FAQ
Frequently asked questions
AWRA FAQ content covers inventory, procurement, accounting, implementation timelines, support, APIs, training, and how organizations get started.
AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
What is new, release notes, changelog history, status updates, and product change tracking.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).
Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.
APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.
Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.
Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.
Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.
The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.
Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.
Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.
Core product documentation, module explainers, operating concepts, and platform overviews.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.
FAQ
AWRA FAQ content covers inventory, procurement, accounting, implementation timelines, support, APIs, training, and how organizations get started.
Integration Directory
The integration directory helps teams understand which operational, finance, and workflow systems AWRA can connect with.
Integration Playbooks
AWRA supports API-led and workflow-based integrations for stock, procurement, finance, and related operational systems.
Integrations & Connectors
Send transactional SMS alerts and OTPs via your own Africa's Talking account.
Integrations & Connectors
Mirror customers and vendors into an Airtable base for lightweight tracking.
Integrations & Connectors
Archive invoices, POs, receipts and reports to your own S3 bucket — or any S3-compatible store (R2, Spaces, MinIO, B2).
Integrations & Connectors
Send selected transactional emails (POs, RFQs, invoices, receipts) from your own Brevo (Sendinblue) account.
Integrations & Connectors
Webhook alerts for ops teams that live in Discord.
Integrations & Connectors
Archive invoices, POs, receipts and reports to Dropbox. Secure OAuth, per-type folders.
Integrations & Connectors
Post alerts, approvals and operational events to Google Chat spaces via webhook.
Integrations & Connectors
Archive invoices, POs, receipts and reports to a Google Drive folder. Secure OAuth, least-privilege file access.
Integrations & Connectors
Export vendors, POs, invoices, quotations and RFQs to a live Google Sheet — one tab per register, refreshed on demand.
Integrations & Connectors
Let users sign in with their Google Workspace accounts (already available on this platform).
Integrations & Connectors
Push delivery, approval and RFQ deadlines to Google Calendar, and send selected transactional emails from your own Gmail.
Integrations & Connectors
Securely receive signed events from external systems and trigger workflows or notifications.
Integrations & Connectors
Send SMS via your own Infobip account with your registered sender ID.
Integrations & Connectors
Submit invoices to Kenya's eTIMS for compliant e-invoicing. Each tenant uses their own KRA PIN — initialise the device, then go live.
Integrations & Connectors
Collect payments over M-Pesa (STK Push & C2B) using your own Daraja credentials. Show Pay-with-M-Pesa on invoices.
Integrations & Connectors
Sync customers and vendors into a Mailchimp audience for campaigns and journeys.
Integrations & Connectors
Send selected transactional emails (POs, RFQs, invoices, receipts) from your own Mailgun domain.
Integrations & Connectors
Send selected transactional emails (POs, RFQs, invoices, receipts) from your own Mailjet account.
Integrations & Connectors
Visual, multi-step automations across your app ecosystem.
Integrations & Connectors
Push delivery, approval and RFQ deadlines to Outlook Calendar, and send selected transactional emails from your own Outlook mailbox.
Integrations & Connectors
Let users sign in with their Microsoft Entra ID (Azure AD) accounts — single sign-on for Microsoft 365 organisations.
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