A Nairobi software company that answers the phone

Ten questions that separate partners who will still serve you in year three from vendors who disappear after the deposit — references, SLAs, compliance, and exit terms.

eTIMS mandates, M-Pesa-native operations, multi-branch growth — the forces pulling Kenyan SMEs off spreadsheets, and how the successful ones sequence the move.

License models, the implementation costs nobody quotes upfront, honest three-year totals in KES, and the questions that expose hidden pricing.

Moving typed service lines into the catalogue is mostly a spreadsheet exercise: an Item Type column on import that never flips an existing item, and services that reach exports, the API and the accounting sync as services.

Building a module is the visible half of adding one. The other half is declaring it in a dozen registries that decide whether anybody can find it, search it, report on it, recover from it or be told about it.

Deleting a workspace is a thirty-day request rather than an action, it can be cancelled for as long as it has not started, and exactly three tables survive it — including the record of the deletion itself.