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Product helpImplementationSecurity reviewsBilling & support
Requests become tickets with a status lifecycle, priority, category and a department queue. Agents pick up or get assigned tickets, add public replies and internal notes, attach files, reassign, escalate, watch, and bulk-act — with a reassignment queue for load balancing. Every change is captured against the ticket.
Support & Helpdesk Guide Turn scattered emails and "can you look at this?" requests into tracked tickets — routed to a department queue, owned by a real person, and kept on an SLA clock. This guide covers intake, queues, working tickets, SL
Support Ticket Operations governance Intermediate 40 min fa-headset Submit, reply, mark read, email logs, and close/reopen conversations. Learn AWRA support ticket operations: Submit, reply, mark read, email logs, and close/reopen conversat
Support & Helpdesk: Tickets & Queues modules Beginner 30 min fa-headset Run a support desk in AWRA: how requests become tickets from the public portal, email and in-app, the anatomy of a ticket, and how categories, department queues and ass
First release Part of the Support & Helpdesk suite → Every request becomes a ticket someone owns. The core desk turns “can you look at this?” into a tracked ticket with a reference, a status, a priority and an owner. It lands in a departmen
School Inventory and Assets roles Intermediate 40 min fa-graduation-cap Supplies, departments, approvals, assets, and termly reporting. Learn AWRA school inventory and assets: Supplies, departments, approvals, assets, and termly reporting.
Fleet and Equipment Support roles Intermediate 40 min fa-truck-monster Assets, spares, procurement, and maintenance evidence. Learn AWRA fleet and equipment support: Assets, spares, procurement, and maintenance evidence. Explain the industr
ICT Department Assets roles Intermediate 40 min fa-laptop-code Laptops, accessories, user custody, repairs, loss, and retirement. Learn AWRA ict department assets: Laptops, accessories, user custody, repairs, loss, and retirement. Explain t
Idea Board Triage implementation Intermediate 40 min fa-lightbulb Collect ideas, tag product area, and convert into roadmap. Learn AWRA idea board triage: Collect ideas, tag product area, and convert into roadmap. Explain the public support
Marketplace User Guide implementation Intermediate 40 min fa-store Browse integrations/apps, evaluate fit, and request setup. Learn AWRA marketplace user guide: Browse integrations/apps, evaluate fit, and request setup. Explain the public s
Release notes summarize new AWRA product capabilities, public page improvements, operational workflows, and support resources as they become available.
Compliance Status Operational controls are active and reviewable. Use this public status center to review AWRA OpsHub’s security, privacy, audit, retention, and governance posture before procurement, legal, or internal risk review. Open Tru
Assets Module Guide Use Assets to track company property, custodians, assignments, returns, maintenance, labels, audits, and lifecycle status. Assets are company-owned items that need accountability beyond normal stock quantity. Examples in
Subscription Billing Guide Use Billing to understand organization plans, payment flows, invoices, entitlements, usage limits, failed payment guidance, and admin controls. Billing controls the organization's subscription status and plan acce
Frequently Asked Questions These answers explain common AWRA terms and situations in everyday language. If your screen looks different, your role, branch, warehouse, plan, or workflow status may change what you can see. Workspace, Branches
Communication Hub This Integrations guide helps users understand connected systems, sync status, mappings, provider messages, and escalation details. Use this page when you need practical help with Communication Hub. It keeps the older help
Human Resources Overview The HR module manages the people side of your operations — employee records, leave, attendance and time, and payroll — from the same workspace you already use for inventory, procurement, and sales. Human Resources i
Projects & Tasks Overview The Projects module manages delivery — projects, tasks, planning, sprints and time — from the same workspace you already use for inventory, procurement, sales and HR. It is a delivery tool that is wired into the re
AWRA captures attendance three ways — a manual daily register, employee self-service clock-in/out, or CSV/biometric import — in one record. It adds shifts and weekly rosters, automatic late detection, overtime, correction requests, and timesheet approval and lock per pay period. Clock-in can be secured with device passkeys, GPS geofencing, and an office QR code.
