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Release Notes

39

What is new, release notes, changelog history, status updates, and product change tracking.

HR & People

235

Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.

Projects & Tasks

84

Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).

Support & Helpdesk

53

Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).

Mobile / Scanner

76

Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.

Integrations

127

APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.

Security

243

Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.

Billing

173

Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.

AWRA Academy

855

AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.

Setup Guides

131

Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.

Troubleshooting

156

Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.

Inventory & Warehouse

181

Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.

Procurement & Sourcing

60

Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.

Sales & POS

84

Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.

Finance & Accounting

42

Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.

Assets

15

Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.

Vendors & Suppliers

15

The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.

Reports & Analytics

19

Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.

Workflow & Automation

5

Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.

Docs

220

Core product documentation, module explainers, operating concepts, and platform overviews.

Browse Help Sections

Docs, guides, troubleshooting, billing, security, integrations, mobile, and releases

Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.

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HR & People

235

Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.

AWRA Blog

The method, wherever you run it

The method, not the market — inventory, procurement, accounting and HR principles that hold wherever you run them.

AWRA Blog

The Nine Hidden Costs of an Implementation

Real, predictable and absent from every proposal, because seven of the nine are your hours rather than the vendor's. Each with a rough shilling figure and the week it lands — plus three costs people budget for and rarely incur.

AWRA Blog

The Number on the Document

Document numbers are sequential per organisation, per type, per prefix and per year, zero-padded, and safe when two people press save together. What the key does not contain is a branch — so ten sites share one run.

AWRA Blog

The Numbers You File Under

This payroll engine computes statutory deductions correctly and cannot store the reference numbers those deductions are filed under. Two such columns exist in our database and are read by nothing — not a form, not a payslip, not an export.

AWRA Blog

The Package That Has Only One Version

An employee’s pay package is designed as a dated series — draft, active, superseded, each with a start and an end. In practice every employee has exactly one, created the first time somebody opens the screen and edited in place from then on.

AWRA Blog

The Pay Period Your Software Assumes

Twenty-six pay days do not fit into twelve months, and the two left over arrive on a six-monthly rhythm rather than by accident. Most finance systems store a payroll period as a calendar month and never mention it.

AWRA Blog

The Person Your Tooling Cannot See

Our data export and erasure tooling takes a user account. An external ticket requester does not have one — that is the entire reason they were sent a tracking link. So the people most likely to ask are the people the tool cannot be pointed at.

AWRA Blog

The Project You Run Twelve Times a Year

The same fourteen steps, rebuilt from memory every quarter by whoever is free — and the two steps that only mattered once get forgotten. Templates and recurring tasks solve different halves of that, and confusing them is why people think neither works.

AWRA Blog

The QR That Changes Every Thirty Seconds

The oldest trick in attendance is one person clocking in for another, and most defences sold against it are theatre. Three independent checks, why the code on the wall is the weakest of them and still worth having, and the honest sentence about what a photograph of it achieves.

AWRA Blog

The Rate You Cannot Override

What you charge for an hour can be overridden on that hour. What it costs you cannot be overridden at all — so a mixed-grade firm reports margin improving in the month it is collapsing.

AWRA Blog

The Report Nobody Has to Remember to Send

Owners rarely leave over a bad month. They leave over the month the statement went out on the eleventh because somebody was on leave. What can be scheduled, why the day of month stops at twenty-eight, and the three reports worth automating.

AWRA Blog

The Report That Changes When You Run It Again

Two people run the same report a week apart and get different figures. Neither made a mistake. The four ordinary mechanisms that keep a closed month moving, why you should not stop any of them, and the three stamps that make a report reproducible without freezing your data.

AWRA Blog

The Requester Who Is Not a User

A help desk fills with personal data faster than any other module, and most of it belongs to people who will never have an account. Our public support path is built well for exactly those people — and the export and erasure tools take a user account as their argument. Also: tickets are on no retention timer and have no deletion path at all.

AWRA Blog

The Resident Has No Login

A tenant with a leaking tap is not going to be given a user account, a password policy and a role. Two ways of taking work from someone who is not a user already exist — for employees and for suppliers — and neither is pointed at your residents. What that costs, and what a portal would actually save.

AWRA Blog

The Send That Delivered Nothing

A push notification that never arrived is not one problem but five, they need five different people to fix them, and the worst of them — a send to an audience with no registered devices — used to be written to the log as a success.

AWRA Blog

The Swap That Is Only an Edit

Two people agree to trade Saturday and somebody changes a name on the roster. The roster is now correct and the trade has left no trace — not who asked, not who agreed, not who approved, and not what the shift said an hour ago.

AWRA Blog

The Twelve Months After You Leave Site

The only phase of a contract with cost and no production. The team has demobilised, the subcontractors are paid, and every repair from here comes straight out of margin — including the four you were never liable for.

AWRA Blog

The Valuation Is Not a Timesheet

A contractor bills measured work against a bill of quantities, less retention, on a certificate. A project system bills hours times a rate. Both are called invoicing and no setting turns one into the other — what each does, and how to run them alongside each other honestly.

AWRA Blog

Three Classifications the Report Wants

South Africa's employment equity regime sets numerical targets by sector and occupational level, and a certificate for government work turns on them. The report asks your HR record for three classifications, and a conventional employee record carries none of them as fields.

AWRA Blog

Three Kinds of Staff, One Payroll Run

A school pays some staff, records others it does not pay, and hires more each term. There is exactly one run per month with no pay groups, and no exclude-from-payroll flag — so keeping government-paid teachers quiet is a decision you make once, deliberately.

AWRA Blog

Threshold Alerts: Letting a Dashboard Number Raise Its Hand

This product pushes a great deal at people — idle stock, expiring batches, lapsing documents, breached tickets. Threshold alerts on a dashboard number crossing a line are the natural next signal, and we can wire them into your workspace.

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