AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
What is new, release notes, changelog history, status updates, and product change tracking.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).
Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.
APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.
Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.
Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.
Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.
The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.
Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.
Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.
Core product documentation, module explainers, operating concepts, and platform overviews.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.
AWRA Blog
The delivery note that comes back illegible is why an invoice gets disputed six weeks later. Why a printed name beats a signature, how to express a partial delivery, and treating delivery paperwork as a receivables control.
AWRA Blog
Mobile money moved faster here than the till software did. What actually reconciles at close of day when a third of takings never touched the cash drawer — and where our honesty about integration begins.
AWRA Blog
Security, governance, audit readiness, role access, mobile evidence, and compliance practices for operational teams.
AWRA Blog
The offline queue on an AWRA handset has four ceilings, six automatic retries and one rule about the eighth day. Every figure is a decision somebody made — including what happens to a week-old check-in that nobody has sent yet.
AWRA Blog
A short reporting window is an integration problem in a compact market. Across thousands of islands, where much of the selling happens beyond the signal, it becomes a capture problem instead.
AWRA Blog
A storekeeper scans a label and four different records legitimately carry that number. What happens next is decided by who is holding the scanner — because access is applied before ambiguity, which means the same code can be unambiguous for a storekeeper and ambiguous for their manager.
AWRA Blog
Offline capture in our mobile app covers exactly four operations, and a stock count is not one of them. The count screens are on the phone and they work — they just need a live connection, because a count is not a delta like the other four, and because a stock freeze is a promise a disconnected device cannot make. For a branch pharmacy with weak signal that is the most important sentence in any demo.
AWRA Blog
A file picker hands back a reference into somewhere temporary. Queue that string with a delivery note attached and it works in testing and fails at a gate — the only place anybody needed it.
AWRA Blog
The item master carries duplicate detection, barcode collision checks, required attributes per category and an approval gate on nine critical fields. Every one of them is switched on. Three are configured to their most permissive setting, which is not the same thing.
AWRA Blog
A phone hands you a location instantly and it is usually the worst one it will have all minute. Waiting eight seconds for a better one is the difference between a movement that lands and one your own policy refuses.
AWRA Blog
What connects today, and what we can build next. Bank feeds, other mobile money rails, additional tax authorities, more accounting packages, inbound messaging, marketplaces and scheduled pulls — where each one stands, and how to get it into your workspace.
AWRA Blog
An asset label has two readers. One is a person who will complain when it looks wrong, and one is a camera that will simply fail. We shipped a barcode that was invisible in dark mode and perfect in every screenshot — which is exactly the failure a machine reader produces.
AWRA Blog
Somebody leaves on Friday. Four separate things still connect their handset to your system, they are revoked in four different places, and one of them has no button at all. The actual offboarding sequence, and why the blunt step comes first.
AWRA Blog
A camera pointed at a carton fires the same barcode a dozen times before the operator lowers their arm. Four windows decide which of those reads is a scan, and two of them exist because the other two were not enough.
AWRA Blog
A handheld barcode scanner is a keyboard that presses Enter — it has no opinion about what you scanned. A phone linked to the desktop sends the barcode to be resolved instead, and gets back an item, an order, or an explicit ambiguity. What that changes at a receiving bay, and where a wedge still wins.
AWRA Blog
A till session opens with a float, records every drop, and closes with a counted figure and a variance against the person who counted it. All of it is about cash — so on a counter where most customers pay by phone, the strongest control in the shop is watching the smallest pile of money.
AWRA Blog
On a phone, a signature is a swipe — and a swipe is also how you scroll a list, dismiss a sheet and pull to refresh. Who wins that gesture decides whether you capture a signature or the first inch of one. What signing on a device actually takes, why the mark travels as text rather than as a file, and the four questions to ask any vendor.
AWRA Blog
This till takes cash, one mobile-money rail and a card. It briefly took a fourth on refunds — store credit — which reversed the sale, returned the stock, and recorded the debt to the customer nowhere at all.
AWRA Blog
A workspace policy and an MDM profile can both reach the same phone, and they answer different questions. The rule is that the stricter one wins on every setting, and that neither can loosen the other.
AWRA Blog
The server matches a scanned code across fourteen record types. A phone with no signal matches four, on the same identifiers, and tells the operator exactly what it could not check.
AWRA Blog
The shopping list is the first thing anybody asks for and the last thing most software gives you. Here is the whole of it, what each line connects to, and the four common purchases — biometric clock, connected scale, badge reader, fiscal device — that are read by nothing.
AWRA Blog
Card and mobile money collection run on your own provider credentials, so the money lands in your account without passing through ours. That choice has consequences for reconciliation, for risk, and for what happens when a key stops working.
AWRA Help Docs
AWRA OpsHub helps teams manage inventory, procurement, assets, sales, POS, finance, reporting, workflows, integrations, mobile work, and support from one connected operations workspace.
AWRA Help Docs
See every device and active session signed into your workspace, and lock, revoke or terminate any of them — including biometric enrolments and mobile push registrations.
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