FAQ
Frequently Asked Questions
Answers about AWRA OpsHub — product, pricing, security, getting started — and where we operate.
AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
What is new, release notes, changelog history, status updates, and product change tracking.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).
Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.
APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.
Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.
Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.
Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.
The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.
Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.
Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.
Core product documentation, module explainers, operating concepts, and platform overviews.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
FAQ
Answers about AWRA OpsHub — product, pricing, security, getting started — and where we operate.
Inventory Controls & Approvals
Inventory controls and approvals strengthen governance around stock transfers, accountability, access, and auditability.
Inventory Counts & Stock Accuracy
Inventory Counts supports cycle counts, physical stock-takes, blind counts, freeze controls, variance review, approvals, and audit-ready stock corrections.
Operations Glossary
Controls preventing improper payments or inducements in business dealings.
Operations Glossary
A tamper-evident record of who did what, when, and to which record.
Operations Glossary
Handling personal data lawfully, with a defined basis, purpose and retention.
Operations Glossary
International standards for management systems, quality and information security.
Operations Glossary
Governing the core reference records the whole business depends on.
Operations Glossary
Granting system permissions through roles rather than to individuals.
Operations Glossary
Assessing suppliers for capability and compliance before they are allowed to bid.
Operations Glossary
Official confirmation that a business is up to date with its tax obligations.
Operations Glossary
Requiring a second proof of identity in addition to a password.
Operations Glossary
Finalising a full financial year ready for audit and statutory filing.
Security Whitepaper
AWRA treats inventory and procurement data as operationally sensitive and embeds security controls directly into workflows, approvals, and audit visibility.
Signature Capture
These are two different mechanisms and AWRA has both. Signature capture is a pad for someone physically present — the driver at the gate, the custodian taking a laptop. Remote e-signature is for a signer at a distance: a document sent out, tracked and returned, used for vendor purchase-order acknowledgement, employment contracts and supplier prequalification, through the document e-signature connector. AWRA does not put a drawing pad on expense, budget or procurement approvals: an approval by a logged-in user against a permission, written to the audit trail, is stronger evidence than a drawn mark.
Signature Capture
A captured signature is an operational control, not a legal signing instrument. It gives you a named counterparty, a timestamp, and a window that closes — the mark cannot be added or replaced once the movement has been approved, adjusted, completed or rejected. It is not a cryptographic digital signature: there is no certificate or key pair, and AWRA makes no eIDAS, ESIGN or UETA claim for it. It also does not verify identity; it records the name entered beside the drawing. For most delivery and custody disputes that is enough, because they are settled by showing a person their own mark.
Trust Center
The Trust Center brings together security, legal, governance, and review resources for procurement, compliance, and customer due diligence.
Workflow Automation
AWRA workflow automation helps teams manage approvals, triggers, exception handling, and multi-step operational actions with stronger governance.
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