Order acknowledgement, backorders and shipment notices
Vendor portal
Answer Summary
Yes. Suppliers acknowledge each purchase order in the portal, the app or over the API with a promised delivery date and an answer per line: confirmed, partly shipped with a backorder, backordered, or cannot supply. Buyers see late promises and short lines flagged on the order. After acknowledging, suppliers send shipment notices with their delivery note, and each order has one message thread where either side can raise a dispute that a buyer resolves with a note.
This public article is built from approved AWRA knowledge and is safe for buyer education, support triage, and bot grounding. For customer-specific data, billing, security questionnaires, or implementation commitments, contact the AWRA team so the response can be scoped to your organization.
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