AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
What is new, release notes, changelog history, status updates, and product change tracking.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).
Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.
APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.
Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.
Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.
Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.
The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.
Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.
Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.
Core product documentation, module explainers, operating concepts, and platform overviews.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
AWRA Blog
A refund has to undo four things: the money, the stock, the revenue and the cost of sales. For a long time this product undid two of them and the drawer still balanced every night — which is precisely why nobody found it.
AWRA Blog
A clinic can be busy, well-run and quietly losing money on half of what it does. Building a consumable cost per service in an afternoon, and why waste concentrates in your least-used service rather than your busiest.
AWRA Blog
Landed cost is what a unit actually cost by the time it reached your shelf — the formula, the components that go missing, and a worked example where 40% margin turns out to be a loss.
AWRA Blog
Real numbers in shillings, ours included. What the subscription costs, what the first three months cost on top of it, and the three line items every quote leaves out because they are your hours rather than the vendor's.
AWRA Blog
A rate change is arithmetic. A change of instrument is a change in what the number is — and for one costing period your warehouse holds stock valued under both rules at once.
AWRA Blog
A purchase order in our system records what you ordered, when it is due, who acknowledged it and where the truck is. It does not record the one term that decides whether the freight on it was ever yours to pay — and we will attach that freight to your stock cost without asking, because nothing in the system knows.
AWRA Blog
Namibian import VAT is charged on the greater of FOB plus ten per cent, or open market value. Your supplier's invoice does not contain that number — and if your landed cost is built from the invoice, neither does your system.
AWRA Help Docs
Put a service schedule on any asset and the work order opens itself before the service falls due. Log faults as work orders, take the asset out of service while it is being worked on, and record what the job cost — so downtime and maintenance spend are measured rather than remembered.
AWRA Help Docs
Use Billing to understand organization plans, payment flows, invoices, entitlements, usage limits, failed payment guidance, and admin controls.
AWRA Help Docs
This Billing guide helps organization admins and finance contacts understand plans, invoices, payments, entitlements, and billing issues.
AWRA Help Docs
List what goes into a product once, then build it from stock with an assembly order — components out, finished item in, at the cost of what it used. Take a unit apart again with an unbuild, or issue a whole kit to use in one check-out.
AWRA Help Docs
Company settings control the organization identity and defaults that appear across documents, reports, billing, procurement, sales, support, and daily workflows.
AWRA Help Docs
How pricing and currency work in AWRA: clear plan pricing, paying in your local currency, and viewing your figures in a currency you prefer.
AWRA Help Docs
Add the fields your organization actually needs — a cost centre on an expense, a warranty date on an asset, a delivery window on a purchase order — to the records you already use, without waiting for a change to the product.
AWRA Help Docs
Use this guide when a customer payment, POS payment, subscription payment, Paystack/payment provider transaction, receipt, or billing update fails.
AWRA Help Docs
This Billing guide helps organization admins and finance contacts understand plans, invoices, payments, entitlements, and billing issues.
AWRA Help Docs
This Billing guide helps organization admins and finance contacts understand plans, invoices, payments, entitlements, and billing issues.
AWRA Help Docs
Give customers their own selling prices — a contractor rate, a distributor rate, a tender price — with quantity breaks and validity dates, and let every quote, order, invoice, recurring invoice and till sale pick the right price on its own.
AWRA Help Docs
Use Procurement to manage request-to-PO work, RFQs, quotations, approvals, landed costs, supplier collaboration, receiving, matching, and procurement analytics.
AWRA Help Docs
Bill retainers, rent, subscriptions and service contracts on a schedule — weekly, monthly, quarterly or annually — with exactly one invoice per period, left as a draft, issued automatically, or issued and emailed to the customer.
AWRA Help Docs
Two standing checks over your own data: alerts for operational conditions that need action now, and a radar for pricing and margin problems you would otherwise find in the monthly accounts.
AWRA Industries
Wholesale & Trade Distribution Credit and cover Sell on credit without losing sight of who owes what, or what is left.
AWRA OpsHub by market
An operations layer for Gaborone businesses, mining suppliers, parastatal contractors and programmes: multi-site stock, procurement approvals that refuse, tender-ready evidence, assets with named custody and landed cost from Durban and Walvis Bay — with our support model and its limits stated before the feature list.
AWRA OpsHub by market
Operations software for distributors, wholesalers and multi-location businesses in Fiji. What a credit note against a pre-August-2024 invoice should carry, what our schema can and cannot answer about a past date, and stock spread across islands. Landed cost, transfers, procurement and evidence. FRCS fiscalisation and filing stay local.
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