Attendance & Time Tracking Capture attendance the way that fits your team — a manual register, self-service clock-in/out, or device import — then shape it with shifts, rosters, overtime, and timesheets you can approve and lock. Open Human R
Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).
Projects & Tasks runs agile delivery on the same tasks you track: a backlog and sprint-planning board, a per-sprint Kanban, story points, velocity across completed sprints, and a burndown computed from real completion times. Completing a sprint carries unfinished work back to the backlog automatically.
Agile Delivery Run sprints on the same tasks you already track — a backlog, sprint planning, a focused board, story points, velocity and a burndown that's computed for you, not maintained by hand. Open a project and choose Sprints . You'll
Approvals & Tasks This Workflows guide helps users understand workflow runs, approvals, tasks, SLAs, notifications, and exception handling. Use this page when you need practical help with Approvals & Tasks. It keeps the older help topic use
Approver Help Path Approvers protect the organization by reviewing requests, stock changes, purchase decisions, workflow tasks, finance actions, and exceptions before they proceed. Approval is not just a button. It is a decision that should
Asset Custodians This Assets guide helps users track asset records, labels, custodians, movements, assignments, audits, and reports. Use this page when you need practical help with Asset Custodians. It keeps the older help topic useful whil
Asset Labels & Scanning This Assets guide helps users track asset records, labels, custodians, movements, assignments, audits, and reports. Use this page when you need practical help with Asset Labels & Scanning. It keeps the older help top
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).
Support & Helpdesk Guide Turn scattered emails and "can you look at this?" requests into tracked tickets — routed to a department queue, owned by a real person, and kept on an SLA clock. This guide covers intake, queues, working tickets, SL
Support Escalation Paths Use this guide to decide who should help first when something is confusing, blocked, missing, delayed, or not working as expected. The fastest support path is usually the one closest to the decision: organization ad
Integrations & Sync Hub Guide Use Integrations to understand sync logs, retries, mappings, API keys, webhooks, QBO checks, reconciliation, and escalation guidance. Integrations connect AWRA with external tools such as accounting systems, co
Operations Center Guide Use Operations Center to monitor alerts, exceptions, SLAs, ownership, escalation, executive summaries, playbooks, analytics, and cross-module signals. The Operations Center helps teams see what needs attention across
Troubleshooting: Stuck Workflow Use this guide when an approval, task, automation, SLA, request, transfer, adjustment, or exception is not moving to the next step. A workflow can appear stuck when it is waiting for a person, missing informa
Public Website, AwraIQ & Support Chat Guide Use this guide to understand help center search, public assistant behavior, support chat, ticketing, AI handoff, knowledge base usage, and customer support operations. AWRA support starts with cle
AWRA Overview AWRA OpsHub helps teams manage inventory, procurement, assets, sales, POS, finance, reporting, workflows, integrations, mobile work, and support from one connected operations workspace. AWRA is designed for organizations that
Public help Last updated How can we help you use AWRA? Find practical guides for setup, inventory, procurement, sales, POS, finance, workflows, scanners, integrations, billing, troubleshooting, and support. Start with your role, the task yo
Mobile & Scanner Overview This Mobile/Scanner guide helps users work with mobile, scanner, offline, barcode, warehouse, and field workflows. Use this page when you need practical help with Mobile & Scanner Overview. It keeps the older help
Troubleshooting: Failed Sync Use this guide when a connector, QBO sync, payment sync, notification sync, webhook, or external integration record fails. A failed sync usually means AWRA tried to send or receive a record but something require
Finance, Accounting & Reports Guide Use Finance and Reports to review GL, chart of accounts, journals, taxes, AR/AP, reporting, reconciliation, close process, controls, and QBO sync. Finance depends on accurate activity from sales, POS, pro
AWRA Glossary & Business Dictionary Use this glossary to understand the common AWRA terms used across inventory, assets, procurement, sales, POS, finance, workflows, integrations, and support. The definitions are written for everyday users,
Sync & Payment Issues This Troubleshooting guide helps users diagnose common issues before opening a support ticket. Use this page when you need practical help with Sync & Payment Issues. It keeps the older help topic useful while linking i
Troubleshooting: Login Issues Use this guide when you cannot sign in, reset your password, complete MFA, find your workspace, or access AWRA after an invitation. Login problems usually come from a wrong email address, expired invitation, fo
MFA & Account Safety This Security Basics guide helps users understand safe account behavior, MFA, role visibility, and access support paths. Use this page when you need practical help with MFA & Account Safety. It keeps the older help topi
Permissions Guide Learn why menus, buttons, records, reports, warehouses, and approvals may appear for one user but not another. AWRA shows each person the tools that match their assigned role, branch, warehouse, workflow responsibility, an
Permissions Help This Security Basics guide helps users understand safe account behavior, MFA, role visibility, and access support paths. Use this page when you need practical help with Permissions Help. It keeps the older help topic useful
Security Overview This Security Basics guide helps users understand safe account behavior, MFA, role visibility, and access support paths. Use this page when you need practical help with Security Overview. It keeps the older help topic usef
Pick the billing interval that works best for your team. Compare the 30-day Free Plan, Basic at $16/month, Pro at $42/month, and Premium at $86/month, or request a custom Enterprise quote. Save 20% on annual billing.
