AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
What is new, release notes, changelog history, status updates, and product change tracking.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).
Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.
APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.
Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.
Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.
Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.
The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.
Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.
Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.
Core product documentation, module explainers, operating concepts, and platform overviews.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
AWRA Blog
Japan caps overtime with four tests running at once — a monthly limit, an annual one, a rolling average across two to six months, and a count of how many months went over. Only the first can be answered by looking at a month.
AWRA Blog
A US forklift certification has no expiry date. Five things oblige you to retrain the operator and four of them are events, not dates — which is a problem for every mechanism built to watch a calendar.
AWRA Blog
Four days, eight people spending across four committees, and a total that only exists after somebody spends a weekend assembling it — six weeks after every decision it should have informed.
AWRA Blog
Labour records are built for two readers: the employer and the regulator. Export manufacturing adds a third with commercial leverage — the buyer — and they are not asking whether your numbers are correct. They are asking whether anyone but you could have produced them.
AWRA Blog
Owners do not leave because rent was late. They leave because the statement did not tell them whether it arrived. Four numbers that must reconcile, and the client-account check that protects the agency.
AWRA Blog
A till session records a float, every cash drop, the expected cash, the counted cash and the variance, with who opened and who closed. It is a proper reconciliation. It does not stop the cashier seeing the expected figure before they count.
AWRA Blog
Goods can arrive against a purchase order, and goods can leave to a customer. The one direction our system has no path for is back to the supplier who sent them — so a rejected delivery leaves your books as a write-off, and the payment gate still reports itself satisfied.
AWRA Blog
A credit limit stops the next invoice to a client who has stopped paying. Nothing stops your team logging another two hundred hours to them — one report will now tell you how many, but none of them refuses the hour.
AWRA Blog
The request is always the same shape: show us what happened, and show us you have not edited it since. What an evidence pack contains including the section people do not expect, exactly what a SHA-256 checksum proves, and the row caps worth knowing before you hand one over.
AWRA Blog
Revenue on a goods invoice posts when the goods leave the warehouse. An invoice that carries only services has nothing to wait for, so it now posts the moment it is issued, to each service's own income account.
AWRA Blog
Every business runs on a rhythm of statutory deadlines, and missing them costs penalties. The recurring compliance calendar in plain terms — and how to let your system carry it.
AWRA Blog
End-of-service indemnity accrues from month one, steepens after year five, and has two values depending on how the employee leaves. No filing deadline anywhere obliges you to look at it.
AWRA Blog
A registration lapses in March and everyone keeps working, because nothing in the working day changes. It surfaces in September when an insurer asks — and the question is about every shift in between. Why the reminder window matters more than the reminder, and what a register that holds actually needs.
AWRA Blog
The method, not the market — inventory, procurement, accounting and HR principles that hold wherever you run them.
AWRA Blog
Real, predictable and absent from every proposal, because seven of the nine are your hours rather than the vendor's. Each with a rough shilling figure and the week it lands — plus three costs people budget for and rarely incur.
AWRA Blog
Document numbers are sequential per organisation, per type, per prefix and per year, zero-padded, and safe when two people press save together. What the key does not contain is a branch — so ten sites share one run.
AWRA Blog
A payroll engine that computes deductions correctly is only half of a filing; the other half is the reference numbers they are filed under. Why identity fields decide month-end, and the audit of our own schema we first got wrong.
AWRA Blog
An employee’s pay package is designed as a dated series — draft, active, superseded, each with a start and an end. In practice every employee has exactly one, created the first time somebody opens the screen and edited in place from then on.
AWRA Blog
Twenty-six pay days do not fit into twelve months, and the two left over arrive on a six-monthly rhythm rather than by accident. Most finance systems store a payroll period as a calendar month and never mention it.
AWRA Blog
Our data export and erasure tooling takes a user account. An external ticket requester does not have one — that is the entire reason they were sent a tracking link. So the people most likely to ask are the people the tool cannot be pointed at.
AWRA Blog
A site can show a code that changes every thirty seconds and can also print one that never changes at all. Both are accepted, both come from the same secret, and knowing which is on your wall decides what a photograph of it is worth.
AWRA Blog
The same fourteen steps, rebuilt from memory every quarter by whoever is free — and the two steps that only mattered once get forgotten. Templates and recurring tasks solve different halves of that, and confusing them is why people think neither works.
AWRA Blog
Somebody clocked in on Tuesday and went home without clocking out. The system will not invent an end time for that day — not at midnight, not at the shift end — and that refusal is the most valuable thing about it.
AWRA Blog
The oldest trick in attendance is one person clocking in for another, and most defences sold against it are theatre. Three independent checks, why the code on the wall is the weakest of them and still worth having, and the honest sentence about what a photograph of it achieves.
Page 5 of 12 · 286 articles
For rollout planning, enterprise procurement, billing, security review, or customer support, share the context and we will route it to the right owner.
