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Release Notes

39

What is new, release notes, changelog history, status updates, and product change tracking.

HR & People

235

Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.

Projects & Tasks

84

Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).

Support & Helpdesk

53

Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).

Mobile / Scanner

76

Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.

Integrations

127

APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.

Security

243

Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.

Billing

173

Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.

AWRA Academy

855

AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.

Setup Guides

131

Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.

Troubleshooting

156

Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.

Inventory & Warehouse

181

Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.

Procurement & Sourcing

60

Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.

Sales & POS

84

Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.

Finance & Accounting

42

Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.

Assets

15

Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.

Vendors & Suppliers

15

The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.

Reports & Analytics

19

Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.

Workflow & Automation

5

Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.

Docs

220

Core product documentation, module explainers, operating concepts, and platform overviews.

Browse Help Sections

Docs, guides, troubleshooting, billing, security, integrations, mobile, and releases

Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.

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HR & People

235

Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.

AWRA Blog

Two Clocks, One Lock

A firm that sells time runs two separate clocks — the one payroll pays from and the one it invoices from. Only one can be locked at month end, and it is not the one you bill from.

AWRA Blog

Two Planning Vocabularies in One Module

A task here can carry story points and a sprint, or estimated hours and a milestone, or all four at once. Only one of those vocabularies reaches the cost figures — so which one you plan in quietly decides whether your plan can be costed.

AWRA Blog

What Does This Obligation Count In?

Ask what the rate is and you learn a number. Ask what it is computed over and you find out whether your system can hold the answer — two of our own defects came from asking it.

AWRA Blog

What Is AWRA HR & People? The HR Module of AWRA OpsHub

AWRA HR & People is the human-resources module of AWRA OpsHub — employees, leave, attendance and configurable statutory payroll (PAYE, NSSF, SHIF), with employees as records, not logins. What it does and how it fits the suite.

AWRA Blog

When the Workforce Turns Over, So Does Custody

An asset register answers what you own. A custody record answers who has it right now. The difference only becomes visible on the day somebody leaves the country — and then it is visible four times over.

AWRA Blog

Who Is Free Next Week? Resourcing a Firm Without Guesswork

The hardest question in a professional firm, usually answered by asking around. Capacity as a number rather than an impression, why utilisation targets create the wrong behaviour, and the weekly meeting that beats any tool under fifty people.

AWRA Blog

Who Signed for the Defibrillator

Four people are certain about four different pumps, and all four are remembering something real, because there are eleven and they are identical. What a custody register records that a list cannot, why "verified" is the action nobody uses, and the one thing about equipment it does not do.

AWRA Blog

Work Done and Not Yet Asked For

There is a figure here for work that has been done, is billable, and has not been invoiced. It is the closest thing this product has to work in progress — and the rate it uses can be set per entry, which is exactly what the cost side cannot do.

AWRA Blog

Your Payroll Rail Is a Phone Number, Not a Bank Account

A wrong bank account bounces. A wrong phone number pays someone. Where wages leave for a wallet, in dollars, and are never cashed out, four ordinary payroll assumptions break — and the last moment to catch an error moves to before the transfer.

AWRA Help Docs

Attendance & Time Tracking

Capture attendance the way that fits your team — a manual register, self-service clock-in/out, or device import — then shape it with shifts, rosters, overtime, and timesheets you can approve and lock.

AWRA Help Docs

Custom Report Builder

Build your own report from the data you already hold — choose a dataset, pick columns, filter, save it as a draft, publish it for the team, pin it to the dashboard, and have it certified so people know it can be trusted.

AWRA Help Docs

Delivery Insights

Where delivery actually stands — active projects, open tasks, what is overdue, what is at risk of slipping, what got finished this month, hours logged, and work stranded on people who have left.

AWRA Help Docs

Employee Management

Keep a complete, first-class record for every person — whether or not they ever log in — with departments, positions, an org hierarchy, contracts, documents, and bulk import.

AWRA Help Docs

Employee Self-Service

Let staff handle their own HR tasks — request leave, clock in and out, and view payslips — either signed in to the app or through a private, PIN-protected link that needs no account.

AWRA Help Docs

HR Insights

A people pulse for your organization — headcount, joiners and leavers, turnover, pending leave, leave liability, attendance and lateness, and the latest payroll cost — on one page.

AWRA Help Docs

Importing Your Data

Load your existing items, customers, vendors, assets, warehouses, locations, accounts and employees from a spreadsheet — using the template for that module so the columns match on the first try.

AWRA Help Docs

Leave Management

Define leave types, let staff request time off, approve it in one or two levels, and always know who is away — with balances that account for weekends and public holidays automatically.

AWRA Help Docs

Payments Register

One place to see money in and money out — customer receipts, POS takings, and payments to vendors — across sales, POS and procurement, without opening each module in turn.

AWRA Help Docs

Payroll

Turn locked timesheets and contracts into payslips — with statutory deductions that are versioned, effective-dated configuration per country, not hard-coded — then approve, post to the ledger, and share payslips.

Page 6 of 10 · 235 articles

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