Operations Exceptions, Predictive Packs and AI Controls — Assessment

1. How long is the SLA for a critical exception?

24 hours 72 hours 1 hour 4 hours

2. What goes to support when an exception is handed off?

An allow-listed summary such as module, severity, title and reference Everything on the exception, including evidence Only the evidence files Nothing; support reads the inbox directly

3. How are the predictive packs produced?

By stated rules and statistics over the workspace’s own records By a language model each morning By AWRA staff By a trained machine-learning model

4. A workspace switched third-party AI off. What happens to the predictive packs?

They need approval to run They show last month’s data They stop They still refresh, because they use no language model

5. A buyer raises a procurement request from an insight above the threshold. Who can approve it?

The buyer It is approved automatically Anyone who can view AI insights Another person holding Approve AI actions

6. An AI answer claims a price that is not in its sources. What happens?

The price is converted to the workspace currency It is shown with a warning The sentence is dropped The whole answer is emailed to support

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Graded server-side. No peeking at answers in the page source.