Operations Glossary
Cost, Insurance and Freight
The seller pays freight and insurance to the destination port; the buyer clears customs.
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Pricing, plans, subscriptions, ROI estimates, billing conversations, and commercial review.
Operations Glossary
The seller pays freight and insurance to the destination port; the buyer clears customs.
Operations Glossary
Spreading the cost of a fixed asset across its useful life.
Operations Glossary
The order size that minimises the combined cost of ordering and holding stock.
Operations Glossary
The authoritative list of capital assets with cost, location and depreciation.
Operations Glossary
The seller delivers goods onto the vessel; the buyer carries cost and risk from there.
Operations Glossary
The percentage of revenue left after the cost of goods sold.
Operations Glossary
Savings that show up as a measurable reduction in actual spend.
Operations Glossary
Accumulating cost against a specific job, project or order.
Operations Glossary
The total cost of a product once it arrives, including freight, duties and fees.
Operations Glossary
A defined set of prices applied to a customer group, channel or period.
Operations Glossary
Confirming that negotiated savings actually reached the accounts.
Operations Glossary
Classifying and examining purchase data to find savings and risk.
Operations Glossary
The full lifetime cost of a purchase, not just its price.
Operations Glossary
The total cost attributable to producing or acquiring one unit.
Operations Glossary
Valuing stock at the blended average cost of all units held.
Operations Glossary
The cost effect of using more or less material than the standard allows.
Partner Program
Partners earn recurring revenue share on the subscription value of clients they bring — for the client's first two years (24 months). The percentage is set by tier: Registered 8%, Silver 12%, Gold 16%, Platinum 20%. Tiers rise automatically as your active client base grows.
Plans & Billing
AWRA plan and billing resources help teams compare commercial fit, subscription options, and the best next step before purchasing or requesting a custom quote.
ROI Calculator
The ROI calculator helps organizations estimate gains from better inventory accuracy, faster procurement workflows, and reduced manual effort.
Sales Payments
Sales Payments lets a business collect customer payments by M-Pesa and card on its invoices and at the POS — using its own Safaricom Daraja and Paystack credentials so money settles directly to the business. Each payment reconciles automatically onto the invoice or sale it settles. It is non-custodial (AWRA never holds funds) and separate from AWRA subscription billing.
Vendor Payments
Vendor Payments lets a business pay its vendors for approved purchase orders — by M-Pesa B2C, M-Pesa B2B, Paystack bank transfer, or a manually recorded cash/cheque/EFT payment. It uses the business's own Safaricom Daraja and Paystack credentials, so money leaves the business's account directly, and each payment posts back onto the PO balance automatically. It is non-custodial and separate from AWRA subscription billing. This is the opposite direction of Sales Payments (which collects from customers).
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