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Release Notes

44

What is new, release notes, changelog history, status updates, and product change tracking.

HR & People

269

Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.

Projects & Tasks

85

Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).

Support & Helpdesk

53

Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).

Mobile / Scanner

91

Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.

Integrations

199

APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.

Security

252

Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.

Billing

175

Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.

AWRA Academy

855

AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.

Setup Guides

136

Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.

Troubleshooting

163

Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.

Inventory & Warehouse

188

Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.

Procurement & Sourcing

65

Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.

Sales & POS

88

Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.

Finance & Accounting

43

Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.

Assets

16

Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.

Vendors & Suppliers

15

The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.

Reports & Analytics

23

Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.

Workflow & Automation

5

Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.

Docs

224

Core product documentation, module explainers, operating concepts, and platform overviews.

Browse Help Sections

Docs, guides, troubleshooting, billing, security, integrations, mobile, and releases

Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.

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AWRA Academy

855

AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.

AWRA Academy

Help Center Authoring

Help Center Authoring implementation Intermediate 40 min fa-pen-to-square Article structure, feedback, search keywords, and maintenance. Learn AWRA help center authoring: Article structure, feedback, search keywords, and maintenance.

AWRA Academy

Hospitality Operations

Hospitality Operations roles Intermediate 40 min fa-champagne-glasses Stock consumption, purchasing, POS, branch outlets, and wastage controls. Learn AWRA hospitality operations: Stock consumption, purchasing, POS, branch outlets, and wastage controls.

AWRA Academy

HR: Attendance & Time Tracking

HR: Attendance & Time Tracking modules Intermediate 50 min fa-clock Capture attendance three ways into one record, shape it with shifts and weekly rosters, handle overtime and correction requests, approve and lock timesheets so payroll is safe, and secure self-service clock-in with device, GPS, and QR verification.

AWRA Academy

HR: Employee Management

HR: Employee Management modules Beginner 40 min fa-id-badge Build the foundation of HR: employee records that are separate from user logins, with departments, positions, an org chart, contracts, documents with expiry reminders, bulk import, and optional login provisioning and de-provisioning.

AWRA Academy

HR: Leave Management

HR: Leave Management modules Beginner 38 min fa-plane-departure Configure leave types with accrual and carryover, track balances that exclude your configured non-working days and public holidays, run single- or two-level approval, read the team calendar, and let staff request leave with a login or through a no-login PIN portal.

AWRA Academy

HR: Payroll

HR: Payroll modules Advanced 48 min fa-money-check-alt Run payroll safely: per-country statutory rules that are versioned configuration, the run lifecycle from calculate to post, frozen payslips and the Kenya P9A, and posting net pay into the cross-module Payments Register.

AWRA Academy

HR: Payroll — assessment

Take the HR: Payroll assessment to earn a verifiable AWRA Academy certificate. Pass mark 80%.

AWRA Academy

ICT Department Assets

ICT Department Assets roles Intermediate 40 min fa-laptop-code Laptops, accessories, user custody, repairs, loss, and retirement. Learn AWRA ict department assets: Laptops, accessories, user custody, repairs, loss, and retirement.

AWRA Academy

Idea Board Triage

Idea Board Triage implementation Intermediate 40 min fa-lightbulb Collect ideas, tag product area, and convert into roadmap. Learn AWRA idea board triage: Collect ideas, tag product area, and convert into roadmap.

AWRA Academy

Impersonation Controls

Impersonation Controls governance Intermediate 40 min fa-user-ninja System-owner support access, stop flows, tenant/vendor impersonation, and audit. Learn AWRA impersonation controls: System-owner support access, stop flows, tenant/vendor impersonation, and audit.

AWRA Academy

Implementation Services Overview

Implementation Services Overview implementation Intermediate 40 min fa-handshake Scope services, timelines, and handoffs. Learn AWRA implementation services overview: Scope services, timelines, and handoffs.

AWRA Academy

Import Template Center

Import Template Center governance Intermediate 40 min fa-file-excel Download/import templates safely across modules. Learn AWRA import template center: Download/import templates safely across modules.

AWRA Academy

In-transit Stock Control

In-transit Stock Control modules Intermediate 42 min fa-road Control ownership, availability, aging, and escalation for stock between source and destination. Learn AWRA in-transit stock control: ownership, availability, aging, escalation, transfer status, and destination receipt.

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