Till Controls and POS Assurance — Assessment

1. A workspace has set no refund rules. Does a KES 20,000 cash refund need approval?

Only after 6 pm Yes, every cash refund always needs approval Yes, if the cashier is new No; refund approval applies only once the workspace sets a rule

2. A cashier without the refund approval permission makes a refund that trips the amount rule. How is it approved?

It is approved the next day automatically A supervisor chooses their name and types their PIN on the return The cashier types a reason and continues The cashier logs out and back in

3. The second-person limit for price changes is 15%. A cashier who holds Change till prices lowers a price by 25%. What is needed?

Only a reason Nothing A reason and a supervisor’s PIN A discount code

4. A barcode scans as nothing and the item is in front of the cashier. Which is not one of the options in Barcode not found?

Send it to a manager to register Sell it as an open item, where the workspace allows Create a new stock item from the till Search the item by name

5. How does a loyalty redemption appear in the books?

As an expense journal As a liability released to revenue As a separate payment tender As a reduction of the sale’s price across its lines

6. What does the POS risk report count as a void?

A sale deleted by a supervisor A sale fully returned on the same day it was rung up A sale with a discount above 50% Any return over a set amount

7. Nobody stood out at the till last week. What does the Monday digest do?

Sends last month’s figures instead Sends nothing Sends an all-clear email Sends to the system owner only

8. A counter uses QZ Tray with Open the cash drawer on cash sales ticked. A customer pays by card. What happens to the drawer?

It opens and logs a No sale It stays shut, because the drawer opens only when the sale took cash It opens only if the receipt fails to print It opens, as for every sale

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