AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
What is new, release notes, changelog history, status updates, and product change tracking.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).
Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.
APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.
Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.
Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.
Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.
The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.
Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.
Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.
Core product documentation, module explainers, operating concepts, and platform overviews.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
AWRA Help Docs
Receiving & Fulfillment This Procurement guide helps users manage requests, approvals, RFQs, quotations, purchase orders, receiving follow-up, and supplier review. Use this page when you need practical help with Receiving & Fulfillment. It
AWRA Help Docs
Reports Overview This Reports guide helps users choose reports, apply filters, export safely, and explain mismatches with source records. Use this page when you need practical help with Reports Overview. It keeps the older help topic useful
AWRA Help Docs
Requests This Procurement guide helps users manage requests, approvals, RFQs, quotations, purchase orders, receiving follow-up, and supplier review. Use this page when you need practical help with Requests. It keeps the older help topic use
AWRA Help Docs
Returns & Receipts This POS guide helps cashiers and managers handle counter sales, receipts, returns, shifts, payment methods, and stock deduction. Use this page when you need practical help with Returns & Receipts. It keeps the older help
AWRA Help Docs
RFQs This Procurement guide helps users manage requests, approvals, RFQs, quotations, purchase orders, receiving follow-up, and supplier review. Use this page when you need practical help with RFQs. It keeps the older help topic useful whil
AWRA Help Docs
Roles Overview Guide Roles control what each user can see and do in AWRA so teams can work without exposing sensitive actions unnecessarily. A role is a named access profile. It decides which menus, records, buttons, reports, approval actio
AWRA Help Docs
Sales Module Guide Use Sales to manage customers, quotations, invoices, payments, credit controls, fulfillment links, reporting, and inventory/accounting connections. Sales workflows help teams convert customer interest into quotations, inv
AWRA Help Docs
Sales Insights This Dashboard guide helps users read operational cards, trends, alerts, and insight panels without confusing dashboard summaries with final reports. Use this page when you need practical help with Sales Insights. It keeps th
AWRA Help Docs
Sales Overview This Sales guide helps users manage customers, quotations, invoices, credit notes, payments, and customer-facing sales records. Use this page when you need practical help with Sales Overview. It keeps the older help topic use
AWRA Help Docs
Sales Quotations This Sales guide helps users manage customers, quotations, invoices, credit notes, payments, and customer-facing sales records. Use this page when you need practical help with Sales Quotations. It keeps the older help topic
AWRA Help Docs
Sales/POS User Help Path Sales and POS users convert stock and services into customer transactions while keeping receipts, payments, returns, and stock deduction clear. Sales and POS work affects customers, inventory, cash handling, finance
AWRA Help Docs
Shifts & Cash Drawer This POS guide helps cashiers and managers handle counter sales, receipts, returns, shifts, payment methods, and stock deduction. Use this page when you need practical help with Shifts & Cash Drawer. It keeps the older
AWRA Help Docs
Signature Capture How to take a signature at the moment goods change hands — on a goods receipt, a stock issue, an asset handover or a stock transfer — where the mark is stored, when the signing window closes, and what the signature does an
AWRA Help Docs
Stock Check-ins This Inventory guide helps users manage item records, warehouses, movements, counts, stock evidence, and inventory reports accurately. Use this page when you need practical help with Stock Check-ins. It keeps the older help
AWRA Help Docs
Stock Check-outs This Inventory guide helps users manage item records, warehouses, movements, counts, stock evidence, and inventory reports accurately. Use this page when you need practical help with Stock Check-outs. It keeps the older hel
AWRA Help Docs
Stock Counts & Cycle Counting Plan a count, let counters submit blind figures, review the variances, and turn the approved differences into stock adjustments — without anyone editing a balance by hand. Stock counting lives at Inventory → In
AWRA Help Docs
Strategic Sourcing This Procurement guide helps users manage requests, approvals, RFQs, quotations, purchase orders, receiving follow-up, and supplier review. Use this page when you need practical help with Strategic Sourcing. It keeps the
AWRA Help Docs
Supplier Reviews This Procurement guide helps users manage requests, approvals, RFQs, quotations, purchase orders, receiving follow-up, and supplier review. Use this page when you need practical help with Supplier Reviews. It keeps the olde
AWRA Help Docs
Transfers This Inventory guide helps users manage item records, warehouses, movements, counts, stock evidence, and inventory reports accurately. Use this page when you need practical help with Transfers. It keeps the older help topic useful
AWRA Help Docs
Troubleshooting: Vendor Quote Issues Use this guide when a vendor cannot see an RFQ, cannot submit a quotation, submitted the wrong details, or cannot acknowledge a PO. Vendor quote issues often come from wrong invitation email, expired RFQ
AWRA Help Docs
Vendor Reports This Reports guide helps users choose reports, apply filters, export safely, and explain mismatches with source records. Use this page when you need practical help with Vendor Reports. It keeps the older help topic useful whi
AWRA Help Docs
Vendors This Procurement guide helps users manage requests, approvals, RFQs, quotations, purchase orders, receiving follow-up, and supplier review. Use this page when you need practical help with Vendors. It keeps the older help topic usefu
AWRA Help Docs
Vendor Help Path Vendor users respond to RFQs, submit quotations, acknowledge purchase orders, and provide shipment or fulfillment updates assigned to them. Vendor access is usually limited to supplier-facing records assigned by the buyer o
AWRA Help Docs
Warehouses This Inventory guide helps users manage item records, warehouses, movements, counts, stock evidence, and inventory reports accurately. Use this page when you need practical help with Warehouses. It keeps the older help topic usef
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