Credit Control, Collections and Customer Disputes — Assessment

1. A customer has payment terms of 60 days on their own record, their segment has 45 and the workspace default is 30. Which applies?

The shortest of the three 45 days 60 days 30 days

2. A customer owes USD 3,000 and KES 200,000 overdue. The overdue amount threshold is 250,000. Are they on hold for the amount?

No, because each currency is compared on its own and neither is above 250,000 Yes, because any foreign balance triggers a hold Yes, because the two balances added together pass 250,000 Only if the workspace base currency is USD

3. An invoice is held because the customer is in a cash-only segment. What can the sales manager do on the invoice?

Approve the invoice twice Override the hold with a reason, as for any hold Delete the segment Nothing on the invoice; request a release on the customer page for another person to approve

4. You requested a release for a customer and you also hold the approval permission. What do you see on the request?

Approve and Reject An automatic approval Nothing until a day has passed Waiting for another approver, and Withdraw

5. A customer has an open promise to pay dated next Friday. What happens to dunning reminders until then?

They are paused for that customer They continue as normal They are sent daily instead of weekly They are deleted

6. A staff member comments on a dispute without ticking Reply to the customer. Who reads it?

Nobody until the dispute closes Only your team; it is an internal note The customer, in the portal Everyone on the customer’s email list

7. Credit-note approval is on and a credit note is pending. What has it posted?

The revenue reversal only The stock return only Everything, with a flag for review Nothing: no ledger entry, no stock movement and no eTIMS reversal

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