AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
What is new, release notes, changelog history, status updates, and product change tracking.
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APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.
Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Core product documentation, module explainers, operating concepts, and platform overviews.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.
AWRA Academy
Stock Adjustment Investigation foundations Intermediate 42 min fa-clipboard-question Investigate variance reason codes, attachments, approval, and correction evidence before posting adjustments. Learn AWRA stock adjustment investigation for
AWRA Academy
Stock Counts & Adjustments foundations Intermediate 35 min fa-clipboard-check Keep recorded stock matching reality — count it, explain the variance with a reason, and adjust under control. Learn AWRA stock counts and adjustments — cycle cou
AWRA Academy
Stock Reservations & Allocations foundations Intermediate 35 min fa-lock Ring-fence stock for confirmed orders so available-to-sell figures stay honest. Learn AWRA stock reservations and allocations — the difference between on-hand and avai
AWRA Academy
Stock Transfer Reporting modules Intermediate 42 min fa-chart-line Use transfer exports, throughput, aging, branch service level, and exception reporting. Learn AWRA stock transfer reporting: transfer exports, throughput, aging, branch serv
AWRA Academy
Stock Transfers & Replenishment foundations Intermediate 35 min fa-truck-fast Move stock between locations with discipline — track it in transit, and replenish before you run out. Learn AWRA stock transfers and replenishment — moving stock
AWRA Academy
Stock Valuation Basics foundations Intermediate 35 min fa-coins Know what your stock is worth and why it matters — cost, valuation methods, and the link to margin. Learn AWRA stock valuation basics — stock as value not just quantity, cost v
AWRA Academy
Stockout Risk Response governance Intermediate 40 min fa-triangle-exclamation Convert prediction into reorder, transfer, or hold decision. Learn AWRA stockout risk response: Convert prediction into reorder, transfer, or hold decision. Expla
AWRA Academy
Stocktake Planning foundations Intermediate 35 min fa-clipboard-list Plan a stocktake so the count is accurate, fast, and does not paralyse the business. Learn AWRA stocktake planning — full versus cycle counts, preparing for a count, count
AWRA Academy
Strategic Sourcing Basics modules Advanced 42 min fa-chess-knight Use vendor analysis, scorecards, and sourcing decisions to improve supply quality. Learn AWRA strategic sourcing basics: Use vendor analysis, scorecards, and sourcing decisio
AWRA Academy
Subscription & Billing Administration system-owner Advanced 35 min fa-file-invoice-dollar Run plans, subscriptions, and billing states so customers are charged correctly and access matches what they pay for. Platform-operator course: plans
AWRA Academy
Subscription Billing Admin governance Advanced 45 min fa-credit-card Administer plans, upgrades, downgrades, Paystack recovery, payment status, and entitlement control. Learn AWRA subscription billing admin operations: plans, upgrades, down
AWRA Academy
Subscription Owner Certification governance Intermediate 40 min fa-graduation-cap Internal owner course for billing operations. Learn AWRA subscription owner certification: Internal owner course for billing operations. Explain the subscript
AWRA Academy
Supplier Collaboration Controls modules Advanced 34 min fa-shield-halved Apply throttling, auditability, secure attachments, and portal etiquette for supplier collaboration. Learn AWRA supplier collaboration controls: Apply throttling, audi
AWRA Academy
Supplier Lead Time & Reordering foundations Intermediate 35 min fa-truck-ramp-box Understand how long suppliers really take and build that into when and how much you reorder. Learn AWRA supplier lead time and reordering — what lead time is,
AWRA Academy
Supplier Onboarding Certification modules Beginner 34 min fa-award Complete a short external-facing course before a supplier responds to the first RFQ. Learn AWRA supplier onboarding certification: Complete a short external-facing course be
AWRA Academy
Supplier Performance Scorecards modules Intermediate 42 min fa-ranking-star Score suppliers by lead time, quote quality, delivery reliability, and risk. Learn AWRA supplier performance scorecards: Score suppliers by lead time, quote quality
AWRA Academy
Supplier Prequalification foundations Intermediate 40 min fa-clipboard-check Vet and onboard suppliers through a structured pipeline: a no-login public application, AI-assisted review, approval into vendors, re-qualification, and blacklisti
AWRA Academy
The AWRA Academy has a free, certified course on Supplier Prequalification: the no-login public application, AI scoring and risk flags, category comparison, approval into vendors, re-qualification, and blacklisting. Complete the lessons and assessment to earn a verifiable certificate.
AWRA Academy
Support Ops Handoff system-owner Intermediate 40 min fa-arrow-right-arrow-left From public/support ticket to authenticated record and resolution. Learn AWRA support ops handoff: From public/support ticket to authenticated record and resolut
AWRA Academy
Support Ticket Operations governance Intermediate 40 min fa-headset Submit, reply, mark read, email logs, and close/reopen conversations. Learn AWRA support ticket operations: Submit, reply, mark read, email logs, and close/reopen conversat
AWRA Academy
System Defaults Management governance Intermediate 40 min fa-arrows-spin Defaults sync, locked settings, tenant overrides, and rollback thinking. Learn AWRA system defaults management: Defaults sync, locked settings, tenant overrides, and r
AWRA Academy
System Jobs Console system-owner Intermediate 40 min fa-gears Queued, reserved, failed, retry, cancel, run-now, and forget actions. Learn AWRA system jobs console: Queued, reserved, failed, retry, cancel, run-now, and forget actions. Explai
AWRA Academy
System Log Operations governance Intermediate 40 min fa-file-lines Log review, cleanup, and escalation. Learn AWRA system log operations: Log review, cleanup, and escalation. Explain the operational control purpose behind system log operati
AWRA Academy
System Owner and Internal Operations system-owner Advanced 45 min fa-sitemap Operate the internal owner surface: tenants, service health, failed jobs, logs, support access, incidents, and public reliability signals. Learn AWRA system owner
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