AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
What is new, release notes, changelog history, status updates, and product change tracking.
Human Resources — employee records, leave, attendance and time, payroll and payslips, off-cycle and final-settlement runs, employee loans, headcount planning, expiry alerts, and employee self-service.
Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates), resource capacity and the portfolio dashboard.
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, satisfaction ratings, the knowledge base, WhatsApp intake, and staff self-service (My Tickets).
Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.
APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.
Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.
Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, period close, certified statements and the VAT return.
Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.
The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.
Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.
AWRA Academy
Failed Payments, Downgrades and Enterprise Contracts governance Intermediate 50 min fa-file-invoice-dollar What your AWRA subscription is doing at any moment and what to do about it: the eight billing states, the automatic card retries after a renewal fails, what a downgrade will take away before you confirm it, the usage meters, and how an enterprise contract changes billing without changing your plan.
AWRA Academy
FIFO Costing, the Valuation Audit Trail and Predictive Reorder Levels foundations Advanced 55 min fa-layer-group Choose between moving average and FIFO and switch safely, trace every cost change in the valuation audit trail, reconcile stock against the documents behind it, work the exception list, and let reorder levels be calculated from demand and real supplier lead times.
AWRA Academy
Field Evidence: Work-Order Proof, Count Scanning and Clock Hours modules Intermediate 50 min fa-clipboard-check Close a maintenance work order with photos and the signature of whoever accepted it — even with no signal — scan an item on a stock count to land on its line, and give each attendance site the hours in which people may clock in and out.
AWRA Academy
Filing B2B eTIMS Invoices with the Buyer’s KRA PIN modules Intermediate 35 min fa-file-invoice Record a customer’s KRA PIN so their invoices, POS sales and credit notes file to eTIMS as business-to-business supplies they can claim input VAT on — and know what happens when the PIN is missing or malformed.
AWRA Academy
Field Equipment Accountability modules Intermediate 42 min fa-person-digging Move assets across field sites with proof, approvals, custodians, and return discipline. Learn AWRA field equipment accountability: moving assets across sites with proof, approvals, custodians, GPS evidence, and returns.
AWRA Academy
Exporting Your Organization’s Data governance Intermediate 35 min fa-box-archive Take a complete copy of everything your organization holds in AWRA — every record as CSV and every stored file — with checksums to prove nothing changed in transit, and know exactly what is withheld and why.
AWRA Academy
Exception to Resolution foundations Beginner 40 min fa-circle-check Turn an alert into ownership, evidence, action, escalation, and closure without losing the source context. Learn AWRA exception to resolution workflow: alert ownership, evidence, action, escalation, source records, and closure.
AWRA Academy
End-to-End Order Flow foundations Beginner 45 min fa-arrows-turn-to-dots Trace request to RFQ, purchase order, receiving, sale, payment, and reporting as one connected operating flow. Learn AWRA end-to-end order flow from request to RFQ, PO, receiving, sale, payment, and report.
AWRA Academy
Executive Dashboard Design reporting Intermediate 40 min fa-compass What owners should see first and how to prevent noisy dashboards. Learn AWRA executive dashboard design: What owners should see first and how to prevent noisy dashboards.
AWRA Academy
Failed Report Diagnostics reporting Intermediate 40 min fa-wrench Failed runs, broken fields, stale data, and cleanup actions. Learn AWRA failed report diagnostics: Failed runs, broken fields, stale data, and cleanup actions.
AWRA Academy
Field User Day in Life mobile Intermediate 40 min fa-user-nurse Offline work, scan, submit, sync, and confirm completion. Learn AWRA field user day in life: Offline work, scan, submit, sync, and confirm completion.
AWRA Academy
Take the FIFO Costing, the Valuation Audit Trail and Predictive Reorder Levels assessment to earn a verifiable AWRA Academy certificate. Pass mark 80%.
AWRA Academy
Field Service Kits roles Intermediate 40 min fa-toolbox Mobile stock, tool custody, replenishment, and offline sync. Learn AWRA field service kits: Mobile stock, tool custody, replenishment, and offline sync.
AWRA Academy
Take the Field Evidence: Work-Order Proof, Count Scanning and Clock Hours assessment to earn a verifiable AWRA Academy certificate. Pass mark 70%.
AWRA Academy
Take the Failed Payments, Downgrades and Enterprise Contracts assessment to earn a verifiable AWRA Academy certificate. Pass mark 70%.
AWRA Academy
Take the Filing B2B eTIMS Invoices with the Buyer’s KRA PIN assessment to earn a verifiable AWRA Academy certificate. Pass mark 70%.
AWRA Academy
Take the Exporting Your Organization’s Data assessment to earn a verifiable AWRA Academy certificate. Pass mark 70%.
AWRA Academy
Take the Field Equipment Accountability assessment to earn a verifiable AWRA Academy certificate. Pass mark 70%.
AWRA Academy
Take the Executive Dashboard Design assessment to earn a verifiable AWRA Academy certificate. Pass mark 70%.
AWRA Academy
Take the Failed Report Diagnostics assessment to earn a verifiable AWRA Academy certificate. Pass mark 70%.
AWRA Academy
Take the Exception to Resolution assessment to earn a verifiable AWRA Academy certificate. Pass mark 70%.
AWRA Academy
Take the Field User Day in Life assessment to earn a verifiable AWRA Academy certificate. Pass mark 70%.
AWRA Academy
Take the End-to-End Order Flow assessment to earn a verifiable AWRA Academy certificate. Pass mark 70%.
AWRA Academy
Take the Field Service Kits assessment to earn a verifiable AWRA Academy certificate. Pass mark 70%.
Page 11 of 41 · 966 articles
For rollout planning, enterprise procurement, billing, security review, or customer support, share the context and we will route it to the right owner.
