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Release Notes

35

What is new, release notes, changelog history, status updates, and product change tracking.

HR & People

177

Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.

Projects & Tasks

70

Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).

Support & Helpdesk

34

Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).

Mobile / Scanner

63

Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.

Integrations

111

APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.

Security

180

Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.

Billing

153

Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.

AWRA Academy

852

AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.

Setup Guides

115

Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.

Troubleshooting

124

Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.

Inventory & Warehouse

139

Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.

Procurement & Sourcing

54

Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.

Sales & POS

65

Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.

Finance & Accounting

36

Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.

Assets

12

Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.

Vendors & Suppliers

15

The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.

Reports & Analytics

15

Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.

Workflow & Automation

3

Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.

Docs

228

Core product documentation, module explainers, operating concepts, and platform overviews.

Browse Help Sections

Docs, guides, troubleshooting, billing, security, integrations, mobile, and releases

Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.

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AWRA Academy

852

AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.

AWRA Academy

Strategic Sourcing Basics

Strategic Sourcing Basics modules Advanced 42 min fa-chess-knight Use vendor analysis, scorecards, and sourcing decisions to improve supply quality. Learn AWRA strategic sourcing basics: Use vendor analysis, scorecards, and sourcing decisio

AWRA Academy

Subscription Billing Admin

Subscription Billing Admin governance Advanced 45 min fa-credit-card Administer plans, upgrades, downgrades, Paystack recovery, payment status, and entitlement control. Learn AWRA subscription billing admin operations: plans, upgrades, down

AWRA Academy

Subscription Owner Certification

Subscription Owner Certification governance Intermediate 40 min fa-graduation-cap Internal owner course for billing operations. Learn AWRA subscription owner certification: Internal owner course for billing operations. Explain the subscript

AWRA Academy

Supplier Collaboration Controls

Supplier Collaboration Controls modules Advanced 34 min fa-shield-halved Apply throttling, auditability, secure attachments, and portal etiquette for supplier collaboration. Learn AWRA supplier collaboration controls: Apply throttling, audi

AWRA Academy

Supplier Lead Time & Reordering

Supplier Lead Time & Reordering foundations Intermediate 35 min fa-truck-ramp-box Understand how long suppliers really take and build that into when and how much you reorder. Learn AWRA supplier lead time and reordering — what lead time is,

AWRA Academy

Supplier Onboarding Certification

Supplier Onboarding Certification modules Beginner 34 min fa-award Complete a short external-facing course before a supplier responds to the first RFQ. Learn AWRA supplier onboarding certification: Complete a short external-facing course be

AWRA Academy

Supplier Performance Scorecards

Supplier Performance Scorecards modules Intermediate 42 min fa-ranking-star Score suppliers by lead time, quote quality, delivery reliability, and risk. Learn AWRA supplier performance scorecards: Score suppliers by lead time, quote quality

AWRA Academy

Supplier Prequalification

Supplier Prequalification foundations Intermediate 40 min fa-clipboard-check Vet and onboard suppliers through a structured pipeline: a no-login public application, AI-assisted review, approval into vendors, re-qualification, and blacklisti

AWRA Academy

Supplier Prequalification course

The AWRA Academy has a free, certified course on Supplier Prequalification: the no-login public application, AI scoring and risk flags, category comparison, approval into vendors, re-qualification, and blacklisting. Complete the lessons and assessment to earn a verifiable certificate.

AWRA Academy

Support & Helpdesk: SLAs & Agent Operations

Support & Helpdesk: SLAs & Agent Operations modules Intermediate 30 min fa-stopwatch Keep the desk honest and fast: how the SLA clock sets first-response and resolution targets and escalates on breach, how agents work a ticket (public repli

AWRA Academy

Support & Helpdesk: Tickets & Queues

Support & Helpdesk: Tickets & Queues modules Beginner 30 min fa-headset Run a support desk in AWRA: how requests become tickets from the public portal, email and in-app, the anatomy of a ticket, and how categories, department queues and ass

AWRA Academy

Support Ticket Operations

Support Ticket Operations governance Intermediate 40 min fa-headset Submit, reply, mark read, email logs, and close/reopen conversations. Learn AWRA support ticket operations: Submit, reply, mark read, email logs, and close/reopen conversat

AWRA Academy

System Defaults Management

System Defaults Management governance Intermediate 40 min fa-arrows-spin Defaults sync, locked settings, tenant overrides, and rollback thinking. Learn AWRA system defaults management: Defaults sync, locked settings, tenant overrides, and r

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