AWRA Help Center
Search the same approved public knowledge source used by AwraIQ. Results stay grounded in published AWRA resources, so buyers, customers, and support teams work from one source of truth.
What is new, release notes, changelog history, status updates, and product change tracking.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
Delivery management — projects and tasks, Kanban board and my tasks, planning and Gantt, agile sprints, time and budget tracking, and flexibility (labels, checklists, templates).
Support desk — tickets, department queues, categories and assignment, SLA timers and escalation, the public intake portal, and staff self-service (My Tickets).
Android, iOS, mobile workflows, barcode scanning, scanner bridge, and field operations.
APIs, webhooks, sync patterns, QuickBooks, connectors, and external system implementation.
Trust, security, privacy, compliance, uptime, access controls, and procurement review resources.
Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
AWRA Academy courses, lessons, assessments, and verifiable certificates — learn the platform module by module.
Implementation, onboarding, migration, demos, training, rollout, and customer success guidance.
Common questions, support paths, issue diagnosis, exceptions, controls, and operational fixes.
Stock control — item master and locations, counts and adjustments, transfers and approvals, traceability and quality holds, replenishment, and warehouse operations.
Buying — requisitions and approvals, RFQs and quotation comparison, purchase orders and receiving, three-way matching, supplier prequalification, and landed cost.
Selling — quotations and orders, invoicing and credit notes, customer records and statements, receipts and collections, and point of sale with shift reconciliation.
Money — chart of accounts and journals, expenses, budgets and controls, vendor payments, the payments register, aging reports, and period close.
Asset register — tagging and custody, assignment and location history, condition and verification, maintenance, depreciation schedules, and disposal.
The supply base — supplier records and documents, performance scoring, the vendor portal and collaboration, and vendor-side self-service.
Seeing the business — the report catalog, BI Studio and custom report builder, saved filters and scheduled reports, dashboards, and predictive insights.
Making the system act — approval workflows, rules and triggers, the unified action queue, exception handling, alerts and notifications, and scheduled jobs.
Core product documentation, module explainers, operating concepts, and platform overviews.
Browse Help Sections
Each article is backed by approved public knowledge and links back to the authoritative AWRA resource for deeper context. Tap a section to expand it.
Human Resources — employee records, leave, attendance and time, payroll and payslips, and employee self-service.
AWRA Blog
An asset register answers what you own. A custody record answers who has it right now. The difference only becomes visible on the day somebody leaves the country — and then it is visible four times over.
AWRA Blog
The hardest question in a professional firm, usually answered by asking around. Capacity as a number rather than an impression, why utilisation targets create the wrong behaviour, and the weekly meeting that beats any tool under fifty people.
AWRA Blog
A shared report is a permission decision wearing a friendly interface. Roles versus named people, the difference between sensitive and export-restricted fields, and why row-level filtering is one report per audience.
AWRA Blog
Four people are certain about four different pumps, and all four are remembering something real, because there are eleven and they are identical. What a custody register records that a list cannot, why "verified" is the action nobody uses, and the one thing about equipment it does not do.
AWRA Blog
The roster is a plan and attendance is a fact, and the gap between them is the information you actually want. Plus why the locum paid from petty cash is invisible to every cost figure you have.
AWRA Blog
There is a figure here for work that has been done, is billable, and has not been invoiced. It is the closest thing this product has to work in progress — and the rate it uses can be set per entry, which is exactly what the cost side cannot do.
AWRA Blog
A wrong bank account bounces. A wrong phone number pays someone. Where wages leave for a wallet, in dollars, and are never cashed out, four ordinary payroll assumptions break — and the last moment to catch an error moves to before the transfer.
AWRA Help Docs
Capture attendance the way that fits your team — a manual register, self-service clock-in/out, or device import — then shape it with shifts, rosters, overtime, and timesheets you can approve and lock.
AWRA Help Docs
Build your own report from the data you already hold — choose a dataset, pick columns, filter, save it as a draft, publish it for the team, pin it to the dashboard, and have it certified so people know it can be trusted.
AWRA Help Docs
Give the people at a customer their own sign-in to see their invoices, statement, quotes and credit notes, download PDFs, accept or decline quotes, and pay by M-Pesa or card — with no password, only an emailed link.
AWRA Help Docs
Where delivery actually stands — active projects, open tasks, what is overdue, what is at risk of slipping, what got finished this month, hours logged, and work stranded on people who have left.
AWRA Help Docs
Keep a complete, first-class record for every person — whether or not they ever log in — with departments, positions, an org hierarchy, contracts, documents, and bulk import.
AWRA Help Docs
Let staff handle their own HR tasks — request leave, clock in and out, and view payslips — either signed in to the app or through a private, PIN-protected link that needs no account. Staff who sign in can also claim expenses and complete their performance reviews.
AWRA Help Docs
Staff claim back money they spent for the organization, with receipts attached. Someone other than the claimant approves it, the spend is booked to the ledger at approval, and the claim is repaid either on the next payslip as an untaxed line or directly from a bank, cash, mobile-money or petty cash account.
AWRA Help Docs
A people pulse for your organization — headcount, joiners and leavers, turnover, pending leave, leave liability, attendance and lateness, and the latest payroll cost — on one page.
AWRA Help Docs
Load your existing items, customers, vendors, assets, warehouses, locations, accounts and employees from a spreadsheet — using the template for that module so the columns match on the first try.
AWRA Help Docs
Define leave types, let staff request time off, approve it in one or two levels, and always know who is away — with balances that account for your working week and public holidays automatically.
AWRA Help Docs
Template the steps that happen when someone joins or leaves — contract on file, equipment ready, access revoked, final pay settled — and have them start on their own, land with the right person, and come with a due date and reminders.
AWRA Help Docs
One place to see money in and money out — customer receipts, POS takings, and payments to vendors — across sales, POS and procurement, without opening each module in turn.
AWRA Help Docs
Turn locked timesheets and contracts into payslips — with statutory deductions that are versioned, effective-dated configuration per country, not hard-coded — then approve, post to the ledger, and share payslips.
AWRA Help Docs
Run review cycles with weighted goals: HR opens a cycle, each employee can rate themselves, their line manager reviews and rates, and the employee reads the result and responds — with nobody reviewing themselves and the manager's ratings kept private until the review is complete.
AWRA Help Docs
Use POS for counter sales, receipts, returns, cash drawer activity, shifts, payments, offline expectations, stock deduction, permissions, and fraud controls.
AWRA Help Docs
Complete a counter sale with the correct items, stock source, payment method, receipt, shift, and cash drawer controls.
AWRA Help Docs
Open a vacancy, record applicants and move them through stages, schedule interviews with feedback from the interviewer, and hire — which creates the employee record on probation and starts their onboarding checklist.
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