AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
What is new, release notes, changelog history, status updates, and product change tracking.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).
Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.
APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.
Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.
Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.
Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.
The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.
Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.
Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.
Core product documentation, module explainers, operating concepts, and platform overviews.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
AWRA Help Docs
Troubleshooting: Vendor Quote Issues Use this guide when a vendor cannot see an RFQ, cannot submit a quotation, submitted the wrong details, or cannot acknowledge a PO. Vendor quote issues often come from wrong invitation email, expired RFQ
AWRA Help Docs
Vendor Reports This Reports guide helps users choose reports, apply filters, export safely, and explain mismatches with source records. Use this page when you need practical help with Vendor Reports. It keeps the older help topic useful whi
AWRA Help Docs
Vendors This Procurement guide helps users manage requests, approvals, RFQs, quotations, purchase orders, receiving follow-up, and supplier review. Use this page when you need practical help with Vendors. It keeps the older help topic usefu
AWRA Help Docs
Vendor Help Path Vendor users respond to RFQs, submit quotations, acknowledge purchase orders, and provide shipment or fulfillment updates assigned to them. Vendor access is usually limited to supplier-facing records assigned by the buyer o
AWRA Help Docs
Warehouses This Inventory guide helps users manage item records, warehouses, movements, counts, stock evidence, and inventory reports accurately. Use this page when you need practical help with Warehouses. It keeps the older help topic usef
AWRA Industries
Hospitality & Food Supply Service-ready stock Control fast consumption, vendor reliability, and location availability. Hospitality and food supply teams use AWRA to track consumables, replenishment, vendor orders, transfers, and branch-leve
AWRA OpsHub by market
An operations layer for Moroccan exporters, manufacturers and group subsidiaries: lot and batch traceability in both directions, procurement with approvals that block, stock across sites, and contract margin measured in the currency you are paid in — with a clear statement of the statutory work we do not do.
AWRA OpsHub solutions
Hospitality operations for Kenya: store-to-kitchen stock control, per-outlet issue variance, nightly bar reconciliation, fresh-produce receiving by weight, and eTIMS-compliant POS.
AWRA Public Page
Best inventory software for governed operations "Best" is not a product ranking — it depends on which part of stock control is actually failing you. Here is how to work that out, the questions that expose a weak answer, and a frank account
AWRA Public Page
Budget Controls Keep spend disciplined before procurement turns into finance cleanup. AWRA Budget Controls gives finance, procurement, and department owners a governed way to plan budget limits, check available spend, route exceptions, and
AWRA Public Page
Sales · Customer Credits Give a customer credit — without touching the original invoice . Overbilled, a return, a goodwill gesture, a post-invoice adjustment. Issue a credit note, point it at an open invoice, and the balance drops on the sp
AWRA Public Page
Customer 360 Put every customer profile, balance, document, and follow-up in one trusted view. AWRA Customer 360 gives sales, finance, and support teams a complete customer workspace for contact details, invoice history, balances, statement
AWRA Public Page
Industry Playbooks Operational Library Ready-to-run operating patterns Playbooks for the way your industry actually moves. Use industry-specific routines to shape dashboards, approvals, field work, reporting, and risk reviews without starti
AWRA Public Page
Inventory adjustments Check stock in, check stock out, and correct variance without losing control. AWRA gives inventory teams a governed adjustment layer for receiving stock, issuing stock, correcting mismatches, preserving evidence, and r
AWRA Public Page
Operations Hub Smart alerts, anomaly radar, and approvals — in one cockpit Operations Hub is the command layer for AWRA OpsHub. It surfaces risks early, routes approvals fast, and keeps teams aligned with real‑time alerts. It acts like an o
AWRA Public Page
Operations Maturity Assessment How controlled are your inventory and procurement workflows? We built this checklist to help teams see where operations are disciplined, where control depends on memory, and where AWRA can replace spreadsheet
AWRA Public Page
Operations Metrics KPIs that keep operations healthy A curated list of metrics every ops team should track weekly across stock, spend, assets, approvals, field work, and finance. Inventory Start with stockout risk and turnover — they reveal
AWRA Public Page
Command Intelligence Layer AWRA Ops Center AWRA Ops Center consolidates alerts, anomalies, and approvals into one high-clarity command surface. Teams get ranked priorities, role-aligned ownership, and measurable resolution outcomes so opera
AWRA Public Page
Buyer-facing procurement overview AWRA Procurement AWRA Procurement is the procurement module of AWRA OpsHub — run purchase requests, RFQs, quotations, approvals, purchase orders, receiving, budget checks, vendor collaboration, and integrat
AWRA Public Page
Procurement control layer Purchase Requests & Approvals Give requesters a clean way to raise needs, give approvers the evidence to decide, and give procurement a governed path from request intake to sourcing action. AWRA brings request crea
AWRA Public Page
Warehouse Operations Stock Transfers and Approvals Move multiple items in one request, assign a destination per item, and approve or reject in seconds. AWRA keeps every transfer accountable with a complete transfer details view. Start Free
AWRA Public Page
Support · Built In Stuck? Get help without leaving your workspace . A direct line to AWRA support and a feedback channel, right inside the product you run all day. Send a message, watch the reply land in the same thread, and never dig throu
AWRA Public Page
Playbooks and Enablement Transfer Playbook A practical, field-tested guide for running multi-location transfers with approvals, stock checks, and clean reconciliation. Explore Playbooks Ask a Specialist Playbook overview Plan with destinati
AWRA Public Page
Execution Orchestration Layer Workflow Automation AWRA Workflow Automation transforms manual follow-up into structured, trackable execution flows. Route approvals automatically, enforce conditional actions, retry failed jobs safely, and mai
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