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AWRA Help Center

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Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.

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Release Notes

47

What is new, release notes, changelog history, status updates, and product change tracking.

HR & People

290

Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.

Projects & Tasks

86

Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).

Support & Helpdesk

56

Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).

Mobile / Scanner

92

Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.

Integrations

203

APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.

Security

259

Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.

Billing

191

Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.

AWRA Academy

884

AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.

Setup Guides

138

Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.

Troubleshooting

177

Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.

Inventory & Warehouse

195

Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.

Procurement & Sourcing

65

Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.

Sales & POS

91

Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.

Finance & Accounting

43

Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.

Assets

16

Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.

Vendors & Suppliers

18

The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.

Reports & Analytics

25

Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.

Workflow & Automation

4

Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.

Docs

232

Core product documentation, module explainers, operating concepts, and platform overviews.

Browse Help Sections

Docs, guides, troubleshooting, billing, security, integrations, mobile, and releases

Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.

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HR & People

290

Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.

Time, Budget & Flexibility

Time tracking, budgets & customization

Projects & Tasks tracks effort against tasks (billable or not) versus estimates and a project budget with a burn bar — deliberately separate from HR attendance, which is presence. It is also flexible: labels, checklists, watchers, saved views, recurring tasks, reusable project templates, and configurable per-project board statuses. Available on Pro and above.

Trash & Record Recovery

Restoring a record somebody deleted

Twenty record types across twelve modules can be recovered after deletion — items, adjustments, vendors, customers, assets, asset custodians, users, employees, positions, leave types, shifts, public holidays, projects, tasks, tickets, ticket categories, expenses and the three custom-field types. A restore returns the record with its original identifiers rather than as a copy, and a parent brings back the children deleted with it: project milestones and sprints, customer contacts and addresses, and ticket thread rows.

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