Billing Overview This Billing guide helps organization admins and finance contacts understand plans, invoices, payments, entitlements, and billing issues. Use this page when you need practical help with Billing Overview. It keeps the older
Company Settings Guide Company settings control the organization identity and defaults that appear across documents, reports, billing, procurement, sales, support, and daily workflows. Company settings should be reviewed before live work be
Currency & Billing How pricing and currency work in AWRA: clear plan pricing, paying in your local currency, and viewing your figures in a currency you prefer. AWRA keeps money clear and consistent. Your business works in a single currency
Troubleshooting: Failed Payment Use this guide when a customer payment, POS payment, subscription payment, Paystack/payment provider transaction, receipt, or billing update fails. Payment issues need careful handling because retrying too qu
ABC Inventory Analysis foundations Intermediate 35 min fa-layer-group Sort your items into A, B, and C tiers so you spend control effort where the money is. Learn AWRA ABC inventory analysis — classifying items by value, focusing controls o
Accounting AI Insights governance Intermediate 40 min fa-scale-balanced Large entries, reconciliation clues, and finance exceptions. Learn AWRA accounting ai insights: Large entries, reconciliation clues, and finance exceptions. Explain the
Accounting Essentials modules Intermediate 40 min fa-coins How operational activity becomes trustworthy books: invoices, payments, reconciliation, and reporting. Learn AWRA accounting essentials — how operations feed the ledger, invoices an
Accounting for Non-accountants modules Beginner 40 min fa-graduation-cap Explain practical finance concepts for operations users. Learn AWRA accounting for non-accountants: Explain practical finance concepts for operations users. Connect fi
Accounting Sync Health modules Intermediate 40 min fa-arrows-rotate Read finance sync status, QBO connection, and data quality issues. Learn AWRA accounting sync health: Read finance sync status, QBO connection, and data quality issues. Con
Admin Setup & First-Run Configuration implementation Beginner 35 min fa-gears Stand up a new AWRA workspace the right way — company profile, locations, users, and the settings everything else depends on. Learn how to configure a new AWRA Op
Account Setup Overview This Account Setup guide helps users prepare their account, company profile, preferences, access expectations, and first workspace checks before daily work begins. Use this page when you need practical help with Accou
Branches & Warehouses Basics Use branches, warehouses, locations, and bins to describe where work happens and where stock is stored. A clear operating structure helps AWRA show the right records to the right users. Branches describe busines
Company Profile This Account Setup guide helps users prepare their account, company profile, preferences, access expectations, and first workspace checks before daily work begins. Use this page when you need practical help with Company Prof
First Login Guide Use this guide to sign in for the first time, confirm your workspace, and check that your menus match the work you need to do. Your first login confirms that your account is active, your password works, and your assigned r
First-Day Checklist Use this checklist when launching AWRA for a new organization, branch, team, module, or user group. The first day should prove that users can log in, see the right menus, complete safe test workflows, understand support
Accounting Insights This Dashboard guide helps users read operational cards, trends, alerts, and insight panels without confusing dashboard summaries with final reports. Use this page when you need practical help with Accounting Insights. I
Adjustments This Inventory guide helps users manage item records, warehouses, movements, counts, stock evidence, and inventory reports accurately. Use this page when you need practical help with Adjustments. It keeps the older help topic us
Admin Help Path Admins prepare the workspace, manage access, keep settings clean, and coordinate support so every team can work safely in AWRA. Organization admins are usually the first line of help inside an organization. They confirm comp
Approvals This Procurement guide helps users manage requests, approvals, RFQs, quotations, purchase orders, receiving follow-up, and supplier review. Use this page when you need practical help with Approvals. It keeps the older help topic u
Across AWRA, the intelligence views explain themselves in plain language — not just charts. AI summary cards turn computed signals into a short read of what is happening and the recommended next action, on the insight dashboards (inventory, procurement, sales, accounting), demand forecasts, vendor scorecards, and RFQ quote analysis.
