AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
What is new, release notes, changelog history, status updates, and product change tracking.
Human Resources — employee records, leave, attendance and time, payroll and payslips, off-cycle and final-settlement runs, employee loans, headcount planning, expiry alerts, and employee self-service.
Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates), resource capacity and the portfolio dashboard.
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, satisfaction ratings, the knowledge base, WhatsApp intake, and staff self-service (My Tickets).
Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.
APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.
Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.
Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, period close, certified statements and the VAT return.
Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.
The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.
Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.
AWRA Blog
A quotation commits you to nothing and carries six fields describing tax and currency. A credit note reverses a taxable supply and carries none of them — no tax split, no currency, no line items. What that costs a single-country business is almost nothing; what it costs a group trading across four EAC currencies is an ambiguity on every unapplied credit.
AWRA Blog
The purchase order goes out on Tuesday. The same item is sitting four kilometres away, above what that branch needs, and has been since March. What the balancing calculation compares, why an item with a reorder point of zero produces no suggestion in either direction, and when buying is still the right answer.
AWRA Blog
A batch with four months left is stock you can sell if you move it now. A batch with four days left is a write-off that has not been declared yet. Most pharmacy systems hold both as the same number, and the day the difference becomes visible is the day it stops mattering.
AWRA Blog
A reorder level is two guesses: demand before the next delivery, and how long the delivery takes. How predictive levels work both out per warehouse from what actually happened, at a service level you choose, and where a person corrects a supplier lead time the history learned from two favours.
AWRA Blog
Our demand forecast adds twenty-five per cent in March, June and December — three Gregorian months written into the code, identical for every customer in every country. In a market whose largest demand event moves eleven days earlier each year, that is not a small approximation.
AWRA Blog
A retail or distribution chain that crosses East African borders faces the same shrinkage and thin margins in every market — plus currencies, corridors and connectivity a single-country tool never planned for. What it takes to run one chain across the region.
AWRA Blog
A stock item can be ours, a customer’s or a supplier’s on consignment, and only ours is valued. The other direction — your finished goods sitting at a distributor until they sell — is still the difference between what is in the building and what belongs on the balance sheet.
AWRA Blog
The hardest inventory problem in Kenya, and not because of volume — the same alternator carries four names, so stock is counted three times and one person holds the mapping. What fixes it, in what order, and the vehicle record this does not have.
AWRA Blog
Groups configure their systems for the trading subsidiaries, because that is where the stock and the customers are. Then they discover annually that the entity nobody configured is the one with the evidence obligation.
AWRA Blog
Ask our stock reports what one warehouse holds and you get an answer. Ask the ledger and you get half of one: a journal entry carries a branch, so the income statement splits by site, while the balance sheet stays one figure for the organization.
AWRA Blog
Every quantity the inventory module stores is a decimal to three places, and every item carries its unit — pieces stay whole, kilograms and litres take fractions. The conversion between two units of the same thing is the piece still to scope.
AWRA Blog
On hand and available are two different numbers and most systems hold only one. Where goods sit out a mandatory hold before they can move — and where one season carries most of the year — that gap decides whether the vessel sails full.
AWRA Blog
Every automatic reorder point is recomputed at one in the morning from thirty days of demand, a lead time and a safety stock. A figure somebody types is marked Manual and left alone, and a warehouse minimum is never touched.
AWRA Blog
A sale is not finished when the customer says yes. It is finished when the money is banked, the stock has moved, and the invoice matches what was actually delivered — and the gaps between are where revenue evaporates.
AWRA Blog
The one place serial tracking pays back in the first month. Read the serial and you know when it came in, when it sold and who supplied it — and six failures from one purchase order becomes a claim against your supplier.
AWRA Blog
There is no delivery note. An invoice knows which warehouse the goods left from, and there is no separate document that travels with them and gets signed at the other end. For internal transfers there is exactly that.
AWRA Blog
A return is the money, the stock and the story — and only the first is a credit note. Credit notes here carry an amount and no lines, and move no stock at all, which is how inventory quietly drifts upward.
AWRA Blog
A count assigned for Friday gets finished on Friday when the counter is reminded on Friday. A stock hold is still there for the customer when the person who placed it knew it was ending. Two reminders for the warehouse floor.
AWRA Blog
When the lab result fails or KEBS calls, holds freeze suspect stock in one action and the batch chain traces to customers in minutes — build it before the call.
AWRA Blog
The two numbers that decide whether you run out or tie up cash — the reorder-point formula, statistical safety stock, and where each quietly drifts wrong.
AWRA Blog
How much did services earn last quarter, and on what margin? An income account on each service, services in sales by item, and a margin shown as n/a rather than a flattering hundred per cent.
AWRA Blog
A SKU is how your system knows what an item is; a bin location is how a human finds it. Get both naming systems right and stock control becomes almost easy.
AWRA Blog
How AWRA Reports & BI Studio helps teams create governed analytics for inventory, procurement, sales, and finance.
AWRA Blog
Watch quick demos to see AWRA OpsHub in action across inventory, procurement, and finance.
Page 3 of 9 · 209 articles
For rollout planning, enterprise procurement, billing, security review, or customer support, share the context and we will route it to the right owner.
