Live Chat with AWRA Support — Assessment

1. You open the chat drawer and there is no Start chat bar. Why?

Live chat needs a paid add-on No representative is online right now, so the send-a-message form is offered instead Live chat only works on the public website You already have three open chats

2. Nobody accepts your chat within three minutes. What happens to your question?

The chat is marked missed and support replies to you by email It is forwarded to your own administrator It stays in the queue until the next morning It is deleted and you must start again

3. Signed in, you press Start chat again while a chat is already open. What happens?

Your new message is added to the chat you already have The first chat is ended You are asked to sign in again A second chat joins the queue

4. Which of these files can you send in a chat?

A 2 MB PDF of a supplier bill A 40 MB screen recording A ZIP of the month’s invoices An executable installer

5. When is a transcript of the chat emailed to you?

When a chat is cancelled while still connecting Only if you ask the representative for one When an answered chat ends, with the support inbox on copy Every time you send a message

6. What should you never paste into a support chat?

The name of the screen you are on The document number of the record in question Your password or a one-time sign-in code A screenshot of the error message

Your details for the certificate

This is the name that will appear on your certificate.

Full name

Email

We email your result to this address with a link to confirm it is yours. If you are signed in, or once you confirm, the administrators of an organisation this email belongs to on AWRA OpsHub can see your attempts and certificate. Your name is as you type it here; only the email is confirmed.

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Graded server-side. No peeking at answers in the page source.