Awra Intelligence Insights turns operational data into recommendations around reorder timing, vendor reliability, revenue signals, and cash-flow visibility.
Account & Data Deletion How to request that your AWRA OpsHub account and its associated data be deleted, what we remove, what we must keep, and for how long. This page explains how to request deletion of your account and associated data for
Aging Reports / AR & AP Visibility See overdue money, supplier exposure, and cashflow risk before finance gets cornered. AWRA turns receivables and payables aging into a finance control surface: overdue invoices, customer balances, supplier
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AWRA OpsHub
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AWRA uses cookies and browser storage to keep public pages secure, remember selected preferences, measure website performance, and manage demo engagement prompts.
You can choose whether functional and marketing engagement storage apply. Analytics measurement is always active in this AWRA setup.
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Consent record: stores the preference decision so the banner does not keep asking after a choice is saved.
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Duration: session security can expire with the browser/session; saved consent can last longer so the same browser remembers the choice.
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Functional storage improves the public website experience by remembering interface choices, helper states, dismissed notices, and short-lived interaction preferences.
Turning this off does not stop secure required cookies or analytics. It only limits optional convenience memory.
If disabled, AWRA may show some helper prompts again or forget non-essential display choices. Core public pages, contact forms, and request-demo forms still work.
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UI preferences: remembered display choices and helper states where available.
Dismissed notices: session-level or preference-level memory for notices the visitor has closed.
Frequency helpers: optional browser storage that prevents repeated prompts when allowed.
Examples: localStorage or sessionStorage values for dismissed banners, guide/helper states, and lightweight public-page preferences.
Effect when off: AWRA avoids optional convenience memory unless it is also allowed through marketing and engagement preferences.
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Analytics helps AWRA understand public page performance, traffic patterns, and content usefulness so we can improve the marketing website.
This category does not by itself enable demo popups, exit-intent prompts, or advertising pixels. Those are controlled by Marketing & engagement.
In this AWRA setup, Google Analytics and Google Tag Manager measurement are treated as mandatory website measurement and remain active.
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Google Analytics / GTM: measures aggregate traffic and page activity.
Performance insight: helps identify which public pages, docs, and demo paths visitors use.
Operational signal: supports website quality decisions without enabling demo popups by itself.
Examples: Google measurement identifiers such as GA/GTM tags and related browser identifiers set by Google scripts.
Use: page views, source/referrer trends, public content performance, and product education page effectiveness.
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Marketing and engagement storage supports demo prompts, exit-intent prompts, campaign attribution, and future advertising pixels.
When disabled, AWRA will not auto-open demo or exit-intent popups. CTA buttons can still open a form because that is a direct visitor action.
When enabled, AWRA can remember that a visitor already saw, dismissed, or submitted a demo prompt so the same popup is not repeated aggressively.
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Demo submission memory: avoids asking again after a visitor submits a demo request.
Campaign context: keeps source page, referrer, and UTM context available for demo requests.
Examples: popup frequency caps, demo-submitted flags, engagement source fields, and UTM/referrer context.
Effect when off: auto demo prompts and exit-intent prompts stay blocked; normal navigation and manually clicked CTA buttons still work.
