KPIs that Matter — Assessment

It looks impressive It reflects what matters and changes when you act It never changes It is hard to calculate

How many staff you have How many times you sell through inventory in a period The price of an item Tax owed

How full the warehouse looks How often you could supply what a customer wanted from stock The discount given Staff attendance

How long stock sits How long, on average, customers take to pay How many sales per day The number of SKUs

By being ignored By setting a threshold so crossing it prompts a specific action By adding more metrics By hiding the trend