Collecting Overdue Invoices with a Dunning Ladder — Assessment

1. The ladder is switched on when an invoice is already 20 days overdue. With the default stages, what does the customer receive?

Nothing until the invoice reaches day 30 The day-14 final notice, with the earlier stages recorded as skipped The day-1 friendly reminder, then each later stage on following days All three customer stages on the same day

2. Why is the dunning ladder off until someone switches it on?

It needs AWRA support to configure it It only works for invoices in US dollars It replaces the customer portal SMS and WhatsApp go through your own providers and cost money per message

3. An invoice from a recurring schedule set to auto-charge is overdue while the charge is still being retried. What does the ladder do?

Waits until auto-charge gives up, then takes the invoice Cancels the auto-charge and starts dunning Skips the invoice permanently Sends the day-1 reminder alongside the charge

4. A customer has agreed a payment plan and should not be chased. What should you do?

Pause dunning for that customer from the Collections panel on their page Delete the stages that would reach them Remove their phone number and email Switch the whole ladder off

5. A customer says they never heard about an overdue invoice. Where do you check?

The dunning history on the invoice, which shows each stage, channel and outcome The pipeline board The general ledger The SMS provider’s website only

6. You move the day-7 stage to day 8. What happens to invoices that already received the day-7 stage?

Nothing; they can never hear from that stage again They are paused automatically Their dunning history is deleted They can receive the moved stage, because a stage on a new day is a new stage

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