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Release Notes

47

What is new, release notes, changelog history, status updates, and product change tracking.

HR & People

286

Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.

Projects & Tasks

86

Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).

Support & Helpdesk

54

Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).

Mobile / Scanner

91

Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.

Integrations

202

APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.

Security

256

Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.

Billing

189

Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.

AWRA Academy

884

AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.

Setup Guides

141

Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.

Troubleshooting

177

Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.

Inventory & Warehouse

194

Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.

Procurement & Sourcing

65

Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.

Sales & POS

90

Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.

Finance & Accounting

43

Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.

Assets

16

Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.

Vendors & Suppliers

18

The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.

Reports & Analytics

25

Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.

Workflow & Automation

4

Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.

Docs

227

Core product documentation, module explainers, operating concepts, and platform overviews.

Browse Help Sections

Docs, guides, troubleshooting, billing, security, integrations, mobile, and releases

Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.

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HR & People

286

Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.

AWRA Blog

The Rate You Cannot Override

What you charge for an hour can be overridden on that hour. What it costs you cannot be overridden at all — so a mixed-grade firm reports margin improving in the month it is collapsing.

AWRA Blog

The Report Nobody Has to Remember to Send

Owners rarely leave over a bad month. They leave over the month the statement went out on the eleventh because somebody was on leave. What can be scheduled, why the day of month stops at twenty-eight, and the three reports worth automating.

AWRA Blog

The Report That Changes When You Run It Again

Two people run the same report a week apart and get different figures. Neither made a mistake. The four ordinary mechanisms that keep a closed month moving, why you should not stop any of them, and the three stamps that make a report reproducible without freezing your data.

AWRA Blog

The Requester Who Is Not a User

A help desk fills with personal data faster than any other module, and most of it belongs to people who will never have an account. Our public support path is built well for exactly those people — and the export and erasure tools take a user account as their argument. Also: tickets are on no retention timer and have no deletion path at all.

AWRA Blog

The Resident Has No Login

A tenant with a leaking tap is not going to be given a user account, a password policy and a role. Two ways of taking work from someone who is not a user already exist — for employees and for suppliers — and neither is pointed at your residents. What that costs, and what a portal would actually save.

AWRA Blog

The Send That Delivered Nothing

A push notification that never arrived is not one problem but five, they need five different people to fix them, and the worst of them — a send to an audience with no registered devices — used to be written to the log as a success.

AWRA Blog

The Swap That Is Only an Edit

Two people agree to trade Saturday and somebody changes a name on the roster. The roster is now correct and the trade has left no trace — not who asked, not who agreed, not who approved, and not what the shift said an hour ago.

AWRA Blog

The Twelve Months After You Leave Site

The only phase of a contract with cost and no production. The team has demobilised, the subcontractors are paid, and every repair from here comes straight out of margin — including the four you were never liable for.

AWRA Blog

The Valuation Is Not a Timesheet

A contractor bills measured work against a bill of quantities, less retention, on a certificate. A project system bills hours times a rate. Both are called invoicing and no setting turns one into the other — what each does, and how to run them alongside each other honestly.

AWRA Blog

Three Classifications the Report Wants

South Africa's employment equity regime sets numerical targets by sector and occupational level, and a certificate for government work turns on them. The report asks your HR record for three classifications, and a conventional employee record carries none of them as fields.

AWRA Blog

Three Kinds of Staff, One Payroll Run

A school pays some staff, records others it does not pay, and hires more each term. There is exactly one run per month with no pay groups, and no exclude-from-payroll flag — so keeping government-paid teachers quiet is a decision you make once, deliberately.

AWRA Blog

Threshold Alerts: Letting a Dashboard Number Raise Its Hand

This product pushes a great deal at people — idle stock, expiring batches, lapsing documents, breached tickets. Threshold alerts on a dashboard number crossing a line are the natural next signal, and we can wire them into your workspace.

AWRA Blog

Twenty-Four Hours of Being Signed In to Nothing

A crew signs out at the end of a shift and drives back to a site with no coverage. Whether they can open the app comes down to a twenty-four hour window, a sealed session, and a password check that never leaves the phone.

AWRA Blog

Two Clocks, One Lock

A firm that sells time runs two separate clocks — the one payroll pays from and the one it invoices from. Only one can be locked at month end, and it is not the one you bill from.

AWRA Blog

Two Planning Vocabularies in One Module

A task here can carry story points and a sprint, or estimated hours and a milestone, or all four at once. Only one of those vocabularies reaches the cost figures — so which one you plan in quietly decides whether your plan can be costed.

AWRA Blog

Two Settings Decide Whether an Approval Happens

Asset movement approvals are governed by which actions the policy covers and which assets it applies to, and both have to agree. Set one and leave the other and the control reads as on while gating nothing at all.

AWRA Blog

What Does This Obligation Count In?

Ask what the rate is and you learn a number. Ask what it is computed over and you find out whether your system can hold the answer — two of our own defects came from asking it.

AWRA Blog

What Is AWRA HR & People? The HR Module of AWRA OpsHub

AWRA HR & People is the human-resources module of AWRA OpsHub — employees, leave, attendance and configurable statutory payroll (PAYE, NSSF, SHIF), with employees as records, not logins. What it does and how it fits the suite.

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