Backorders & Pre-orders — Assessment

1. What is a pre-order?

A refund A stock count An order for a product not yet released or first stocked An order for an existing item you ran out of

2. Why capture a backorder instead of turning the customer away?

It is a kept customer and a demand signal To slow sales To raise taxes No reason

3. In what order should backorders generally be filled?

First-come, first-served before new walk-ins Newest first Random Largest first

4. What should the restock date you quote be based on?

Tax dates The customer’s mood Realistic supplier lead time A hopeful guess

5. What breaks customer trust fastest on a backorder?

Quoting lead time A clear honest date A vague or broken promise Filling it on time

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