AWRA Academy / Match score 34
AWRA Academy
Partner Support Escalation partner Intermediate 40 min fa-life-ring Triage, documentation, handoff, and customer communication. Learn AWRA partner support escalation: Triage, documentation, handoff, and customer communication.
Support & Helpdesk / Match score 30
SLA Engine
Every ticket runs on an SLA clock with first-response and resolution targets. Timers surface what is due and what is at risk, escalate on breach, and give managers a live view of service performance so nothing quietly slips.
AWRA Academy / Match score 14
AWRA Academy
Track: Support Agent roles Intermediate 45 min fa-user-astronaut For Support Agents: tickets, help docs, public assistant handoffs, impersonation rules, and escalation. Learn AWRA track: support agent: For Support Agents: tickets, help docs, public assistant handoffs, impersonation rules, and escalation.
AWRA Academy / Match score 12
AWRA Academy
Vendor Support Playbook modules Intermediate 34 min fa-life-ring Resolve common quote issues, access issues, reminders, and supplier escalations. Learn AWRA vendor support playbook: Resolve common quote issues, access issues, reminders, and supplier escalations.
AWRA Academy / Match score 12
AWRA Academy
Workflow Approval Engine governance Intermediate 40 min fa-signature Steps, approval runs, approvers, escalations, and audit trails. Learn AWRA workflow approval engine: Steps, approval runs, approvers, escalations, and audit trails.
AWRA Academy / Match score 12
AWRA Academy
Workflow Tasks and SLAs governance Intermediate 40 min fa-business-time Assignment, due dates, dependency, comments, attachments, and escalation. Learn AWRA workflow tasks and slas: Assignment, due dates, dependency, comments, attachments, and escalation.
AWRA Academy / Match score 12
AWRA Academy
Track: Tenant Admin Advanced roles Intermediate 45 min fa-gears For Tenant Admins Advanced: settings, fields, users, roles, security, integrations, and reports. Learn AWRA track: tenant admin advanced: For Tenant Admins Advanced: settings, fields, users, roles, security, integrations, and reports.
AWRA Academy / Match score 12
AWRA Academy
Track: Branch Manager roles Intermediate 45 min fa-sitemap For Branch Managers: stock, POS, cash, transfers, staff routines, and exception review. Learn AWRA track: branch manager: For Branch Managers: stock, POS, cash, transfers, staff routines, and exception review.
AWRA Academy / Match score 12
AWRA Academy
Track: Cashier roles Intermediate 45 min fa-wallet For Cashiers: POS sale, payment, receipt, return, cash drawer, and daily close. Learn AWRA track: cashier: For Cashiers: POS sale, payment, receipt, return, cash drawer, and daily close.
AWRA Academy / Match score 12
AWRA Academy
Track: Storekeeper roles Intermediate 45 min fa-warehouse For Storekeepers: receiving, counting, transfers, adjustments, scanner, and evidence. Learn AWRA track: storekeeper: For Storekeepers: receiving, counting, transfers, adjustments, scanner, and evidence.
AWRA Academy / Match score 12
AWRA Academy
Track: Buyer Advanced roles Intermediate 45 min fa-cart-shopping For Buyers Advanced: RFQs, partial awards, vendor performance, landed costs, and sourcing. Learn AWRA track: buyer advanced: For Buyers Advanced: RFQs, partial awards, vendor performance, landed costs, and sourcing.
AWRA Academy / Match score 12
AWRA Academy
Track: Accounts Receivable roles Intermediate 45 min fa-file-invoice For Accounts Receivable: invoices, payments, aging, statements, reminders, and credit control. Learn AWRA track: accounts receivable: For Accounts Receivable: invoices, payments, aging, statements, reminders, and credit control.