attachment filed under its record, and a checksummed manifest. A per-user data export covers profile, privacy state, role and place assignments, registered devices and recorded activity, delivered as a signed link valid 24 hours — with handover signatures deliberately excluded and the reason stated inside the file. Deleting an organization runs an impact preview that counts real rows per table and names the five storage directories, issues a 15-minute confirmation token the request must echo back, then schedules the deletion 30 days out with reminder emails and a cancel available throughout.
Departments, Locations & Reason Codes
Three coding dimensions every record is filed against. A department is a flexible cost-centre concept carried on sixteen record types, from users and employees to purchase orders, budgets, projects and tickets. Warehouses hold locations carrying zone, aisle, bay, shelf, bin, a pick sequence, an optional capacity and one of eight storage roles including quarantine. Twenty-five reason codes ship — ten inbound, fifteen outbound — and two of them, Sale and Paid Checkout, carry the flag that makes a check-out post as revenue rather than as consumption.
Employee Management
AWRA keeps a first-class record for every employee — identity, contacts, department, position, org hierarchy, employment contracts, and documents with expiry reminders — plus bulk CSV import and optional login provisioning. An employee is not the same as a user account: most staff never need a login, and employment changes never touch anyone's app access.
For Investors
The AWRA OpsHub pitch deck: one operating system for stock, buying, selling and the books — inventory, procurement, sales, accounting and HR in one platform, for growing organisations in Kenya and beyond.
Global Search & Command Palette
Command+K on a Mac or Control+K elsewhere opens a palette that searches sixteen record groups in one query: items, assets, vendors, supplier prequalification applications, customers, invoices, purchase orders, RFQs, quotations, expenses, employees, projects, tasks, tickets, settings pages and connector pages. Results are grouped by type with a subtitle per row. Opened without typing it shows a destination list built from your own permissions, so nobody is offered a page they cannot open.
HR & People
Employees can serve themselves in AWRA — request leave, clock in and out, and view or download payslips (and a Kenya P9A certificate) — either with an app login or through a private, PIN-protected no-login link they open on any phone. Staff without accounts get the same self-service without ever needing a seat.
HR & People
AWRA includes a full Human Resources module covering employee records and org structure, leave management, attendance and time tracking, and payroll with statutory deductions and payslips. Employees can self-serve — request leave, clock in and out, and view payslips — with a login or through a private no-login link, so even staff without accounts are covered.
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