Failed Payments, Downgrades and Enterprise Contracts — Assessment

1. A renewal payment failed yesterday and the overview shows Grace period. What can your team do today?

Everything they could before; access is full during grace Only open the billing pages Nothing until AWRA support calls Read records but not change them

2. On which days of the grace window does AWRA retry the saved card?

Only on the last day It does not retry; you must press Retry Payment Days 1, 3 and 5, once each Every day

3. You paid by hand with Retry Payment on day 2. What happens on day 3?

The workspace moves to Past due AWRA support is alerted The automatic retry sees the payment and does not charge The card is charged again for the same period

4. Which of these alerts the AWRA support team about a failed payment?

The first declined retry Opening the overview page Any successful retry The last retry failing, no saved card, or two days or fewer of grace left

5. The downgrade preview lists Assets under modules read-only. What does that mean?

Asset records are deleted Assets work as before Assets are hidden on the web but still editable in the app People can view asset records but not create or change them

6. Usage & limits shows Mobile devices: 42 · No limit. What happens when a 43rd phone signs in?

It signs in; the meter only counts The oldest device is signed out An add-on is charged It is refused

7. Your organization moves onto an enterprise contract. What happens to your plan?

Every module unlocks It reverts to Free It becomes Enterprise automatically It is unchanged; the contract changes billing and any negotiated limits

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